IAHSS BASIC TRAINING FOR HEALTHCARE
SECURITY OFFICERS EXAM QUESTIONS
WITH 100% COMPLETE SOLUTIONS
(193)
|
Which |of |the |following |is |NOT |one |of |the |classifications |of |healthcare |organizations?
A. |Proprietary |or |for-profit
B. |Not |for-profit
C. |Government-supported
D. |Individual |healthcare
- |D. |INDIVIDUAL |HEALTHCARE |is |NOT |one |of |the |classifications |of |healthcare |organizations.
|
Which |of |the |following |is |NOT |a |risk |issue |for |healthcare?
A. |Drugs |are |used |and |stored |in |the |facility
B. |Mostly |female |staff
C. |High |percentage |of |technical |and |professional |staff
D. |Publicly |accessible |and |many |doors |must |remain |open
|- |C. |HIGH |PERCENTAGE |OF |TECHNICAL |AND |PROFESSIONAL |STAFF |is |NOT |a |risk |issue
for |healthcare.
|
Which |of |the |following |is |usually |at |the |top |of |the |organizational |chart?
A. |Board |of |directors
B. |Department |leaders
C. |Assistant |Administrators
D. |Vice |Presidents
- |A. |BOARD |OF |DIRECTORS |is |usually |at |the |top |of |the |organizational |chart.
|
Which |of |the |following |statements |best |describes |employees?
A. |Medical |staff |contracted |by |the |facility
B. |All |staff |directly |employed |by |the |facility
C. |Volunteers |who |donate |their |time
D. |Contracted |persons
- |B. |ALL |STAFF |EMPLOYED |DIRECTLY |BY |THE |FACILITY |best |describes |employees.
|
,Security |uses |senior |management's |endorsement |to |build |what |kind |of |a |program?
A. |Strong |and |effective
B. |A |program |that |works |in |a |small |part |of |the |facility
C. |Generally |effective
D. |Strong |and |simple
- |A. |Security |uses |senior |management's |endorsement |to |build |a |STRONG |AND |EFFECTIVE
|
|program.
How |should |friendships |and |inter-personal |relationships |between |security |officers |and |staff
|members |from |other |departments |be |treated?
A. |Discouraged
B. |Encouraged
C. |Encouraged, |but |monitored
D. |Encouraged, |but |security |staff |educated |about |ethics |and |avoiding |favoritism
- |D. |Friendships |and |inter-personal |relationships |between |security |officers |and |staff |members |from
|
|other |departments |should |be |ENCOURAGED, |BUT |SECURITY |STAFF |EDUCATED |ABOUT
|ETHICS |AND |AVOIDING |FAVORITISM.
Which |of |the |following |allows |a |department |to |assess |its |cost-effectiveness |within |an |organization?
A. |Crime |analysis
B. |Risk |assessment
C. |Benchmarking
D. |Evaluation |surveys
- |C. |BENCHMARKING |allows |a |department |to |assess |its |cost-effectiveness |within |an
|
|organization.
What |must |the |primary |overriding |concern |of |any |security |department |be?
A. |Its |image
B. |The |safety |and |well-being |of |anyone |in |the |facility.
C. |The |goals |and |mission |of |the |entity |employing |the |security |services
D. |Cost-effectiveness
|- |B. |The |safety |and |well-being |of |anyone |in |the |facility |must |the |primary |overriding |concern |of |any
security |department |.
|
Which |of |the |following |are |skills |a |security |professional |should |have |and |use |at |all |times?
A. |Good |observation |skills
B. |Good |communications |skills
,C. |Tolerance
D. |All |of |the |Above
|- |D. |ALL |OF |THE |ABOVE: |A |security |professional |should |have |and |use |GOOD
|OBSERVATION |SKILLS, |GOOD |COMMUNICATIONS |SKILLS |AND |TOLERANCE |at |all
|times.
Why |are |vendors |potentially |a |high |security |risk |to |a |healthcare |facility?
A. |Vendors |often |have |access |to |sensitive |areas |yet |staff |of |the |healthcare |organization |may |know
|very |little |about |vendors' |backgrounds
B. |Vendors |typically |drive |large |vehicles |that |can |conceal |large |amounts |of |stolen |property |or
|contraband.
C. |Competing |vendors |may |clash |at |a |facility
D. |Vendors |may |be |bringing |in |high-demand |products |that |could |be |targeted |for |theft.
- |A. |Vendors |are |potentially |a |high |security |risk |to |a |healthcare |facility |because |VENDORS
|
|OFTEN |HAVE |ACCESS |TO |SENSITIVE |AREAS |YET |STAFF |OF |THE |HEALTHCARE
|ORGANIZATION |MAY |KNOW |VERY |LITTLE |ABOUT |VENDORS' |BACKGROUNDS.
In |the |patient- |and |family-centered |care |philosophy, |who |determines |which |individuals |are |part |of
|the |patient's |family?
