Business Management and
Administration Exam Questions and
Answers 100% Pass
1. In a contract, what one party gives or receives in exchange for something else is
an example of - ANSWER-A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish
business contracts with other companies. What is Jenna's role in the relationship? -
ANSWER-A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - ANSWER-A. think about
what you are going to say next.
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,B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - ANSWER-A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a
topic she knows very little about. Her lack of knowledge in the subject makes her
feel like she has little to contribute to the group. Which of the following should she
do to become a valuable participant: - ANSWER-A. Ask to be excused from the
group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
6. A group's physical and social characteristics (such as interests, ages, political
views, incomes, and ethnic backgrounds) are called - ANSWER-A. nationalities.
B. profiles.
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,C. demographics.
D. statistics.
7. When organizing information to present in a business report, it is effective to -
ANSWER-A. develop an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report:
- ANSWER-A. Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
9. With what type of audience is it is best to use a direct approach to structure an
analytical report? - ANSWER-A. Argumentative
B. Indecisive
C. Receptive
D. Intellectual
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, 10. In what section of a research report would a writer place the following
statement:
"A study conducted by York University indicated that many U.S. pharmaceutical
companies are spending twice the money on their promotional efforts as they are
on product research and development." - ANSWER-A. Introduction
B. Methodology
C. Background
D. Conclusion
11. At work, you have access to confidential information about other employees'
salaries. Some employees have asked you about others' salaries. What should you
do? - ANSWER-A. Report the employees who ask.
B. Offer to provide salary information.
C. Explain that you can't discuss it.
D. Answer their questions.
12. When participating in staff meetings with employees, the role of the
department manager is to - ANSWER-A. expand the agenda.
B. record the minutes.
C. dominate the discussion.
D. be the leader.
COPYRIGHT 2025 ALL RIGHTS RESERVED, TRUSTED AND VERIFIED 4
Administration Exam Questions and
Answers 100% Pass
1. In a contract, what one party gives or receives in exchange for something else is
an example of - ANSWER-A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish
business contracts with other companies. What is Jenna's role in the relationship? -
ANSWER-A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - ANSWER-A. think about
what you are going to say next.
COPYRIGHT 2025 ALL RIGHTS RESERVED, TRUSTED AND VERIFIED 1
,B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - ANSWER-A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a
topic she knows very little about. Her lack of knowledge in the subject makes her
feel like she has little to contribute to the group. Which of the following should she
do to become a valuable participant: - ANSWER-A. Ask to be excused from the
group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
6. A group's physical and social characteristics (such as interests, ages, political
views, incomes, and ethnic backgrounds) are called - ANSWER-A. nationalities.
B. profiles.
COPYRIGHT 2025 ALL RIGHTS RESERVED, TRUSTED AND VERIFIED 2
,C. demographics.
D. statistics.
7. When organizing information to present in a business report, it is effective to -
ANSWER-A. develop an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report:
- ANSWER-A. Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
9. With what type of audience is it is best to use a direct approach to structure an
analytical report? - ANSWER-A. Argumentative
B. Indecisive
C. Receptive
D. Intellectual
COPYRIGHT 2025 ALL RIGHTS RESERVED, TRUSTED AND VERIFIED 3
, 10. In what section of a research report would a writer place the following
statement:
"A study conducted by York University indicated that many U.S. pharmaceutical
companies are spending twice the money on their promotional efforts as they are
on product research and development." - ANSWER-A. Introduction
B. Methodology
C. Background
D. Conclusion
11. At work, you have access to confidential information about other employees'
salaries. Some employees have asked you about others' salaries. What should you
do? - ANSWER-A. Report the employees who ask.
B. Offer to provide salary information.
C. Explain that you can't discuss it.
D. Answer their questions.
12. When participating in staff meetings with employees, the role of the
department manager is to - ANSWER-A. expand the agenda.
B. record the minutes.
C. dominate the discussion.
D. be the leader.
COPYRIGHT 2025 ALL RIGHTS RESERVED, TRUSTED AND VERIFIED 4
