PROSERVE CERTIFICATION EXAM
QUESTIONS AND ANSWERS
what is a primary provider - Correct Answers -have direct contact with patrons; security
staff monitor customers upon arrival or departure, observe their behaviour and may see
liquor being hidden
what roles are primary providers - Correct Answers -Bartenders, servers, greeters,
hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - Correct Answers -do not sell, serve or deliver liquor, but
they do work at places where liquor is served or sold; they do not usually have direct
contact with patrons
what roles are secondary providers - Correct Answers -Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - Correct Answers -Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - Correct Answers -beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - Correct Answers -caused by drinking too much alcohol at one time;
can cause coma and/or death
, blood alcohol concentration (BAC) - Correct Answers -measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - Correct Answers -if their BAC is over .08%
binge drinking - Correct Answers -men: drinking five or more alcoholic drinks at one
sitting
women: four or more drinks
blackouts - Correct Answers -a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount of
alcohol on one occasion
duty of care - Correct Answers -an obligation to ensure liquor is sold, served or
delivered in safe and responsible ways
bootlegging - Correct Answers -the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a minor or
an intoxicated person
You can exercise duty of care to your customers by - Correct Answers -Preventing them
from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability - Correct Answers -being legally responsible for damage or harm to another
person or property
last call - Correct Answers -the last chance for a person to get an alcoholic drink before
the establishment closes
incapacitate - Correct Answers -making someone unable to do things in a normal way,
or in the way they intend
intoxicant - Correct Answers -smth that causes a person to become intoxicated
common carriers - Correct Answers -transportation companies that provide service to
the public
how many drinks are you allowed to serve after 1 am - Correct Answers -a maximum of
two (2) standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - Correct Answers -a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
QUESTIONS AND ANSWERS
what is a primary provider - Correct Answers -have direct contact with patrons; security
staff monitor customers upon arrival or departure, observe their behaviour and may see
liquor being hidden
what roles are primary providers - Correct Answers -Bartenders, servers, greeters,
hosts and delivery service drivers
Licensed premises owners who are directly responsible for managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff
what is a secondary provider - Correct Answers -do not sell, serve or deliver liquor, but
they do work at places where liquor is served or sold; they do not usually have direct
contact with patrons
what roles are secondary providers - Correct Answers -Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
AGLC - Correct Answers -Alberta Gaming, Liquor & Cannabis (website: aglc.ca)
alcohol/liquor - Correct Answers -beverages that are intended for human consumption
containing over 1% alcohol by volume (e.g., spirits, wine, liqueur, cider or beer
alcohol poisoning - Correct Answers -caused by drinking too much alcohol at one time;
can cause coma and/or death
, blood alcohol concentration (BAC) - Correct Answers -measurement of pure alcohol in a
person's blood; measured as milligrams percent (mg %)
when is someone legally impaired - Correct Answers -if their BAC is over .08%
binge drinking - Correct Answers -men: drinking five or more alcoholic drinks at one
sitting
women: four or more drinks
blackouts - Correct Answers -a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount of
alcohol on one occasion
duty of care - Correct Answers -an obligation to ensure liquor is sold, served or
delivered in safe and responsible ways
bootlegging - Correct Answers -the act of making of transporting alcoholic liquor for sale
illegally; buying alcohol from a store and selling it as a second-party sale to a minor or
an intoxicated person
You can exercise duty of care to your customers by - Correct Answers -Preventing them
from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm to other people.
liability - Correct Answers -being legally responsible for damage or harm to another
person or property
last call - Correct Answers -the last chance for a person to get an alcoholic drink before
the establishment closes
incapacitate - Correct Answers -making someone unable to do things in a normal way,
or in the way they intend
intoxicant - Correct Answers -smth that causes a person to become intoxicated
common carriers - Correct Answers -transportation companies that provide service to
the public
how many drinks are you allowed to serve after 1 am - Correct Answers -a maximum of
two (2) standard servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - Correct Answers -a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
