WITH CORRECT ANSWERS 2025-
2026
5AStepsAofAtheAODAProcessA-AcorrectAanswers1.AIdentifyAopportunitiesAorAproblems.
2.ADigAandAdiagnose.
3.ASelectAsolutions.
4.AImplementAchange.
5.AEvaluateAandAsustainAchange.
DefinitionAofAaAchangeAsponsorA-AcorrectAanswers
IdentifyingAaAchangeAsponsorA-AcorrectAanswers
FourAcategoriesAofAstakeholdersA-AcorrectAanswersChangeAinitiators
ChangeApartners
ChangeArecipients
InterestedAonlookers
StakeholderAGridA-AcorrectAanswers
StakeholderAassessmentA-
AcorrectAanswersAAtableAthatAcapturesAallAstakeholdersAandAtheirAinterestAinAaAchange.AUnawar
e,Aresistant,Aneutral,Asupportive,Aleading
OutcomeAonionAtoolA-
AcorrectAanswersOnAtheAouterAcircleAofAyourAonion,AwriteAinAwhatAyourAmainAstakeholderAgrou
pAgetsAwhenAtheAchangeAlands.ANowAask,A'AndAsoAwhatAaboutAthat?'AKeepAonAwritingAstateme
ntsAandAasking,A'AndAsoAwhat?'AWhenAyouAcan'tAwriteAanotherAstatementA'inside'AtheAlast,Ayou
'veAgotAtoAtheAheartAofAtheAchange.
Grant,ABarb.AChangeAManagementAthatASticks:AAAPractical,APeople-
centredAApproachAforAHighABuy-
in,AandAMeaningfulAResultsA(LeadingAChangeABookA1)A(p.A82).ABarbAGrant.AKindleAEdition.
CauseAanalysis-A5Awhy'sAtechniqueA-
AcorrectAanswersKeepAaskingA"why"AuntilAyouAgetAtoAtheArootAissue.
CauseAanalysis-AidentifyingArootAcausesA-
AcorrectAanswers•TheAprocessAofAidentifyingAtheAunderlyingAreasonsAthatAaAperformanceAgapA
exists