A. |Patient's |parents |or |legal |guardians
B. |Nursing |staff
C. |Attending |physician
D. |The |patient, |provided |he |or |she |is |developmentally |mature |and |competent |to |do |so.
|- |D. |In |the |patient- |and |family-centered |care |philosophy, |THE |PATIENT, |determines |which
|individuals |are |part |of |the |patient's |family, |PROVIDED |HE |OR |SHE |IS |DEVELOPMENTALLY
|MATURE |AND |COMPETENT |TO |DO |SO.
Which |of |the |following |is |NOT |an |example |of |an |external |customer?
A. |Patients
B. |Vendors
C. |Employees
D. |Regulatory |agencies
- |C. |EMPLOYEES |is |not |an |example |of |an |external |customer.
|
, Which |of |the |following |does |NOT |help |the |security |uniform |communicate |an |appropriate |message
|to |the |public?
A. |Clean |uniform
B. |Wearing |the |uniform |shirt |outside |of |the |trousers
C. |Well-cared |for |uniform
D. |Shined |footwear
- |B. |WEARING |THE |UNIFORM |SHIRT |OUTSIDE |OF |THE |TROUSERS |does |NOT |help |the
|
|security |uniform |communicate |an |appropriate |message |to |the |public.
Which |of |the |following |is |NOT |an |example |of |undesirable |behavior |and |demeanor |in |a |security
|officer?
A. |Bad |attitude
B. |Dishonesty
C. |Impoliteness
D. |Confidence
- |D. |CONFIDENCE |is |NOT |an |example |of |an |undesirable |behavior |and |demeanor |in |a |security
|
|officer.
What |is |the |relationship |between |employees |and |management |sometimes |called?
A. |Employee |relations
B. |Confidentiality
C. |Family |Interaction
D. |Tense |conversation
|- |A. |The |relationship |between |employees |and |management |is |sometimes |called |EMPLOYEE
RELATIONS.
|
Which |of |the |following |may |union |members |NOT |do |during |picketing?
A. |Carry |signs
B. |Protest |management |decisions
C. |Block |entrances |to |the |facility
D. |Congregate |outside |the |facility
- |C. |Union |members |may |not |BLOCK |ENTRANCES |TO |THE |FACILITY |during |picketing.
|
Which |of |the |following |is |NOT |a |true |statement |about |customers' |perceptions |of |their |experience?
A. |Interaction |is |subject |to |personal |interpretation
B. |Interaction |can |only |be |perceived |by |the |words |stated
C. |Interaction |is |affected |by |body |language
D. |Interaction |is |affected |by |all |of |your |actions
SECURITY OFFICERS EXAM QUESTIONS
WITH 100% COMPLETE SOLUTIONS
(193)
|
Which |of |the |following |is |NOT |one |of |the |classifications |of |healthcare |organizations?
A. |Proprietary |or |for-profit
B. |Not |for-profit
C. |Government-supported
D. |Individual |healthcare
- |D. |INDIVIDUAL |HEALTHCARE |is |NOT |one |of |the |classifications |of |healthcare |organizations.
|
Which |of |the |following |is |NOT |a |risk |issue |for |healthcare?
A. |Drugs |are |used |and |stored |in |the |facility
B. |Mostly |female |staff
C. |High |percentage |of |technical |and |professional |staff
D. |Publicly |accessible |and |many |doors |must |remain |open
|- |C. |HIGH |PERCENTAGE |OF |TECHNICAL |AND |PROFESSIONAL |STAFF |is |NOT |a |risk |issue
for |healthcare.
|
Which |of |the |following |is |usually |at |the |top |of |the |organizational |chart?
A. |Board |of |directors
B. |Department |leaders
C. |Assistant |Administrators
D. |Vice |Presidents
- |A. |BOARD |OF |DIRECTORS |is |usually |at |the |top |of |the |organizational |chart.
|
Which |of |the |following |statements |best |describes |employees?
A. |Medical |staff |contracted |by |the |facility
B. |All |staff |directly |employed |by |the |facility
C. |Volunteers |who |donate |their |time
D. |Contracted |persons
- |B. |ALL |STAFF |EMPLOYED |DIRECTLY |BY |THE |FACILITY |best |describes |employees.
|
,Security |uses |senior |management's |endorsement |to |build |what |kind |of |a |program?
A. |Strong |and |effective
B. |A |program |that |works |in |a |small |part |of |the |facility
C. |Generally |effective
D. |Strong |and |simple
- |A. |Security |uses |senior |management's |endorsement |to |build |a |STRONG |AND |EFFECTIVE
|
|program.
How |should |friendships |and |inter-personal |relationships |between |security |officers |and |staff
|members |from |other |departments |be |treated?
A. |Discouraged
B. |Encouraged
C. |Encouraged, |but |monitored
D. |Encouraged, |but |security |staff |educated |about |ethics |and |avoiding |favoritism
- |D. |Friendships |and |inter-personal |relationships |between |security |officers |and |staff |members |from
|
|other |departments |should |be |ENCOURAGED, |BUT |SECURITY |STAFF |EDUCATED |ABOUT
|ETHICS |AND |AVOIDING |FAVORITISM.
