USPS SALE & SERVICE ASSOCIATE
TRAINING VERSION 1&2 EXAM 2025/2026
WITH ACTUAL CORRECT QUESTIONS AND
VERIFIED DETAILED ANSWERS
|FREQUENTLY TESTED QUESTIONS AND
SOLUTIONS|ALREADY GRADED
A+|NEWEST|BRAND NEW VERSION
!!|GUARANTEED PASS
What day of the month do you place Notice 32, Box Rent Service Fee Dues, in the PO Box?
1st.
How many different sizes of PO Boxes are offered?
5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date be?
Jan 31st.
If a PO Box is rented on May 13th, when would the 6 month renewal due date be?
Oct 31st.
What two forms of ID are required for a customer to open a PO Box?
Photo ID and an additional non-photo ID such as a corporate ID, passport, proof of vehicle
insurance or vehicle registration, current deed or lease, state or government issued ID, military
ID, university ID, alien registration card, certificate of naturalization, or home insurance policy.
How many keys are assigned to the customer when renting a PO Box?
2.
When opening a PO Box, if the information on the form does not match that on the ID, further
verification procedures must be conducted to substantiate that the applicant resides or
conducts business at the address shown. How many days are you allowed to complete the
verification?
1|Page
,3 business days.
What is the form used to open a PO Box?
Form PS 1093.
What procedures does the Post Office follow is a PO Box is not paid by the 10th day after the
due date?
On the 11th day the box must be closed and all mail is returned to the sender. The lock will be
changed after 48 days. If the customer reopens the box after the 10th day, a late fee applies.
What is a caller service?
A premium service when the customer needs more pick up times than a Firm Holdout and/or
have more mail than the biggest box will hold daily.
What is General Delivery designed for?
Transients, people waiting to get PO boxes, temporary events. 30 days maximum period unless
approved by the postmaster.
How does package intercept work?
It allows customers to request to have an item they sent through USPS to be intercepted prior
to delivery for a fee.
How long may a customer have Temporary Forwarding?
6 months and they may renew for an additional 6 months for a total of one year.
How long is PFS (Premium Forwarding Service)? How does it work?
Not less than 2 weeks or longer than 1 year. For a fee we will reship and reroute ALL mail
addressed to their primary address by means of weekly Priority Mail shipment.
What are the minimum and maximum days to "hold" mail?
3 days min/30 days max.
What are some of the public service/government agency programs that we participate in?
Selling Migratory bird stamps, supplying Selective Service forms, passport applications.
What are the 4 components of "customer experience essentials"?
Telephone courtesy, It begins with a smile, Delivery done right and We value your business.
The essence of our brand comes down to what four words?
2|Page
,Relentless, simple, secure and personal.
What are the 3 "P's" that influence customer's perception?
Personal (your appearance and demeanor). Professional (your post office) and Postal (products
and services).
What is the purpose of the Hazmat question?
Promote safety of the public to prevent disasters.
What is the Hazmat question that you are REQUIRED to ask when mailing any package?
Does this package contain anything fragile, liquid, perishable or potentially hazardous such as
lithium batteries or perfume?
What 4 steps can be helpful when handling customer complaints and even the occasional
difficult customer?
Remain calm, show respect, show empathy, listen between the lines.
When a SSA paraphrases a customer's request it is showing ____________.
Interest.
Words and phrases that are upsetting or elicit a response when we hear them are called
____________ words.
Trigger.
______________ words may be soothing and tend to invoke a more positive reaction. Examples
are: "Here's what we can do..", "Thank you", "I'm sorry that happened to you", "I understand
why", etc.
Calming.
What is the Postal Bulletin?
A bi-weekly publication that provides updates to policies, procedures, forms and operational
information about the Postal Service. This includes important information about lost or stolen
money orders and fraud Priority Mail Express Corporate Accounts.
Name some Retail Communication Channels.
Self-service Kiosk; approved shippers that do not receive compensation from the USPS;
automated teller machines; stamps by mail; stamps to go (stamps on consignment); stamps by
fax; contract postal units; mobile retail units; www.usps.com; village post offices.
3|Page
, Simple transactions can be moved away from the window by using _____________.
Self-service Kiosk.
When operating Postal Retail equipment you must understand and observe the safety standards
and procedures established by the USPS. What are htey and why are they important?
Always turn off power when doing any component replacement, do not engage in horseplay,
avoid toxic solvents, report hazardous conditions, do not operate unsafe equipment. The
procedures can save you from injury and will prevent lost time for you and the Postal Service.
Name some benefits of Retail Equipment.
Performs multiple customer transactions; reduces mathematical errors; calculates change;
performs standardized transactions; records complete day's business; produces PS 1412; prints
receipts; customer monitor; faster; more accurate; efficient.
Name two type of unit accountabilities for stamp stock.
Individual and Segmented. SSA's work from a shared retail floor stock with segmented.
What are some accountable paper credits that can be assigned to a SSA?
Cash, paper stock (postage stock, stamped envelopes, stamped cards and IRC's [International
Reply Coupons]), money orders and non-postal stamps (migratory bird), semi-postal stamps,
Philatelic products.
Clerks are assigned stamp credit which consists of stamp stock and ______________.
Cash.
What is an International Reply Coupon (IRC)?
The sender of a letter can prepay for a reply with these. When you receive an IRC from another
country it is exchanged for the equivalent of a current 1 oz stamp regardless of the country
where purchased. Discontinued in 2013.
Individual Accountability counts must be performed at least every ___________.
4 months.
In Segmented Inventory offices, what is the cash tolerance and how often is the count
performed?
$10, once every 3 months.
If you cannot be present when they count your stamp stock/cash, who can replace you?
