What is true about emotional intelligence in the workplace?
Ans: Importance EI Varies by situation and job position
Quiz A supervisor conducts a 90 day evaluation with a new employee. Its recommended that
the new employee take more initiative to complete tasks and to persevere, even on the most
challenging days.
Ans: Motivation
Quiz A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a difference in
the local community. Which activity demonstrates an appropriate way to meet this goal?
Ans: Initiate a community technology recycling program for old computers
,Quiz A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls other
suppliers to see if they have the necessary material to continue manufacturing these products.
Which managerial core role is being used?
Ans: Decisional
Quiz Which organizational culture is best suited for an individual who is high in
conscientiousness?
Ans: Hierarchy
Quiz Which result occurs when there is a person-culture misalignment?
Ans: Attrition
Quiz Which communication channel contains an item like an organization's newsletter?
Ans: Leanest
Quiz How can a speaker overcome issues pertaining to semantics to ensure effective
communication?
Ans: Be direct and clearly state what is intended
, Quiz Which characteristics are seen in employees who use an assertive communication style?
Ans: Calm and relaxed posture
Quiz How can a manager exhibit supportive communication?
Ans: Use descriptive language
Quiz During a meeting to decide the venue for the annual office picnic, a manager says that the
location is fine for the event but adds that others will likely be opposed to the choice. Which
style of communication is being used by this manager?
Ans: Passive-aggressive
Quiz Team Member A shares their perspective of a recent project, and Team Member B
suggests that there might be a better way to approach the same objective. Team Member A
responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset
by your opinion." Which communication style is Team Member A using for this response?
Ans: Passive-aggressive
Quiz Which competency is the basis for developing effective business relationships, including
teamwork, empathy, and trust?
Ans: Emotional intelligence
Ans: Importance EI Varies by situation and job position
Quiz A supervisor conducts a 90 day evaluation with a new employee. Its recommended that
the new employee take more initiative to complete tasks and to persevere, even on the most
challenging days.
Ans: Motivation
Quiz A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a difference in
the local community. Which activity demonstrates an appropriate way to meet this goal?
Ans: Initiate a community technology recycling program for old computers
,Quiz A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls other
suppliers to see if they have the necessary material to continue manufacturing these products.
Which managerial core role is being used?
Ans: Decisional
Quiz Which organizational culture is best suited for an individual who is high in
conscientiousness?
Ans: Hierarchy
Quiz Which result occurs when there is a person-culture misalignment?
Ans: Attrition
Quiz Which communication channel contains an item like an organization's newsletter?
Ans: Leanest
Quiz How can a speaker overcome issues pertaining to semantics to ensure effective
communication?
Ans: Be direct and clearly state what is intended
, Quiz Which characteristics are seen in employees who use an assertive communication style?
Ans: Calm and relaxed posture
Quiz How can a manager exhibit supportive communication?
Ans: Use descriptive language
Quiz During a meeting to decide the venue for the annual office picnic, a manager says that the
location is fine for the event but adds that others will likely be opposed to the choice. Which
style of communication is being used by this manager?
Ans: Passive-aggressive
Quiz Team Member A shares their perspective of a recent project, and Team Member B
suggests that there might be a better way to approach the same objective. Team Member A
responds by saying, "Well, that's fine with me, but don't be surprised if other people are upset
by your opinion." Which communication style is Team Member A using for this response?
Ans: Passive-aggressive
Quiz Which competency is the basis for developing effective business relationships, including
teamwork, empathy, and trust?
Ans: Emotional intelligence