Which |of |the |following |allows |a |department |to |assess |its |cost-effectiveness |within |an |organization?
A. |Crime |analysis
B. |Risk |assessment
C. |Benchmarking
D. |Evaluation |surveys
- |C. |BENCHMARKING |allows |a |department |to |assess |its |cost-effectiveness |within |an
|
|organization.
What |must |the |primary |overriding |concern |of |any |security |department |be?
A. |Its |image
B. |The |safety |and |well-being |of |anyone |in |the |facility.
C. |The |goals |and |mission |of |the |entity |employing |the |security |services
D. |Cost-effectiveness
|- |B. |The |safety |and |well-being |of |anyone |in |the |facility |must |the |primary |overriding |concern |of |any
security |department |.
|
Which |of |the |following |are |skills |a |security |professional |should |have |and |use |at |all |times?
A. |Good |observation |skills
B. |Good |communications |skills
,C. |Tolerance
D. |All |of |the |Above
|- |D. |ALL |OF |THE |ABOVE: |A |security |professional |should |have |and |use |GOOD
|OBSERVATION |SKILLS, |GOOD |COMMUNICATIONS |SKILLS |AND |TOLERANCE |at |all
|times.
Why |are |vendors |potentially |a |high |security |risk |to |a |healthcare |facility?
A. |Vendors |often |have |access |to |sensitive |areas |yet |staff |of |the |healthcare |organization |may |know
|very |little |about |vendors' |backgrounds
B. |Vendors |typically |drive |large |vehicles |that |can |conceal |large |amounts |of |stolen |property |or
|contraband.
C. |Competing |vendors |may |clash |at |a |facility
D. |Vendors |may |be |bringing |in |high-demand |products |that |could |be |targeted |for |theft.
- |A. |Vendors |are |potentially |a |high |security |risk |to |a |healthcare |facility |because |VENDORS
|
|OFTEN |HAVE |ACCESS |TO |SENSITIVE |AREAS |YET |STAFF |OF |THE |HEALTHCARE
|ORGANIZATION |MAY |KNOW |VERY |LITTLE |ABOUT |VENDORS' |BACKGROUNDS.
In |the |patient- |and |family-centered |care |philosophy, |who |determines |which |individuals |are |part |of
|the |patient's |family?
A. |Patient's |parents |or |legal |guardians
B. |Nursing |staff
C. |Attending |physician
D. |The |patient, |provided |he |or |she |is |developmentally |mature |and |competent |to |do |so.
|- |D. |In |the |patient- |and |family-centered |care |philosophy, |THE |PATIENT, |determines |which
|individuals |are |part |of |the |patient's |family, |PROVIDED |HE |OR |SHE |IS |DEVELOPMENTALLY
|MATURE |AND |COMPETENT |TO |DO |SO.
Which |of |the |following |is |NOT |an |example |of |an |external |customer?
A. |Patients
B. |Vendors
C. |Employees
D. |Regulatory |agencies
- |C. |EMPLOYEES |is |not |an |example |of |an |external |customer.
|
, Which |of |the |following |does |NOT |help |the |security |uniform |communicate |an |appropriate |message
|to |the |public?
A. |Clean |uniform
B. |Wearing |the |uniform |shirt |outside |of |the |trousers
C. |Well-cared |for |uniform
D. |Shined |footwear
- |B. |WEARING |THE |UNIFORM |SHIRT |OUTSIDE |OF |THE |TROUSERS |does |NOT |help |the
|
|security |uniform |communicate |an |appropriate |message |to |the |public.
Which |of |the |following |is |NOT |an |example |of |undesirable |behavior |and |demeanor |in |a |security
|officer?
A. |Bad |attitude
B. |Dishonesty
C. |Impoliteness
D. |Confidence
- |D. |CONFIDENCE |is |NOT |an |example |of |an |undesirable |behavior |and |demeanor |in |a |security
|
|officer.
What |is |the |relationship |between |employees |and |management |sometimes |called?
A. |Employee |relations
B. |Confidentiality
C. |Family |Interaction
D. |Tense |conversation
|- |A. |The |relationship |between |employees |and |management |is |sometimes |called |EMPLOYEE
RELATIONS.
|
Which |of |the |following |may |union |members |NOT |do |during |picketing?
A. |Carry |signs
B. |Protest |management |decisions
C. |Block |entrances |to |the |facility
D. |Congregate |outside |the |facility
- |C. |Union |members |may |not |BLOCK |ENTRANCES |TO |THE |FACILITY |during |picketing.
|
Which |of |the |following |is |NOT |a |true |statement |about |customers' |perceptions |of |their |experience?
A. |Interaction |is |subject |to |personal |interpretation
B. |Interaction |can |only |be |perceived |by |the |words |stated
C. |Interaction |is |affected |by |body |language
D. |Interaction |is |affected |by |all |of |your |actions
