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Hotel management exam 2 questions with verified answers

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2025/2026 Written for academic year
Institution Hotel Management
Course Hotel management
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Hotel management exam 2 questions with verified answers

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Hotel management exam 2 questions
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Room mix refers to : - ANS ✔the ratio of room types in a hotel



The main goals of engineering department is (are) to: - ANS ✔support the efforts of other hotel
departments, control energy use, protect the financial value of the building



'Terry' refers to products that: - ANS ✔Include bath towels, hand towels, and washcloths



Front Office Management - ANS ✔concierge



what are some of the responsibilities of the FD agent? - ANS ✔Check/in, check out, guest
services, management of the PMS, accounting



what does the night audit do? - ANS ✔post and verify the charges, monitoring guest account,
balancing



What does the PMS record? - ANS ✔back up system, post to guest folio



what three interactions does a hotel have with guest? - ANS ✔pre-arrival, arrival, departure



what happens during pre-arrival? - ANS ✔registration card



what happens during arrival? - ANS ✔greet the guest, confirming he information on the
registration card, form of payment, keys

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