4|Page
TRAINING VERSION 1&2 EXAM 2025/2026
WITH ACTUAL CORRECT QUESTIONS AND
VERIFIED DETAILED ANSWERS
|FREQUENTLY TESTED QUESTIONS AND
SOLUTIONS|ALREADY GRADED
A+|NEWEST|BRAND NEW VERSION
!!|GUARANTEED PASS
What day of the month do you place Notice 32, Box Rent Service Fee Dues, in the PO Box?
1st.
How many different sizes of PO Boxes are offered?
5.
If a PO Box is rented on July 17th, when would the 6 month renewal due date be?
Jan 31st.
If a PO Box is rented on May 13th, when would the 6 month renewal due date be?
Oct 31st.
What two forms of ID are required for a customer to open a PO Box?
Photo ID and an additional non-photo ID such as a corporate ID, passport, proof of vehicle
insurance or vehicle registration, current deed or lease, state or government issued ID, military
ID, university ID, alien registration card, certificate of naturalization, or home insurance policy.
How many keys are assigned to the customer when renting a PO Box?
2.
When opening a PO Box, if the information on the form does not match that on the ID, further
verification procedures must be conducted to substantiate that the applicant resides or
conducts business at the address shown. How many days are you allowed to complete the
verification?
1|Page
,3 business days.
What is the form used to open a PO Box?
Form PS 1093.
What procedures does the Post Office follow is a PO Box is not paid by the 10th day after the
due date?
On the 11th day the box must be closed and all mail is returned to the sender. The lock will be
changed after 48 days. If the customer reopens the box after the 10th day, a late fee applies.
What is a caller service?
A premium service when the customer needs more pick up times than a Firm Holdout and/or
have more mail than the biggest box will hold daily.
What is General Delivery designed for?
Transients, people waiting to get PO boxes, temporary events. 30 days maximum period unless
approved by the postmaster.
How does package intercept work?
It allows customers to request to have an item they sent through USPS to be intercepted prior
to delivery for a fee.
How long may a customer have Temporary Forwarding?
6 months and they may renew for an additional 6 months for a total of one year.
How long is PFS (Premium Forwarding Service)? How does it work?
Not less than 2 weeks or longer than 1 year. For a fee we will reship and reroute ALL mail
addressed to their primary address by means of weekly Priority Mail shipment.
What are the minimum and maximum days to "hold" mail?
3 days min/30 days max.
What are some of the public service/government agency programs that we participate in?
Selling Migratory bird stamps, supplying Selective Service forms, passport applications.
What are the 4 components of "customer experience essentials"?
Telephone courtesy, It begins with a smile, Delivery done right and We value your business.
The essence of our brand comes down to what four words?
2|Page
,Relentless, simple, secure and personal.
What are the 3 "P's" that influence customer's perception?
Personal (your appearance and demeanor). Professional (your post office) and Postal (products
and services).
What is the purpose of the Hazmat question?
Promote safety of the public to prevent disasters.
What is the Hazmat question that you are REQUIRED to ask when mailing any package?
Does this package contain anything fragile, liquid, perishable or potentially hazardous such as
lithium batteries or perfume?
What 4 steps can be helpful when handling customer complaints and even the occasional
difficult customer?
Remain calm, show respect, show empathy, listen between the lines.
When a SSA paraphrases a customer's request it is showing ____________.
Interest.
Words and phrases that are upsetting or elicit a response when we hear them are called
____________ words.
Trigger.
______________ words may be soothing and tend to invoke a more positive reaction. Examples
are: "Here's what we can do..", "Thank you", "I'm sorry that happened to you", "I understand
why", etc.
Calming.
What is the Postal Bulletin?
A bi-weekly publication that provides updates to policies, procedures, forms and operational
information about the Postal Service. This includes important information about lost or stolen
money orders and fraud Priority Mail Express Corporate Accounts.
Name some Retail Communication Channels.
Self-service Kiosk; approved shippers that do not receive compensation from the USPS;
automated teller machines; stamps by mail; stamps to go (stamps on consignment); stamps by
fax; contract postal units; mobile retail units; www.usps.com; village post offices.
3|Page
, Simple transactions can be moved away from the window by using _____________.
Self-service Kiosk.
When operating Postal Retail equipment you must understand and observe the safety standards
and procedures established by the USPS. What are htey and why are they important?
Always turn off power when doing any component replacement, do not engage in horseplay,
avoid toxic solvents, report hazardous conditions, do not operate unsafe equipment. The
procedures can save you from injury and will prevent lost time for you and the Postal Service.
Name some benefits of Retail Equipment.
Performs multiple customer transactions; reduces mathematical errors; calculates change;
performs standardized transactions; records complete day's business; produces PS 1412; prints
receipts; customer monitor; faster; more accurate; efficient.
Name two type of unit accountabilities for stamp stock.
Individual and Segmented. SSA's work from a shared retail floor stock with segmented.
What are some accountable paper credits that can be assigned to a SSA?
Cash, paper stock (postage stock, stamped envelopes, stamped cards and IRC's [International
Reply Coupons]), money orders and non-postal stamps (migratory bird), semi-postal stamps,
Philatelic products.
Clerks are assigned stamp credit which consists of stamp stock and ______________.
Cash.
What is an International Reply Coupon (IRC)?
The sender of a letter can prepay for a reply with these. When you receive an IRC from another
country it is exchanged for the equivalent of a current 1 oz stamp regardless of the country
where purchased. Discontinued in 2013.
Individual Accountability counts must be performed at least every ___________.
4 months.
In Segmented Inventory offices, what is the cash tolerance and how often is the count
performed?
$10, once every 3 months.
If you cannot be present when they count your stamp stock/cash, who can replace you?
4|Page
