Solution Manual For Fundamentals of Information Systems, 9th Edition
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
p Solutions – Chapter 1 p p p
Critical Thinking Exercise
p p
Kroger’s QueVision System Improves Customer Service
p p p p p
p Review Questions
p
1. The QueVision system is an enterprise system.
p p p p p p
2. The two components that are missing are well-trained workers and better
p p p p p p p p p p
teamwork.
p
Critical Thinking Questions
p p
1. To address the concerns of the cashiers and baggers, the store manager should
p p p p p p p p p p p p
observe the checkout process and performance of cashiers and baggers for a few
p p p p p p p p p p p p p
days before taking action.
p p p p
2. The manager should identify and put into place the full set of organizational
p p p p p p p p p p p p
complements. This cannot be done without observing where the system is failing.
p p p p p p p p p p p p
Critical Thinking Exercise
p p
Reducing New Product Stockouts at Coles
p p p p p
p Review Questions
p
1. One benefit of virtual teams is that they enable organizations to enlist the best
p p p p p p p p p p p p p
people in different geographical regions to solve important organizational
p p p p p p p p p
problems. Another benefit is that they provide the ability to staff a team with
p p p p p p p p p p p p p p
people who have a range of experience and knowledge that stems from a variety
p p p p p p p p p p p p p p
of professional experiences and cultural backgrounds.
p p p p p p
2. Virtual organization members must be sensitive to the different cultures and
p p p p p p p p p p
practices of the various team members to avoid misunderstandings that can
p p p p p p p p p p p
destroy team chemistry.
p p p
Critical Thinking Questions
p p
1. Student responses will vary. Student should provide a paragraph briefly outlining
p p p p p p p p p p
background and experience.
p p p
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
,Solution Manual For Fundamentals of Information Systems, 9th Edition
2. Student responses may vary. Communications are greatly improved when
p p p p p p p p
participants can see one another and pick up facial expressions and body
p p p p p p p p p p p p
language. I would recommend initial face-to-face meetings while the team is
p p p p p p p p p p p
forming and defining goals, roles, and expectations on how its members will work
p p p p p p p p p p p p p
together. It helps if virtual team members take the time to get to know one another
p p p p p p p p p p p p p p p p
by sharing experiences and personal background information.
p p p p p p p
Review Questions
p
1. Data is the raw material from which information is composed. Information
p p p p p p p p p p
includes a context for the data. Knowledge is an awareness of how to apply the
p p p p p p p p p p p p p p p
information.
p
2. The student can list any six of the following attributes that describe the quality of
p p p p p p p p p p p p p p
data:
p
Characteristics Definitions
Accessible Information should be easily accessible by authorized p p p p p p
pusers so they can obtain it in the right format and at
p p p p p p p p p p p
the right time to meet their needs.
p p p p p p
Accurate Accurate information is error free. In some cases, p p p p p p p
pinaccurate information is generated because p p p p
pinaccurate data is fed into the transformation process. p p p p p p p
This is commonly called garbage in, garbage out
p p p p p p p
p(GIGO).
Complete Complete information contains all the important p p p p p
pfacts. For example, an investment report that does not
p p p p p p p p
include all important costs is not complete.
p p p p p p
Economical Information should also be relatively economical to p p p p p p
produce. Decision makers must always balance thep p p p p p
pvalue of information with the cost of producing it.
p p p p p p p p
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
Flexible Flexible information can be used for a variety of
p p p p p p p p
ppurposes. For example, information on how much p p p p p p
pinventory is on hand for a particular part can be used p p p p p p p p p p
pby a sales representative in closing a sale, by
p p p p p p p p
a production manager to determine whether more
p p p p p p
pinventory is needed, and by a financial executive p p p p p p p
to determine the total value the company has invested
p p p p p p p p
in inventory.
p
Relevant Relevant information is important to the decision
p p p p p p
pmaker. Information showing that lumber prices might
p p p p p p
pdrop is probably not relevant to a computer chip
p p p p p p p p
manufacturer.
Reliable Reliable information can be trusted by users. In many
p p p p p p p p
pcases, the reliability of the information depends on
p p p p p p p
pthe reliability of the data-collection method. In other
p p p p p p p
pinstances, reliability depends on the source of the p p p p p p p
information. A rumor from an unknown source that p p p p p p p
poil prices might go up may not be reliable.
p p p p p p p p
Secure Information should be secure from access by p p p p p p
unauthorized users. p
Simple Information should be simple, not complex. p p p p p
pSophisticated and detailed information might not be p p p p p p
pneeded. In fact, too much information can cause
p p p p p p p
pinformation overload, whereby a decision maker has p p p p p p
too much information and is unable to determine
p p p p p p p
pwhat is really important. p p p
Timely Timely information is delivered when it is needed.
p p p p p p p
Knowing last week’s weather conditions will not helpp p p p p p p
pwhen trying to decide what coat to wear today.
p p p p p p p p
Verifiable Information should be verifiable. This means that you p p p p p p p
pcan check it to make sure it is correct, perhaps by
p p p p p p p p p p
checking many sources for the same information. p p p p p p
3. An information system is a set of interrelated elements or components that collect
p p p p p p p p p p p p
(input), manipulate and store (process), and disseminate (output) data and
p p p p p p p p p p
information and provide a feedback mechanism to meet an objective. In
p p p p p p p p p p p
information systems, feedback is information from the system that is used to
p p p p p p p p p p p p
make changes to input or processing activities.
p p p p p p p
4. The components of computer-based information system (CBIS) include hardware,
p p p p p p p p
software, databases, networks, people, and procedures.
