Mana 445 final UPDATED ACTUAL Questions and CORRECT Answers
1. What are the models of -physiological response
stress? -stimulus
-transaction
2. What are the three 1.alarm
stages of stress 2.resistance
3. exhaustion
3. "Alarm" stage of stress Fight or flight, body prepares for action
4. resistance stage of Body remains on high alert, tries to return to balance
stress
5. Exhaustion stage of Long term stress -> depleted resources -> illness or death (negative
stress consequences)
6. What is stress? A physiological response pattern
7. What is workplace ag- Intentional behaviour to physically or psychologically harm a worker in
gression? work-related context
8. What is workplace vio- Actual physical assault or threat of assault in a workplace
lence?
9. What is harassment in Unwelcome conduct that is annoying, embarrassing or offensive
the workplace?
10. Workplace bullying Repeat exposure to negative acts like ridicule, exclusion or offensive
remarks
11. Workplace incivility Low intensity deviant acts, such as rude and discourteous verbal and
non-verbal behaviours, with ambiguous intent to harm
12. Abusive supervision Hostile non-physical behaviour by supervisors, sustained over time
, 13. What are the key di- Intent, intensity, frequency, visibility
mensions of workplace
aggression?
14. Sexual harassment Unwanted sexual conduct or remarks, despite resistance (gender harass-
ment, unwanted attention, sexual coercion)
15. Gender harassment Comments or actions seen as creating a hostile environment based on
gender
16. Unwanted sexual at- Persistent and unwelcome comments or attention
tention
17. Sexual coercion The attempt to extort sexual cooperation; can take the form of subtle or
explicit job-relate threats
18. What are the dimen- 1. Intent
sion of aggression 2. Intensity
3. Frequency
4. Visibility
19. Intent Victim's perception about the perpetrator's intention to cause harm (Was
harm intended?)
20. Intensity Severity or harmfulness the victim attributes to the aggressive behaviour
(How harmful?)
21. Frequency Rate at which behaviour occurs (how often?)
22. Visibility Covert (subtle) or overt (observable)
23. What is type 1 of the Member of public with no legitimate relationship to the organization
sources of violence
1. What are the models of -physiological response
stress? -stimulus
-transaction
2. What are the three 1.alarm
stages of stress 2.resistance
3. exhaustion
3. "Alarm" stage of stress Fight or flight, body prepares for action
4. resistance stage of Body remains on high alert, tries to return to balance
stress
5. Exhaustion stage of Long term stress -> depleted resources -> illness or death (negative
stress consequences)
6. What is stress? A physiological response pattern
7. What is workplace ag- Intentional behaviour to physically or psychologically harm a worker in
gression? work-related context
8. What is workplace vio- Actual physical assault or threat of assault in a workplace
lence?
9. What is harassment in Unwelcome conduct that is annoying, embarrassing or offensive
the workplace?
10. Workplace bullying Repeat exposure to negative acts like ridicule, exclusion or offensive
remarks
11. Workplace incivility Low intensity deviant acts, such as rude and discourteous verbal and
non-verbal behaviours, with ambiguous intent to harm
12. Abusive supervision Hostile non-physical behaviour by supervisors, sustained over time
, 13. What are the key di- Intent, intensity, frequency, visibility
mensions of workplace
aggression?
14. Sexual harassment Unwanted sexual conduct or remarks, despite resistance (gender harass-
ment, unwanted attention, sexual coercion)
15. Gender harassment Comments or actions seen as creating a hostile environment based on
gender
16. Unwanted sexual at- Persistent and unwelcome comments or attention
tention
17. Sexual coercion The attempt to extort sexual cooperation; can take the form of subtle or
explicit job-relate threats
18. What are the dimen- 1. Intent
sion of aggression 2. Intensity
3. Frequency
4. Visibility
19. Intent Victim's perception about the perpetrator's intention to cause harm (Was
harm intended?)
20. Intensity Severity or harmfulness the victim attributes to the aggressive behaviour
(How harmful?)
21. Frequency Rate at which behaviour occurs (how often?)
22. Visibility Covert (subtle) or overt (observable)
23. What is type 1 of the Member of public with no legitimate relationship to the organization
sources of violence
