PNC 121 final exam
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1. What is the main goal of Quality Improvement B. To improve the care given to pa-
in healthcare? tients
A. To catch mistakes before they happen
B. To improve the care given to patients Rationale: Quality Improvement fo-
C. To reduce the cost of care cuses on making care better for
D. To punish staff for errors patients by fixing what doesn't
work and improving systems and
processes.
2. Which of the following are examples of Risk 1, 2, and 4
Management in healthcare?
1. Creating rules to avoid medication errors Rationale: Risk management in-
2. Checking patient ID before giving treatment volves preventing mistakes (like cre-
3. Buying better equipment for the hospital ating rules and checking IDs) and
4. Investigating why an accident happened learning from accidents to stop
them in the future. Buying better
equipment is more about improve-
ment than risk management.
3. Which of the following is an example of a cur- B. Not having enough nurses to care
rent issue in nursing? for patients
A. Nurses using advanced robots to assist pa- Rationale: This is a problem many
tients nurses face today and is considered
B. Not having enough nurses to care for pa- an issue.
tients
C. More nurses working together as a team
D. Nurses learning about new mental health
therapies
4. Which of the following are nursing trends? 1 and 3
1. Using new technology like apps or monitors Rationale: Using technology and fo-
2. Nurses feeling tired because of long shifts cusing on mental health are positive
3. More focus on mental health care for pa- changes happening in nursing to-
, PNC 121 final exam
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tients day (trends). Feeling tired or lacking
4. Lack of training for new nursing techniques training are challenges (issues), not
trends.
5. Why is technology an important trend in nurs- Technology helps nurses work faster
ing? and better. It makes patient care
safer by giving accurate informa-
tion quickly, like using apps to track
health or machines to monitor pa-
tients.
6. 1. What is the main goal of client-centered B
care? Rationale: Client-centered care in-
• A) To ensure clients follow nurse's advice. volves including the client as a part-
• B) To include the client as a partner in care. ner, respecting their preferences
• C) To follow hospital protocols strictly. and needs.
• D) To focus only on physical health.
7. Which zone of touch requires permission? B
• A) Social zone Rationale: The consent zone in-
• B) Consent zone cludes areas like the mouth, wrists,
• C) Intimate zone and feet, and requires permission to
• D) Vulnerable zone touch.
8. What is the first step in breaking the chain of B
infection? Rationale: Hand hygiene is the most
• A) Wearing gloves. effective way to stop the spread of
• B) Washing hands. germs.
• C) Administering antibiotics.
• D) Cleaning equipment.
9. In the SBAR framework, what does "S" stand B
for? Rationale: SBAR starts with describ-
, PNC 121 final exam
Study online at https://quizlet.com/_g6n96s
• A) Support ing the "Situation" to provide imme-
• B) Situation diate context.
• C) Safety
• D) Summary
10. Which is an example of therapeutic communi- B
cation? Rationale: Therapeutic communica-
• A) "You should not feel that way." tion encourages the client to express
• B) "Tell me more about how you're feeling." their feelings and concerns.
• C) "Everything will be fine, don't worry."
• D) "You need to stop complaining."
11. Why is maintaining boundaries important in Maintaining boundaries ensures
the nurse-client relationship? professionalism, protects the ther-
apeutic relationship, and prevents
harm to the client.
12. What is the purpose of the orientation phase in The orientation phase helps the
a therapeutic relationship? nurse and client build trust, set
goals, and establish the purpose of
their relationship.
13. List three components of the CNO Code of Con- 1. Respect clients' dignity.
duct. 2. Provide safe and competent
care.
3. Act with integrity in the client's
best interest.
14. What is the SMART goal framework? SMART stands for Specific, Mea-
surable, Achievable, Relevant, and
Time-bound, used for setting clear
and realistic goals.
, PNC 121 final exam
Study online at https://quizlet.com/_g6n96s
15. How does the nursing process improve care? It ensures care is systematic and
personalized through steps like as-
sessment, planning, implementa-
tion, and evaluation.
16. What does the "Assessment" step in the nurs- C
ing process involve? Rationale: The assessment phase
• A) Setting goals for patient care. involves collecting both subjective
• B) Identifying the client's problem. (what the client says) and objective
• C) Gathering information about the client. (what the nurse observes) data.
• D) Evaluating the outcomes of care.
17. Which of the following is an example of a B
closed-ended question? Rationale: Closed-ended questions
• A) "Can you describe your pain?" require short answers like "yes" or
• B) "Are you feeling better today?" "no," whereas open-ended ques-
• C) "What are your concerns about your med- tions encourage detailed responses.
ication?"
• D) "Tell me how this illness has affected your
life."
18. Why is cultural humility important in nursing B
care? Rationale: Cultural humility involves
• A) It ensures all clients follow the same treat- being open to learning about a
ment plan. client's cultural values and prefer-
• B) It helps nurses respect and understand a ences, ensuring respectful care.
client's background.
• C) It prevents clients from refusing care.
• D) It allows nurses to avoid difficult conversa-
tions.