p p p p p p
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
p Solutions – Chapter 1 p p p
Critical Thinking Exercise
p p
Kroger’s QueVision System Improves Customer Service
p p p p p
p Review Questions
p
1. The QueVision system is an enterprise system.
p p p p p p
2. The two components that are missing are well-trained workers and better
p p p p p p p p p p
teamwork.
p
Critical Thinking Questions
p p
1. To address the concerns of the cashiers and baggers, the store manager should
p p p p p p p p p p p p
observe the checkout process and performance of cashiers and baggers for a few
p p p p p p p p p p p p p
days before taking action.
p p p p
2. The manager should identify and put into place the full set of organizational
p p p p p p p p p p p p
complements. This cannot be done without observing where the system is failing.
p p p p p p p p p p p p
Critical Thinking Exercise
p p
Reducing New Product Stockouts at Coles
p p p p p
p Review Questions
p
1. One benefit of virtual teams is that they enable organizations to enlist the best
p p p p p p p p p p p p p
people in different geographical regions to solve important organizational
p p p p p p p p p
problems. Another benefit is that they provide the ability to staff a team with
p p p p p p p p p p p p p p
people who have a range of experience and knowledge that stems from a variety
p p p p p p p p p p p p p p
of professional experiences and cultural backgrounds.
p p p p p p
2. Virtual organization members must be sensitive to the different cultures and
p p p p p p p p p p
practices of the various team members to avoid misunderstandings that can
p p p p p p p p p p p
destroy team chemistry.
p p p
Critical Thinking Questions
p p
1. Student responses will vary. Student should provide a paragraph briefly outlining
p p p p p p p p p p
background and experience.
p p p
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
,Solution Manual For Fundamentals of Information Systems, 9th Edition
2. Student responses may vary. Communications are greatly improved when
p p p p p p p p
participants can see one another and pick up facial expressions and body
p p p p p p p p p p p p
language. I would recommend initial face-to-face meetings while the team is
p p p p p p p p p p p
forming and defining goals, roles, and expectations on how its members will work
p p p p p p p p p p p p p
together. It helps if virtual team members take the time to get to know one another
p p p p p p p p p p p p p p p p
by sharing experiences and personal background information.
p p p p p p p
Review Questions
p
1. Data is the raw material from which information is composed. Information
p p p p p p p p p p
includes a context for the data. Knowledge is an awareness of how to apply the
p p p p p p p p p p p p p p p
information.
p
2. The student can list any six of the following attributes that describe the quality of
p p p p p p p p p p p p p p
data:
p
Characteristics Definitions
Accessible Information should be easily accessible by authorized p p p p p p
pusers so they can obtain it in the right format and at
p p p p p p p p p p p
the right time to meet their needs.
p p p p p p
Accurate Accurate information is error free. In some cases, p p p p p p p
pinaccurate information is generated because p p p p
pinaccurate data is fed into the transformation process. p p p p p p p
This is commonly called garbage in, garbage out
p p p p p p p
p(GIGO).
Complete Complete information contains all the important p p p p p
pfacts. For example, an investment report that does not
p p p p p p p p
include all important costs is not complete.
p p p p p p
Economical Information should also be relatively economical to p p p p p p
produce. Decision makers must always balance thep p p p p p
pvalue of information with the cost of producing it.
p p p p p p p p
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
, Solution Manual For Fundamentals of Information Systems, 9th Edition
Flexible Flexible information can be used for a variety of
p p p p p p p p
ppurposes. For example, information on how much p p p p p p
pinventory is on hand for a particular part can be used p p p p p p p p p p
pby a sales representative in closing a sale, by
p p p p p p p p
a production manager to determine whether more
p p p p p p
pinventory is needed, and by a financial executive p p p p p p p
to determine the total value the company has invested
p p p p p p p p
in inventory.
p
Relevant Relevant information is important to the decision
p p p p p p
pmaker. Information showing that lumber prices might
p p p p p p
pdrop is probably not relevant to a computer chip
p p p p p p p p
manufacturer.
Reliable Reliable information can be trusted by users. In many
p p p p p p p p
pcases, the reliability of the information depends on
p p p p p p p
pthe reliability of the data-collection method. In other
p p p p p p p
pinstances, reliability depends on the source of the p p p p p p p
information. A rumor from an unknown source that p p p p p p p
poil prices might go up may not be reliable.
p p p p p p p p
Secure Information should be secure from access by p p p p p p
unauthorized users. p
Simple Information should be simple, not complex. p p p p p
pSophisticated and detailed information might not be p p p p p p
pneeded. In fact, too much information can cause
p p p p p p p
pinformation overload, whereby a decision maker has p p p p p p
too much information and is unable to determine
p p p p p p p
pwhat is really important. p p p
Timely Timely information is delivered when it is needed.
p p p p p p p
Knowing last week’s weather conditions will not helpp p p p p p p
pwhen trying to decide what coat to wear today.
p p p p p p p p
Verifiable Information should be verifiable. This means that you p p p p p p p
pcan check it to make sure it is correct, perhaps by
p p p p p p p p p p
checking many sources for the same information. p p p p p p
3. An information system is a set of interrelated elements or components that collect
p p p p p p p p p p p p
(input), manipulate and store (process), and disseminate (output) data and
p p p p p p p p p p
information and provide a feedback mechanism to meet an objective. In
p p p p p p p p p p p
information systems, feedback is information from the system that is used to
p p p p p p p p p p p p
make changes to input or processing activities.
p p p p p p p
4. The components of computer-based information system (CBIS) include hardware,
p p p p p p p p
software, databases, networks, people, and procedures.
p p p p p p
© 2018 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as
permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.
