HROB 101 Exam 1 Questions and
Answers19
1. Planning: A process that includes defining goals, establishing strategy, and developing plans
to coordinate activities.
2. Organizing: Determining what tasks are to be done, who is to do them, how the tasks are to
be grouped, who reports to whom, and where decisions are to be made.
3. Leading: A function that includes motivating employees, directing others, selecting the most
effective communication channels, and resolving conflicts.
4. Controlling: Monitoring activities to ensure they are being accomplished as planned and
correcting any significant deviations.
Three roles -
1. Interpersonal
2. Informational
3. Decisional
Three skills -
1. Technical skills: The ability to apply specialized knowledge or expertise
2. Human skills: The ability to work with, understand, and motivate other people, both
individually and in groups
3. Conceptual skills: The mental ability o analyze and diagnose complex situations
Four activities -
1. Traditional management: decision making, planning, and controlling
2. Communication: exchanging routine information and processing paperwork
,3. Human resource management: motivating, disciplining, managing conflict, staffing and
training.
4. Networking: socializing, politicking, and interacting with outsiders
Define organizational behavior - ANSWERS -A field of study that investigates the impact that
individuals, groups, and structure have on attitudes and behavior within organizations, for the
purpose of applying such knowledge toward improving an organization's effectiveness
*determinants of OB - individuals, groups, and structure
Have a basic understanding of research in OB
• Systematic study
• Evidence-based management (and Big Data)
• Contributing disciplines
• Key dependent variables (outcomes)
o Examples of withdrawal behaviors (outcomes)
• Three levels of independent variables (inputs and processes) - ANSWERS -Systematic study:
Looking at the relationship, attempting to attribute causes and effects, and drawing conclusions
based on scientific evidence.
Describe what organizations are and provide examples - ANSWERS -A continuously coordinated
social unit, composed of two or more people, that functions on a relatively continuous basis to
achieve a common goal or set of goals.
Example - manufacturing and service firms, schools, and hospitals
Understand what managers do.
• Four functions
, • Three roles
• Three skills
• Four activities - ANSWERS -Four function -
Evidence-based management (and Big Data): The basing of managerial decisions on the best
available scientific evidence
Contributing disciplines:
1. Psychology
2. Social Psychology
3. Sociology
4. Anthropology
Key dependent variables: Outcomes are key variables that you want to explain or predict, and
that are affected by some other variables.
Examples of withdrawal behaviors:
Withdrawal behavior: the set of actions employees take to separate themselves from the
organization. Examples - Deviant behaviors, absenteeism, and turnover
Three levels of independent variables (inputs and processes):
1. The individual
2. The group
3. The organization
Discuss the value of this field of study and to whom it is valuable. - ANSWERS -companies value
this because they are for a profit and it is going to have implications on them being reductive
and reflective
Answers19
1. Planning: A process that includes defining goals, establishing strategy, and developing plans
to coordinate activities.
2. Organizing: Determining what tasks are to be done, who is to do them, how the tasks are to
be grouped, who reports to whom, and where decisions are to be made.
3. