PARGAS FINAL EXAM 3 COB 300
QUESTIONS & VERIFIED CORRECT
ANSWERS
6 areas of control - correct answer ✔✔1. Physical
2. Human resources
3. Informational
4. Financial
5. Structural
6. Cultural
The control process - correct answer ✔✔-Establishment of clear standards of performance
-Comparing performance to those standards,
-Corrective action to repair performance deficiencies
THREE METHODS
1.Feedforward/preliminary control (procative)
2. Concurrent control (in-process)
3. Feedback control (used when first two fail)
Benchmarking - correct answer ✔✔determining other companies standards
Corrective action - correct answer ✔✔identify performance
bureautic control - correct answer ✔✔-Uses rewards and punishment
-emphasize following rules
, objective controls - correct answer ✔✔the use of observeable measures of employment
concertive control - correct answer ✔✔Instead of being based on strong organizational cultures
as in normative control, Concertive control is based on the development of values, beliefs, and
rules in autonomous work groups.
Normative controls - correct answer ✔✔a companies widely shared values and beliefs guide
workers behavior and decisions
Self Control - correct answer ✔✔managers control their own behavior
Balanced Scorecard - correct answer ✔✔measurement of organizational performance in four
equally important areas: finances, customers, internal operations, and innovation and
learning/growth
Feng Shui - correct answer ✔✔a system of laws considered to govern a spatial arrangement and
orientation in relation to the flow of energy, and whose favorable or unfavorable effect are
taken into account when sleeping sitting and designing buildings
-Mountain behind building, sea in front of building, let dragon go through
Cultural differences between U.S. and Hong Kong - correct answer ✔✔-Motivations for hong
kong was not to do anything shameful for family
-Hong kong look down on short term profit and like long term
-US focuses more on individualistic and hong kong focuses on group (collectivistic)
Ethnocentric Manager - correct answer ✔✔"we know best"
They believe their native country, culture, language and behavior are superior to others
QUESTIONS & VERIFIED CORRECT
ANSWERS
6 areas of control - correct answer ✔✔1. Physical
2. Human resources
3. Informational
4. Financial
5. Structural
6. Cultural
The control process - correct answer ✔✔-Establishment of clear standards of performance
-Comparing performance to those standards,
-Corrective action to repair performance deficiencies
THREE METHODS
1.Feedforward/preliminary control (procative)
2. Concurrent control (in-process)
3. Feedback control (used when first two fail)
Benchmarking - correct answer ✔✔determining other companies standards
Corrective action - correct answer ✔✔identify performance
bureautic control - correct answer ✔✔-Uses rewards and punishment
-emphasize following rules
, objective controls - correct answer ✔✔the use of observeable measures of employment
concertive control - correct answer ✔✔Instead of being based on strong organizational cultures
as in normative control, Concertive control is based on the development of values, beliefs, and
rules in autonomous work groups.
Normative controls - correct answer ✔✔a companies widely shared values and beliefs guide
workers behavior and decisions
Self Control - correct answer ✔✔managers control their own behavior
Balanced Scorecard - correct answer ✔✔measurement of organizational performance in four
equally important areas: finances, customers, internal operations, and innovation and
learning/growth
Feng Shui - correct answer ✔✔a system of laws considered to govern a spatial arrangement and
orientation in relation to the flow of energy, and whose favorable or unfavorable effect are
taken into account when sleeping sitting and designing buildings
-Mountain behind building, sea in front of building, let dragon go through
Cultural differences between U.S. and Hong Kong - correct answer ✔✔-Motivations for hong
kong was not to do anything shameful for family
-Hong kong look down on short term profit and like long term
-US focuses more on individualistic and hong kong focuses on group (collectivistic)
Ethnocentric Manager - correct answer ✔✔"we know best"
They believe their native country, culture, language and behavior are superior to others
