SPHR Certification 2021 Pt. 1 Exam
with Accurate Solutions
Salary midpoints - ANS-What point are salary minimum and maximums built from?
(ch. 10)
Employers can use to plan development opportunities for talented employees - ANS-
Why would an employer consider helping employees develop career portfolios? (Ch. 4)
HR audit - ANS-What is an evaluation of how well the human resource department is
performing its responsibilities and meeting its objectives called? (Ch. 2)
Reliability - ANS-The ability of an instrument to measure consistently is called what?
(Ch. 3)
Sourcing - ANS-The process used to gather names of candidates in active and passive
labor markets is known as ___________________. (Ch. 3)
Preemployment tests - ANS-Which preemployment tool is designed to identify the
characteristics of candidates? (Ch. 8)
A Mission Statement - ANS-A statement that identifies the course that management has
charted for the future and the associated activities that the organization intends to
pursue is called what? (Ch. 2)
Seamless structures - ANS-Which organizational structure is most likely to discourage
boundaries or hierarchies? (Ch. 7)
Forecasting (such as for labor costs and pay increases) - ANS-Knowing a company's
planning horizon will help HR inform decision making in which strategic activity? (Ch.
10)
Outplacement - ANS-Provided to employees leaving a company, usually as the result of
a layoff. Includes résumé development, job-search skills, and interview preparation (Ch.
3)
SWOT analysis - ANS-Identifies an organization's strengths, weaknesses, opportunities,
and threats as part of an environmental (Ch. 7)
Project Management - ANS-A management technique that initiates, plans, executes,
controls, and closes a temporary assignment is called ___________________. (Ch. 7)
, Porter's 5 Forces - ANS-New competitors, suppliers, buyers, alternative products
available to consumers, and type and level of industry competition (Ch. 7)
Human Relations - ANS-Which behavioral science theories are focused on the idea that
work is a social as well as an economic system? (Ch. 11)
Societal, internal structure, and governmental - ANS-A glass ceiling refers to barriers
used to keep women and minorities from advancing into senior ranks of corporate
management. What are the three types of barriers identified? (Ch. 6)
Employee-involvement strategies - ANS-Suggestion boxes, delegation of authority,
formation of a task force to solve a specific problem, committee assignments, work
teams, employee-management committees, virtual work teams, and self-directed work
teams (Ch. 6)
Company mission statement - ANS-A total rewards philosophy most closely resembles
a ________________ ________________ (Ch. 10)
Offshoring - ANS-A business moves its customer-service operation to a call center in
India. This practice is known as ___________________. (Ch. 3)
Adverse impact - ANS-__________ ____________ occurs when the selection rate for
any minority or gender group is less than four-fifths of the selection rate for the highest
group. (Ch. 3)
Employment practices liability insurance (EPLI) - ANS-Transfers risk from a business to
an insurance company in the event of a settlement or judgment from an employee
lawsuit (Ch. 6)
Andragogy - ANS-Adult learning theory, or ___________________, describes learning
in which the learner participates in decisions about what will be taught and how the
learning will be delivered. (Ch. 4)
Pedagogy - ANS-___________________, the study of how children learn, is defined as
learning in which the teacher decides what will be taught and how it will be delivered
(Ch. 4)
Vestibule training - ANS-___________________ training allows inexperienced workers
to become familiar with and operate equipment that is hazardous or requires a level of
speed that is achieved with practice (Ch. 4)
Human Capital - ANS-The combined knowledge, skills, and experience of a company's
employees (Ch. 2)
with Accurate Solutions
Salary midpoints - ANS-What point are salary minimum and maximums built from?
(ch. 10)
Employers can use to plan development opportunities for talented employees - ANS-
Why would an employer consider helping employees develop career portfolios? (Ch. 4)
HR audit - ANS-What is an evaluation of how well the human resource department is
performing its responsibilities and meeting its objectives called? (Ch. 2)
Reliability - ANS-The ability of an instrument to measure consistently is called what?
(Ch. 3)
Sourcing - ANS-The process used to gather names of candidates in active and passive
labor markets is known as ___________________. (Ch. 3)
Preemployment tests - ANS-Which preemployment tool is designed to identify the
characteristics of candidates? (Ch. 8)
A Mission Statement - ANS-A statement that identifies the course that management has
charted for the future and the associated activities that the organization intends to
pursue is called what? (Ch. 2)
Seamless structures - ANS-Which organizational structure is most likely to discourage
boundaries or hierarchies? (Ch. 7)
Forecasting (such as for labor costs and pay increases) - ANS-Knowing a company's
planning horizon will help HR inform decision making in which strategic activity? (Ch.
10)
Outplacement - ANS-Provided to employees leaving a company, usually as the result of
a layoff. Includes résumé development, job-search skills, and interview preparation (Ch.
3)
SWOT analysis - ANS-Identifies an organization's strengths, weaknesses, opportunities,
and threats as part of an environmental (Ch. 7)
Project Management - ANS-A management technique that initiates, plans, executes,
controls, and closes a temporary assignment is called ___________________. (Ch. 7)
, Porter's 5 Forces - ANS-New competitors, suppliers, buyers, alternative products
available to consumers, and type and level of industry competition (Ch. 7)
Human Relations - ANS-Which behavioral science theories are focused on the idea that
work is a social as well as an economic system? (Ch. 11)
Societal, internal structure, and governmental - ANS-A glass ceiling refers to barriers
used to keep women and minorities from advancing into senior ranks of corporate
management. What are the three types of barriers identified? (Ch. 6)
Employee-involvement strategies - ANS-Suggestion boxes, delegation of authority,
formation of a task force to solve a specific problem, committee assignments, work
teams, employee-management committees, virtual work teams, and self-directed work
teams (Ch. 6)
Company mission statement - ANS-A total rewards philosophy most closely resembles
a ________________ ________________ (Ch. 10)
Offshoring - ANS-A business moves its customer-service operation to a call center in
India. This practice is known as ___________________. (Ch. 3)
Adverse impact - ANS-__________ ____________ occurs when the selection rate for
any minority or gender group is less than four-fifths of the selection rate for the highest
group. (Ch. 3)
Employment practices liability insurance (EPLI) - ANS-Transfers risk from a business to
an insurance company in the event of a settlement or judgment from an employee
lawsuit (Ch. 6)
Andragogy - ANS-Adult learning theory, or ___________________, describes learning
in which the learner participates in decisions about what will be taught and how the
learning will be delivered. (Ch. 4)
Pedagogy - ANS-___________________, the study of how children learn, is defined as
learning in which the teacher decides what will be taught and how it will be delivered
(Ch. 4)
Vestibule training - ANS-___________________ training allows inexperienced workers
to become familiar with and operate equipment that is hazardous or requires a level of
speed that is achieved with practice (Ch. 4)
Human Capital - ANS-The combined knowledge, skills, and experience of a company's
employees (Ch. 2)
