Hotel Management Final Exam
questions with verified answers
REIT (Real Estate Investment Trust) - ANS ✔trade like stocks
not taxed
95% go to shareholders
Revenue centers - ANS ✔front office, F&B outlets, catering, room service, retail stores
Support Centers - ANS ✔housekeeping, accounting, engineering and maintained, human
resources
Biggest department - ANS ✔housekeeping
Guest Cycle - ANS ✔Pre-Arrival
Arrival -establishment of credit
Occupancy- charge postings & night audit
Departure - settlement
Reservation Management Software - ANS ✔enables a hotel to rapidly process room requests
and generate timely and accurate room availability
connects with Global Distribution Systems, Internet Distribution Systems and Central
Reservation Systems
*reformats reservation data into pre-registration files
Rooms Management Software - ANS ✔maintains current info on the status of guestrooms
, info of room rates and assists on room assignments
Global Distribution Systems - ANS ✔used by travel agents only
secure online program that allows travel agents to find specific hotels to meet peoples specific
needs
Call Accounting Systems - ANS ✔A set of software programs that initiates the routing, rating,
and recording of calls emanating from guestroom and/or administrative office telephones
Folio Rack - ANS ✔keeps receipts and stuff from person in each room
Confirmed Reservation - ANS ✔only good until check-in deadline
Guaranteed Reservation - ANS ✔advance deposit/advance payment
no show still pay
6pm reservation check in time
Non-Guaranteed Reservation - ANS ✔if guests arrive past the hotel's reservation cancellation
hour, a room may not be available, because a hotel is not obligated to hold a reservation past
that point and may have sold the no-longer-reserved room
SMERF - ANS ✔Social
Military
Educational
Religious
Fraternal
questions with verified answers
REIT (Real Estate Investment Trust) - ANS ✔trade like stocks
not taxed
95% go to shareholders
Revenue centers - ANS ✔front office, F&B outlets, catering, room service, retail stores
Support Centers - ANS ✔housekeeping, accounting, engineering and maintained, human
resources
Biggest department - ANS ✔housekeeping
Guest Cycle - ANS ✔Pre-Arrival
Arrival -establishment of credit
Occupancy- charge postings & night audit
Departure - settlement
Reservation Management Software - ANS ✔enables a hotel to rapidly process room requests
and generate timely and accurate room availability
connects with Global Distribution Systems, Internet Distribution Systems and Central
Reservation Systems
*reformats reservation data into pre-registration files
Rooms Management Software - ANS ✔maintains current info on the status of guestrooms
, info of room rates and assists on room assignments
Global Distribution Systems - ANS ✔used by travel agents only
secure online program that allows travel agents to find specific hotels to meet peoples specific
needs
Call Accounting Systems - ANS ✔A set of software programs that initiates the routing, rating,
and recording of calls emanating from guestroom and/or administrative office telephones
Folio Rack - ANS ✔keeps receipts and stuff from person in each room
Confirmed Reservation - ANS ✔only good until check-in deadline
Guaranteed Reservation - ANS ✔advance deposit/advance payment
no show still pay
6pm reservation check in time
Non-Guaranteed Reservation - ANS ✔if guests arrive past the hotel's reservation cancellation
hour, a room may not be available, because a hotel is not obligated to hold a reservation past
that point and may have sold the no-longer-reserved room
SMERF - ANS ✔Social
Military
Educational
Religious
Fraternal
