CHCM Certified Home Care Manager
Exam
Question 1. Which management skill is essential for providing
constructive feedback to staff to improve performance?
A) Coaching and counseling
B) Disciplinary action
C) Task delegation
D) Staff scheduling
Answer: A
Explanation: Coaching and counseling involve guiding employees
through feedback to improve skills and behavior effectively.
Question 2. What is a key component of conducting an employee
performance evaluation?
A) Ignoring previous performance issues
,CHCM Certified Home Care Manager
Exam
B) Documenting specific behaviors and outcomes
C) Only discussing salary adjustments
D) Avoiding feedback to prevent conflict
Answer: B
Explanation: Effective evaluations document behaviors and outcomes to
provide clear feedback and set future goals.
Question 3. Which legal document is most critical when implementing
disciplinary procedures?
A) Employee handbook
B) Job description
C) Client care plan
D) Marketing strategy
,CHCM Certified Home Care Manager
Exam
Answer: A
Explanation: The employee handbook contains policies and procedures
guiding disciplinary actions in compliance with law and organizational
policies.
Question 4. Which strategy is effective in reducing staff turnover?
A) Providing regular recognition and opportunities for growth
B) Increasing workload without support
C) Ignoring staff concerns
D) Limiting communication with staff
Answer: A
Explanation: Recognizing staff and offering development opportunities
promote job satisfaction and reduce turnover.
, CHCM Certified Home Care Manager
Exam
Question 5. Which is an effective time management practice for home
care managers?
A) Prioritizing tasks using a to-do list
B) Multitasking without planning
C) Ignoring urgent requests
D) Avoiding delegation
Answer: A
Explanation: Prioritizing tasks with a to-do list helps manage time
efficiently and accomplish critical activities.
Question 6. How should a manager handle conflicting priorities?
Exam
Question 1. Which management skill is essential for providing
constructive feedback to staff to improve performance?
A) Coaching and counseling
B) Disciplinary action
C) Task delegation
D) Staff scheduling
Answer: A
Explanation: Coaching and counseling involve guiding employees
through feedback to improve skills and behavior effectively.
Question 2. What is a key component of conducting an employee
performance evaluation?
A) Ignoring previous performance issues
,CHCM Certified Home Care Manager
Exam
B) Documenting specific behaviors and outcomes
C) Only discussing salary adjustments
D) Avoiding feedback to prevent conflict
Answer: B
Explanation: Effective evaluations document behaviors and outcomes to
provide clear feedback and set future goals.
Question 3. Which legal document is most critical when implementing
disciplinary procedures?
A) Employee handbook
B) Job description
C) Client care plan
D) Marketing strategy
,CHCM Certified Home Care Manager
Exam
Answer: A
Explanation: The employee handbook contains policies and procedures
guiding disciplinary actions in compliance with law and organizational
policies.
Question 4. Which strategy is effective in reducing staff turnover?
A) Providing regular recognition and opportunities for growth
B) Increasing workload without support
C) Ignoring staff concerns
D) Limiting communication with staff
Answer: A
Explanation: Recognizing staff and offering development opportunities
promote job satisfaction and reduce turnover.
, CHCM Certified Home Care Manager
Exam
Question 5. Which is an effective time management practice for home
care managers?
A) Prioritizing tasks using a to-do list
B) Multitasking without planning
C) Ignoring urgent requests
D) Avoiding delegation
Answer: A
Explanation: Prioritizing tasks with a to-do list helps manage time
efficiently and accomplish critical activities.
Question 6. How should a manager handle conflicting priorities?
