Genesys Cloud Implementation EXAM 2026-2027
LATEST VERSION QUESTIONS AND VERIFIED
CORRECT ANSWERS JUST RELEASED
What must be configured to enable the telephony features in Genesys Cloud? -
answer>>>Locations
Where can you configure locations and sites? - answer>>>You must have the admin
permission assigned. Configure locations in the Locations section of the Directory
container.
Does every Site have to be associated with one location? - answer>>>Yes
Where are the telephonic properties of the location defined? - answer>>>In the site
Does every Edge have to be associated with a site? - answer>>>Yes. A Site expects two
Edges to be associated with it and the user will receive a warning if there is just one Edge
associated with a Site.
What is a number plan? - answer>>>A numbering plan is a telecommunication scheme
through which telephone numbers are assigned to subscribers and telephony endpoints.
Where can number plans and outbound routes be configured? - answer>>>Admin >
Telephony > Sites
What are the two distribution patterns to define how outgoing calls are routed to available
trunks? - answer>>>1. Select Sequential to route outgoing calls to each trunk in
succession beginning with the first trunk. (If the first trunk has reached its capacity or the
call is rejected, then outgoing calls are routed to the second trunk and so on.)
2. Select the Random to route outgoing calls to a randomly selected trunk. (You can use
this option to essentially load share outgoing calls across the available trunks.)
, -
What is an Edge? - answer>>>The Edge is a cloud-managed network appliance that
combines a media server, SIP registrar, and SIP proxy into a single piece of hardware.
Think of an Edge as a physical box that is configured to communicate between the
connected devices.
When the Edge is disconnected from Genesys Cloud, the cached memory: - answer>>>has
the last known routing configuration of the contact center, which is used to route the
interactions.
What is a Site? - answer>>>A site is the home of a set of phones. The site defines the call
classification rules and outbound routing rules as well as the telephony properties for
dialing.
What is an Edge Group? - answer>>>A set of Edge devices connected on a high bandwidth
and low latency network. Each Edge within the group is assumed to be directly connected
to all other Edges within the same group, requiring no additional hops or mediators to
communicate.
Do Edges need to belong to an Edge Group? - answer>>>Yes
In a site, do all Edges need to be of the same version ((Mini, Micro, Standard, Virtual)? -
answer>>>Yes
When is an external gateway to the SIP network required? - answer>>>If the carrier
connectivity is via TDM trunks
What is a SIP Proxy? - answer>>>A proxy interprets and, if necessary, rewrites specific
parts of a request message before forwarding it. An Edge acts as a SIP proxy to route the
interaction between the client side and the server side.
How does an Edge act like a Media Server? - answer>>>Edge records and store audio
recordings between customers and agents.
LATEST VERSION QUESTIONS AND VERIFIED
CORRECT ANSWERS JUST RELEASED
What must be configured to enable the telephony features in Genesys Cloud? -
answer>>>Locations
Where can you configure locations and sites? - answer>>>You must have the admin
permission assigned. Configure locations in the Locations section of the Directory
container.
Does every Site have to be associated with one location? - answer>>>Yes
Where are the telephonic properties of the location defined? - answer>>>In the site
Does every Edge have to be associated with a site? - answer>>>Yes. A Site expects two
Edges to be associated with it and the user will receive a warning if there is just one Edge
associated with a Site.
What is a number plan? - answer>>>A numbering plan is a telecommunication scheme
through which telephone numbers are assigned to subscribers and telephony endpoints.
Where can number plans and outbound routes be configured? - answer>>>Admin >
Telephony > Sites
What are the two distribution patterns to define how outgoing calls are routed to available
trunks? - answer>>>1. Select Sequential to route outgoing calls to each trunk in
succession beginning with the first trunk. (If the first trunk has reached its capacity or the
call is rejected, then outgoing calls are routed to the second trunk and so on.)
2. Select the Random to route outgoing calls to a randomly selected trunk. (You can use
this option to essentially load share outgoing calls across the available trunks.)
, -
What is an Edge? - answer>>>The Edge is a cloud-managed network appliance that
combines a media server, SIP registrar, and SIP proxy into a single piece of hardware.
Think of an Edge as a physical box that is configured to communicate between the
connected devices.
When the Edge is disconnected from Genesys Cloud, the cached memory: - answer>>>has
the last known routing configuration of the contact center, which is used to route the
interactions.
What is a Site? - answer>>>A site is the home of a set of phones. The site defines the call
classification rules and outbound routing rules as well as the telephony properties for
dialing.
What is an Edge Group? - answer>>>A set of Edge devices connected on a high bandwidth
and low latency network. Each Edge within the group is assumed to be directly connected
to all other Edges within the same group, requiring no additional hops or mediators to
communicate.
Do Edges need to belong to an Edge Group? - answer>>>Yes
In a site, do all Edges need to be of the same version ((Mini, Micro, Standard, Virtual)? -
answer>>>Yes
When is an external gateway to the SIP network required? - answer>>>If the carrier
connectivity is via TDM trunks
What is a SIP Proxy? - answer>>>A proxy interprets and, if necessary, rewrites specific
parts of a request message before forwarding it. An Edge acts as a SIP proxy to route the
interaction between the client side and the server side.
How does an Edge act like a Media Server? - answer>>>Edge records and store audio
recordings between customers and agents.
