Southwest Airlines Certification Exam Questions and Answers Fully Solved Latest Version
2025-2026
Which of the following is NOT a way to ensure you are taking effective notes? - Answers Writing
notes after the event to ensure you pay attention during the lecture
Writing notes after the event to ensure you pay attention during the lecture - Answers
Standardized tests only test low-frequency, difficult words
Which of the following is a true statement describing concept mapping? - Answers It illustrates
visual relationships between terms
Which of the following is NOT a solution for forgetting vocabulary terms? - Answers Using
photos for reference
Which of the following is NOT a question to ask when using context to determine the meaning
of an unfamiliar word? - Answers Are there any drawings in the text which provide illustrations
for the word?
Which of the following is NOT a strategy for learning unfamiliar words according to the
presentation? - Answers Using standardized tests
Which of the following is described as the most important way to solidify understanding of a
concept according to the presentation? - Answers Usage
Which of the following is NOT a resource to use when you do not understand the main idea of a
reading assignment? - Answers Spark Notes
Which of the following is NOT a way to learn vocabulary terms? - Answers Googling
In the word "inconceivable," which of the following is the root word? - Answers Conceive
Which term is NOT part of the 4 Ps of marketing? - Answers Publication
James recently learned he was not promoted because the company wanted a younger person
to lead the group. This is an example of ________ discrimination. - Answers Age
In _______, the United States passed legislation prohibiting employers to discriminate against a
person based on the grounds of race, religion, gender or ethnicity. - Answers 1964
Which of the following is NOT a field of external communication? - Answers Interviews
Which of the following is NOT a skill needed in public relations? - Answers Selling
A _________ presentation should be used to sell a product. - Answers Persuasive
Which of the following is NOT a part of a report? - Answers Introduction
, In professional communication a ________ is best for a short message. - Answers Memo
Which type of listening should be used when listening to a poem? - Answers Appreciative
_________ listening can also be called pseudo listening. - Answers False
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on
his algebra test. Stephen answering Joe's question is an example of which of the following? -
Answers Feedback
Hannah is giving a presentation to the class about the importance of eating healthy. The rest of
the class are sitting at their desks while she is presenting her topic. Hannah's distance in
relation to her classmates is known as which of the following? - Answers Proximity
Chris and Susan are discussing their plans for the football game tomorrow night over the
telephone. Which of the following would the telephone be considered in the scenario? - Answers
Channel
Which of the following models of communication can be applied to the communication process
which takes place between humans and machines? - Answers Interactive Model
Which of the following involves selecting the appropriate channel of communication for the
message delivery? - Answers Transmitting
Which of the following are the two types of listening? - Answers Active and passive
Which of the following models of communication best describes simultaneous interpersonal
communication? - Answers Transactional Model
Which of the following is the exchange of thoughts, opinions or information by speech, writing
or behavior? - Answers Communication
The technique used to influence attitudes toward a product, idea or issue is known as which of
the following? - Answers Propaganda
Tyler and Kimberly are talking about which gift they should buy their parents for their
anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of
the following communication styles? - Answers Aggressive
Marcus has a long list of things which need to be done today. He writes a memo to assign the
list to his employees. Instead of listing the tasks randomly, he rearranges the list to begin with
the most important to the least important task. This is an example of which of the following? -
Answers Priority sequence
Sarah is creating a project on smartphone use. She wants to apply studies on the effects of
computer use to hypothesize about the effects of smartphone use. What method will she be
using? - Answers Deductive
2025-2026
Which of the following is NOT a way to ensure you are taking effective notes? - Answers Writing
notes after the event to ensure you pay attention during the lecture
Writing notes after the event to ensure you pay attention during the lecture - Answers
Standardized tests only test low-frequency, difficult words
Which of the following is a true statement describing concept mapping? - Answers It illustrates
visual relationships between terms
Which of the following is NOT a solution for forgetting vocabulary terms? - Answers Using
photos for reference
Which of the following is NOT a question to ask when using context to determine the meaning
of an unfamiliar word? - Answers Are there any drawings in the text which provide illustrations
for the word?
Which of the following is NOT a strategy for learning unfamiliar words according to the
presentation? - Answers Using standardized tests
Which of the following is described as the most important way to solidify understanding of a
concept according to the presentation? - Answers Usage
Which of the following is NOT a resource to use when you do not understand the main idea of a
reading assignment? - Answers Spark Notes
Which of the following is NOT a way to learn vocabulary terms? - Answers Googling
In the word "inconceivable," which of the following is the root word? - Answers Conceive
Which term is NOT part of the 4 Ps of marketing? - Answers Publication
James recently learned he was not promoted because the company wanted a younger person
to lead the group. This is an example of ________ discrimination. - Answers Age
In _______, the United States passed legislation prohibiting employers to discriminate against a
person based on the grounds of race, religion, gender or ethnicity. - Answers 1964
Which of the following is NOT a field of external communication? - Answers Interviews
Which of the following is NOT a skill needed in public relations? - Answers Selling
A _________ presentation should be used to sell a product. - Answers Persuasive
Which of the following is NOT a part of a report? - Answers Introduction
, In professional communication a ________ is best for a short message. - Answers Memo
Which type of listening should be used when listening to a poem? - Answers Appreciative
_________ listening can also be called pseudo listening. - Answers False
Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did on
his algebra test. Stephen answering Joe's question is an example of which of the following? -
Answers Feedback
Hannah is giving a presentation to the class about the importance of eating healthy. The rest of
the class are sitting at their desks while she is presenting her topic. Hannah's distance in
relation to her classmates is known as which of the following? - Answers Proximity
Chris and Susan are discussing their plans for the football game tomorrow night over the
telephone. Which of the following would the telephone be considered in the scenario? - Answers
Channel
Which of the following models of communication can be applied to the communication process
which takes place between humans and machines? - Answers Interactive Model
Which of the following involves selecting the appropriate channel of communication for the
message delivery? - Answers Transmitting
Which of the following are the two types of listening? - Answers Active and passive
Which of the following models of communication best describes simultaneous interpersonal
communication? - Answers Transactional Model
Which of the following is the exchange of thoughts, opinions or information by speech, writing
or behavior? - Answers Communication
The technique used to influence attitudes toward a product, idea or issue is known as which of
the following? - Answers Propaganda
Tyler and Kimberly are talking about which gift they should buy their parents for their
anniversary. Tyler is not willing to compromise on his gift idea. This is an example of which of
the following communication styles? - Answers Aggressive
Marcus has a long list of things which need to be done today. He writes a memo to assign the
list to his employees. Instead of listing the tasks randomly, he rearranges the list to begin with
the most important to the least important task. This is an example of which of the following? -
Answers Priority sequence
Sarah is creating a project on smartphone use. She wants to apply studies on the effects of
computer use to hypothesize about the effects of smartphone use. What method will she be
using? - Answers Deductive
