Hotel Operations Exam 2 questions
and answers rated A+
a hotels rack rate is its standard, published rate which is used as the basis for all discounts (T/F) -
correct answer ✔✔ true
a company is holding a meeting at the hotel and is picking up all their attendee's room and tax
charges. those charges are posted to the: - correct answer ✔✔ master folio
Opera is the property management system for the Overton Hotel & Conference Center (T/F) -
correct answer ✔✔ true
the number one reason to implement a housekeeping conservation program is to: - correct
answer ✔✔ save labor costs
in a large hotel, this position transports linens and other supplies to housekeepers. - correct
answer ✔✔ housemen
this department is vital to a hotel and is often called the "Eyes and Ears of the Hotel"? - correct
answer ✔✔ housekeeping
due to theft, stains, and tears, bath towels account for the largest linen expense for a hotel -
correct answer ✔✔ true
a daily comparison of guest and non-guest accounts with revenue center transaction is: - correct
answer ✔✔ the night audit
, succeeding as a competent front desk agent requires a person to be skilled in these two main
areas while checking in a guest: - correct answer ✔✔ navigating the PMS system in recording all
the check-in steps while warmly engaging with the guest during the check-in process
which of the following is the last step of the night audit process? - correct answer ✔✔ back-up
the system
which is NOT a primary front desk agent task when checking in a guest? - correct answer ✔✔
printing the guest folio
why should a front desk agent always ask the guest if their payment method is a debit or credit
card? - correct answer ✔✔ the agent wants the guest to understand that, if they are using a
debit cared, any pre-authorized balances may be held by their bank for several days impacting
the amount of cash they will have available on the card
as we discussed in class, this is the number of rooms an average housekeeper can clean in a 7-
hour day - correct answer ✔✔ 14-18 rooms
at 9:00 a.m. the front desk informs housekeeping that Bubba Watson in room 242 has checked
out. the 4:00 p.m. housekeeping report lists room 242 as "VD" Vacant Dirty. This means: -
correct answer ✔✔ the guest has left but the room has not been cleaned
Howard and Bernadette booked a hotel room at the MGM Las Vegas for their honeymoon.
Howard sent a $150 advanced deposit and the credit was posted on their account at check-in.
after checking in, they went to one of the restaurants in the hotel and charged $60 to their
room. Then they went to the spa and charged $180 to their room. They went to the casino and
Bernadette won $200, so they went to the front desk and paid $90 cash to their account. What
would the new net outstanding balance be on their account? - correct answer ✔✔ $0
this is a statement of all transactions that affect the balance of an account - correct answer ✔✔
folio
and answers rated A+
a hotels rack rate is its standard, published rate which is used as the basis for all discounts (T/F) -
correct answer ✔✔ true
a company is holding a meeting at the hotel and is picking up all their attendee's room and tax
charges. those charges are posted to the: - correct answer ✔✔ master folio
Opera is the property management system for the Overton Hotel & Conference Center (T/F) -
correct answer ✔✔ true
the number one reason to implement a housekeeping conservation program is to: - correct
answer ✔✔ save labor costs
in a large hotel, this position transports linens and other supplies to housekeepers. - correct
answer ✔✔ housemen
this department is vital to a hotel and is often called the "Eyes and Ears of the Hotel"? - correct
answer ✔✔ housekeeping
due to theft, stains, and tears, bath towels account for the largest linen expense for a hotel -
correct answer ✔✔ true
a daily comparison of guest and non-guest accounts with revenue center transaction is: - correct
answer ✔✔ the night audit
, succeeding as a competent front desk agent requires a person to be skilled in these two main
areas while checking in a guest: - correct answer ✔✔ navigating the PMS system in recording all
the check-in steps while warmly engaging with the guest during the check-in process
which of the following is the last step of the night audit process? - correct answer ✔✔ back-up
the system
which is NOT a primary front desk agent task when checking in a guest? - correct answer ✔✔
printing the guest folio
why should a front desk agent always ask the guest if their payment method is a debit or credit
card? - correct answer ✔✔ the agent wants the guest to understand that, if they are using a
debit cared, any pre-authorized balances may be held by their bank for several days impacting
the amount of cash they will have available on the card
as we discussed in class, this is the number of rooms an average housekeeper can clean in a 7-
hour day - correct answer ✔✔ 14-18 rooms
at 9:00 a.m. the front desk informs housekeeping that Bubba Watson in room 242 has checked
out. the 4:00 p.m. housekeeping report lists room 242 as "VD" Vacant Dirty. This means: -
correct answer ✔✔ the guest has left but the room has not been cleaned
Howard and Bernadette booked a hotel room at the MGM Las Vegas for their honeymoon.
Howard sent a $150 advanced deposit and the credit was posted on their account at check-in.
after checking in, they went to one of the restaurants in the hotel and charged $60 to their
room. Then they went to the spa and charged $180 to their room. They went to the casino and
Bernadette won $200, so they went to the front desk and paid $90 cash to their account. What
would the new net outstanding balance be on their account? - correct answer ✔✔ $0
this is a statement of all transactions that affect the balance of an account - correct answer ✔✔
folio
