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20-44 Personal Lines Agent Exam | 100 A+ Questions | Ethics, OIR, Liability, Regulations – 2025/2026

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This document includes 100 verified exam questions and answers for the 20-44 Personal Lines Agent Licensing Exam, specifically tailored for the 2025/2026 academic year. It provides detailed and accurate content aligned with Florida’s licensing regulations and is ideal for students preparing for their insurance certification exams. The questions focus on the regulatory and ethical frameworks governing insurance practice in Florida, covering essential topics such as: Structure and responsibilities of the Department of Financial Services (DFS), Office of Insurance Regulation (OIR), and Commissioner of Insurance Licensing requirements for agents, customer representatives (4-40 license), and appointments Core ethics principles and violations such as sliding, misrepresentation, coercion, defamation, fraud, and unfair claims practices Regulatory acts including the Glass-Steagall Act, Gramm-Leach-Bliley Act, and Unfair Insurance Trade Practices Act Technical insurance concepts like contingent liability, concealment, waiver, appraisal clause, punitive damages, and admitted aircraft liability This document is suitable for: Students in insurance, finance, legal studies, business law, and risk management Candidates preparing for the Florida 20-44 Personal Lines License Participants in university-level insurance programs and pre-licensing education With its comprehensive coverage of legal, regulatory, and ethical knowledge, this study aid supports exam success and professional readiness in the U.S. insurance industry. Keywords: 20-44 exam, personal lines licensing, DFS, OIR, insurance ethics, misrepresentation, coercion, insurance fraud, Florida insurance law, customer representative, 4-40 license, unfair trade practices, liability coverage, contingent liability, concealment, punitive damages, insurance regulation, licensing requirements, waiver, appraisal clause

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Personal lines agent
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Personal lines agent

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Uploaded on
October 6, 2025
Number of pages
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Written in
2025/2026
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20-44 Personal Lines Agent 2025/2026
Exam Questions and Answers | A+ Score
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Chief Financial Officer - 🧠ANSWER ✔✔Is the head of the Department of

Financial Services (DFS).


The Commissioner of Insurance - 🧠ANSWER ✔✔An appointed official,

answers to the CFO.


DFS - 🧠ANSWER ✔✔Approves issue of licenses to agents, regulates

insurance claims, investigates allegations of ethics violations, and

administers justice within the domain of insurance.


The Commissioner of Insurance is in charge of - 🧠ANSWER ✔✔the Office

of Insurance Regulation (OIR).

, Office of Insurance Regulation (OIR). - 🧠ANSWER ✔✔is in charge of

examining insurance company financials (books and records), and

approving companies to do business in the state.


Persons Required to be Licensed - 🧠ANSWER ✔✔Anyone who solicits or

advises on insurance in Florida must be licensed. See FS 624.425

(specifying that companies can not sell except through a Florida agent) and

626.112 (specifying that individuals may only solicit insurance if they are

licensed and appointed by a company).


Appointments - 🧠ANSWER ✔✔Agents are appointed by insurance carriers,

which is to say they are authorized by a carrier to write insurance policies

"on company paper." Agents who have binding authority and do not need

approval from a company employee to secure coverage are said to "have

the pen" with that company. That is, their signature binds the company to a

contract.


Customer Representatives - 🧠ANSWER ✔✔people with the 4-40 license


4-40 license - 🧠ANSWER ✔✔are only allowed to transact insurance inside

the office, supervised by a 2-20 General Lines Agent. A General Lines

Agent or a Surplus Lines Agent must appoint and supervise the Customer

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