MGMT 3600 EXAM #1 QUESTIONS & ANSWERS
What is the difference between effectiveness and efficiency? - Answer -Efficiency is doing things
right; effectiveness is doing the right things.
Who coined the following quote?
I wish to do something Great and Wonderful...But I must first start by doing the little things...Like
they were great and wonderful... - Answer -Albert Einstein
One important ingredient for living your purpose is learning, a curiosity and desire to get better and
better at doing what you love. - Answer -True
A product or service that is valuable but is not rare, has what is called Competitive Parity. -
Answer -True
Delivering a product or service that is of real value to the customer. - Answer -value
Delivering a product or service that is difficult to find. - Answer -rare
Innovating products or services that are not easy to imitate or duplicate. - Answer -imitable
Providing the product or service in a high quality fashion. - Answer -organization
The definition of management is to work with and through others to achieve goals in an effective
and efficient manner. - Answer -true
Do managers that work in different types of organizations perform the same tasks? - Answer -Yes,
for the most part.
Management is not teachable; it is an innate skill that someone either has or does not have. -
Answer -false
When considering what it means to be a competent professional, we look at what is commonly
referred to as KSAs. KSA stands for what? - Answer -Knowledge, Skills, and Abilities
Middle managers are responsible for _____ the policies and plans of the top managers. - Answer -
implementing
Managers who make short term decisions and supervise employees are typically at what level of
the organization? - Answer -first line
Getting tasks done correctly with the appropriate use of resources is called efficiency. - Answer -
true
The planning function of management is the ______________. - Answer -decision making
process
Managers use the controlling function of management when they set an example that makes
workers want to achieve organizational goals, - Answer -False
1/7
, Managers are leading when they decide to pursue corrective action upon noticing lack of progress
- Answer -False
Liaisons tend to _________ the work of managers in various departments. - Answer -synchronize
Figureheads tend to give direct commands and orders, make decisions about the use of
resources, incorporate employees input, and rally employees around organizational goals. -
Answer -false
A _____ responds to problems that require immediate attention. - Answer -disturbance handler
What is the best way a new manager can learn about the history of an organization? - Answer -
Talk to the longest standing employees and managers.
According to Weber's principles of bureaucracy the manager's position in the organization gives
them: - Answer -authority
Henri Fayol published his five functions and 14 principles of management. Fayol's five functions
management are all except one: - Answer -authority
One of Henri Fayol's 14 principles of management is Remuneration. This principle states: Job and
resources need to be ordered so that they support organizational goals. - Answer -false
Mary Parker Follett proposed that managers could deal with conflict in three different ways: _____,
______, or integrative conflict resolution. - Answer -domination, compromise
A type of conflict resolution where both sides have to give a little up to find a solution is: - Answer -
compromise
Theory X takes a pessimistic and negative view of workers.Theory Y takes a very optimistic view of
workers. - Answer -True
According to Mary Parker Follett, there are three ways managers can deal with conflict. - Answer -
Domination: is one side prevailing over the other
Compromise: is when each side concedes a bit to find a solution
Integrative Conflict Resolution: requires that both sides state their preferences then work together
to find alternatives that meet both of their needs
Traditional interviews are % predictive of future work related behavior. - Answer -10
In crafting behavioral interview questions, the interviewer will identify_____ ,____ , ____and that
are necessary for the position and then formulate questions based on those criteria. - Answer -
knowledge, skills, abilities
According to the text, working together involves coordinating a number of different aspects. Which
of the below aspects is not listed as part of working together. - Answer -Efficiency
According to the text, what is one of your most critical tasks as a manager? - Answer -Solve
challenges to achieve a collective goal
2/7
What is the difference between effectiveness and efficiency? - Answer -Efficiency is doing things
right; effectiveness is doing the right things.
Who coined the following quote?
I wish to do something Great and Wonderful...But I must first start by doing the little things...Like
they were great and wonderful... - Answer -Albert Einstein
One important ingredient for living your purpose is learning, a curiosity and desire to get better and
better at doing what you love. - Answer -True
A product or service that is valuable but is not rare, has what is called Competitive Parity. -
Answer -True
Delivering a product or service that is of real value to the customer. - Answer -value
Delivering a product or service that is difficult to find. - Answer -rare
Innovating products or services that are not easy to imitate or duplicate. - Answer -imitable
Providing the product or service in a high quality fashion. - Answer -organization
The definition of management is to work with and through others to achieve goals in an effective
and efficient manner. - Answer -true
Do managers that work in different types of organizations perform the same tasks? - Answer -Yes,
for the most part.
Management is not teachable; it is an innate skill that someone either has or does not have. -
Answer -false
When considering what it means to be a competent professional, we look at what is commonly
referred to as KSAs. KSA stands for what? - Answer -Knowledge, Skills, and Abilities
Middle managers are responsible for _____ the policies and plans of the top managers. - Answer -
implementing
Managers who make short term decisions and supervise employees are typically at what level of
the organization? - Answer -first line
Getting tasks done correctly with the appropriate use of resources is called efficiency. - Answer -
true
The planning function of management is the ______________. - Answer -decision making
process
Managers use the controlling function of management when they set an example that makes
workers want to achieve organizational goals, - Answer -False
1/7
, Managers are leading when they decide to pursue corrective action upon noticing lack of progress
- Answer -False
Liaisons tend to _________ the work of managers in various departments. - Answer -synchronize
Figureheads tend to give direct commands and orders, make decisions about the use of
resources, incorporate employees input, and rally employees around organizational goals. -
Answer -false
A _____ responds to problems that require immediate attention. - Answer -disturbance handler
What is the best way a new manager can learn about the history of an organization? - Answer -
Talk to the longest standing employees and managers.
According to Weber's principles of bureaucracy the manager's position in the organization gives
them: - Answer -authority
Henri Fayol published his five functions and 14 principles of management. Fayol's five functions
management are all except one: - Answer -authority
One of Henri Fayol's 14 principles of management is Remuneration. This principle states: Job and
resources need to be ordered so that they support organizational goals. - Answer -false
Mary Parker Follett proposed that managers could deal with conflict in three different ways: _____,
______, or integrative conflict resolution. - Answer -domination, compromise
A type of conflict resolution where both sides have to give a little up to find a solution is: - Answer -
compromise
Theory X takes a pessimistic and negative view of workers.Theory Y takes a very optimistic view of
workers. - Answer -True
According to Mary Parker Follett, there are three ways managers can deal with conflict. - Answer -
Domination: is one side prevailing over the other
Compromise: is when each side concedes a bit to find a solution
Integrative Conflict Resolution: requires that both sides state their preferences then work together
to find alternatives that meet both of their needs
Traditional interviews are % predictive of future work related behavior. - Answer -10
In crafting behavioral interview questions, the interviewer will identify_____ ,____ , ____and that
are necessary for the position and then formulate questions based on those criteria. - Answer -
knowledge, skills, abilities
According to the text, working together involves coordinating a number of different aspects. Which
of the below aspects is not listed as part of working together. - Answer -Efficiency
According to the text, what is one of your most critical tasks as a manager? - Answer -Solve
challenges to achieve a collective goal
2/7
