Zendesk Administrator Exam- Section 6: Security and Data Persistence
UPDATED ACTUAL Questions and CORRECT Answers
A stand alone instance of your Zendesk based on your
current settings, including account name, branding, local-
Zendesk Sandbox ization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environ-
ment.
Anyone can see your help center and submit requests. You
Zendesk open support instance have two options for setup of users: registered (verified)
and non registered
1. Manually reassign each ticket
When and agent leaves you can reassign their tickets two
2. Bulk reassign each ticket
ways
Admin>manage>people>select assigned tickets
Secure Socket Layer is an a encryptions protocol that en-
SSL for Zendesk sures secure communications with your help center. SSL
is enabled by default for all Zendesk.com sub domains.
Zendesk indicates SSL to through customers browser by
https (HTTP Secure) ad by a padlock icon in address bar. If
Zendesk EV Indicator you create your own sud domain (example support.mod-
cam.com instead of modcam.zendesk.com) the SSL no
longer applies
What are the 3 "ways" you can configure you Zendesk
Restricted, open, or closed
Support Instance for access?
Users that are not prompted to verify their email address-
es. This could be a recommended solution for email only
support or instances where do not want users visiting the
Unverified/Unregistered Users in Zendesk and example
help center. If ticket is submitted than the user does not
have to verify email rather gets email notification that the
request has been received
Registered users have verified their email address and
, users accounts have been created. They can either be
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UPDATED ACTUAL Questions and CORRECT Answers
A stand alone instance of your Zendesk based on your
current settings, including account name, branding, local-
Zendesk Sandbox ization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environ-
ment.
Anyone can see your help center and submit requests. You
Zendesk open support instance have two options for setup of users: registered (verified)
and non registered
1. Manually reassign each ticket
When and agent leaves you can reassign their tickets two
2. Bulk reassign each ticket
ways
Admin>manage>people>select assigned tickets
Secure Socket Layer is an a encryptions protocol that en-
SSL for Zendesk sures secure communications with your help center. SSL
is enabled by default for all Zendesk.com sub domains.
Zendesk indicates SSL to through customers browser by
https (HTTP Secure) ad by a padlock icon in address bar. If
Zendesk EV Indicator you create your own sud domain (example support.mod-
cam.com instead of modcam.zendesk.com) the SSL no
longer applies
What are the 3 "ways" you can configure you Zendesk
Restricted, open, or closed
Support Instance for access?
Users that are not prompted to verify their email address-
es. This could be a recommended solution for email only
support or instances where do not want users visiting the
Unverified/Unregistered Users in Zendesk and example
help center. If ticket is submitted than the user does not
have to verify email rather gets email notification that the
request has been received
Registered users have verified their email address and
, users accounts have been created. They can either be
1/6
