Hospitality Management-Exam 1
questions n answers rated A+
revenue per available room - ANS ✔the measure of how hospitality is performing in the
industry
restaurant share of the food dollar - ANS ✔48%
Characterization of hotels - ANS ✔full service, limited service, suite hotels, resort, conventional
Service - ANS ✔a derivative product and occurs simultaneously with production. it is intangible
Service considerations - ANS ✔word of mouth, technology
The communication Loop - ANS ✔measures service expectations, emphasize info quality,
capture customer's perceptions, communicate to reach every employee, links service
performance to business results
Types of service - ANS ✔electronical/mechanical (internet/email), indirect personal transaction
(phone), face to face transactions
Product View - ANS ✔emphasize service as a task, controls employee bahavior
Process View - ANS ✔emphasize interaction with guest
questions n answers rated A+
revenue per available room - ANS ✔the measure of how hospitality is performing in the
industry
restaurant share of the food dollar - ANS ✔48%
Characterization of hotels - ANS ✔full service, limited service, suite hotels, resort, conventional
Service - ANS ✔a derivative product and occurs simultaneously with production. it is intangible
Service considerations - ANS ✔word of mouth, technology
The communication Loop - ANS ✔measures service expectations, emphasize info quality,
capture customer's perceptions, communicate to reach every employee, links service
performance to business results
Types of service - ANS ✔electronical/mechanical (internet/email), indirect personal transaction
(phone), face to face transactions
Product View - ANS ✔emphasize service as a task, controls employee bahavior
Process View - ANS ✔emphasize interaction with guest