19. Which of these is a sign of aggressive behavior C
in a patient? Rationale: Pacing and clenching fists
Study online at https://quizlet.com/_g6n96s
1. What is the main goal of Quality Improvement B. To improve the care given to pa-
in healthcare? tients
A. To catch mistakes before they happen
B. To improve the care given to patients Rationale: Quality Improvement fo-
C. To reduce the cost of care cuses on making care better for
D. To punish staff for errors patients by fixing what doesn't
work and improving systems and
processes.
2. Which of the following are examples of Risk 1, 2, and 4
Management in healthcare?
1. Creating rules to avoid medication errors Rationale: Risk management in-
2. Checking patient ID before giving treatment volves preventing mistakes (like cre-
3. Buying better equipment for the hospital ating rules and checking IDs) and
4. Investigating why an accident happened learning from accidents to stop
them in the future. Buying better
equipment is more about improve-
ment than risk management.
3. Which of the following is an example of a cur- B. Not having enough nurses to care
rent issue in nursing? for patients
A. Nurses using advanced robots to assist pa- Rationale: This is a problem many
tients nurses face today and is considered
B. Not having enough nurses to care for pa- an issue.
tients
C. More nurses working together as a team
D. Nurses learning about new mental health
therapies
4. Which of the following are nursing trends? 1 and 3
1. Using new technology like apps or monitors Rationale: Using technology and fo-
2. Nurses feeling tired because of long shifts cusing on mental health are positive
3. More focus on mental health care for pa- changes happening in nursing to-
, PNC 121 final exam
Study online at https://quizlet.com/_g6n96s
tients day (trends). Feeling tired or lacking
4. Lack of training for new nursing techniques training are challenges (issues), not
trends.
5. Why is technology an important trend in nurs- Technology helps nurses work faster
ing? and better. It makes patient care
safer by giving accurate informa-
tion quickly, like using apps to track
health or machines to monitor pa-
tients.
6. 1. What is the main goal of client-centered B
care? Rationale: Client-centered care in-
• A) To ensure clients follow nurse's advice. volves including the client as a part-
• B) To include the client as a partner in care. ner, respecting their preferences
• C) To follow hospital protocols strictly. and needs.
• D) To focus only on physical health.
7. Which zone of touch requires permission? B
• A) Social zone Rationale: The consent zone in-
• B) Consent zone cludes areas like the mouth, wrists,
• C) Intimate zone and feet, and requires permission to
• D) Vulnerable zone touch.
8. What is the first step in breaking the chain of B
infection? Rationale: Hand hygiene is the most
• A) Wearing gloves. effective way to stop the spread of
• B) Washing hands. germs.
• C) Administering antibiotics.
• D) Cleaning equipment.
9. In the SBAR framework, what does "S" stand B
for? Rationale: SBAR starts with describ-
, PNC 121 final exam
Study online at https://quizlet.com/_g6n96s
• A) Support ing the "Situation" to provide imme-
• B) Situation diate context.
• C) Safety
• D) Summary
10. Which is an example of therapeutic communi- B
cation? Rationale: Therapeutic communica-
• A) "You should not feel that way." tion encourages the client to express
• B) "Tell me more about how you're feeling." their feelings and concerns.
• C) "Everything will be fine, don't worry."
• D) "You need to stop complaining."
11. Why is maintaining boundaries important in Maintaining boundaries ensures
the nurse-client relationship? professionalism, protects the ther-
apeutic relationship, and prevents
harm to the client.
12. What is the purpose of the orientation phase in The orientation phase helps the
a therapeutic relationship? nurse and client build trust, set
goals, and establish the purpose of
their relationship.
13. List three components of the CNO Code of Con- 1. Respect clients' dignity.
duct. 2. Provide safe and competent
care.
3. Act with integrity in the client's
best interest.
14. What is the SMART goal framework? SMART stands for Specific, Mea-
surable, Achievable, Relevant, and
Time-bound, used for setting clear
and realistic goals.
, PNC 121 final exam
Study online at https://quizlet.com/_g6n96s
15. How does the nursing process improve care? It ensures care is systematic and
personalized through steps like as-
sessment, planning, implementa-
tion, and evaluation.
16. What does the "Assessment" step in the nurs- C
ing process involve? Rationale: The assessment phase
• A) Setting goals for patient care. involves collecting both subjective
• B) Identifying the client's problem. (what the client says) and objective
• C) Gathering information about the client. (what the nurse observes) data.
• D) Evaluating the outcomes of care.
17. Which of the following is an example of a B
closed-ended question? Rationale: Closed-ended questions
• A) "Can you describe your pain?" require short answers like "yes" or
• B) "Are you feeling better today?" "no," whereas open-ended ques-
• C) "What are your concerns about your med- tions encourage detailed responses.
ication?"
• D) "Tell me how this illness has affected your
life."
18. Why is cultural humility important in nursing B
care? Rationale: Cultural humility involves
• A) It ensures all clients follow the same treat- being open to learning about a
ment plan. client's cultural values and prefer-
• B) It helps nurses respect and understand a ences, ensuring respectful care.
client's background.
• C) It prevents clients from refusing care.
• D) It allows nurses to avoid difficult conversa-
tions.
19. Which of these is a sign of aggressive behavior C
in a patient? Rationale: Pacing and clenching fists
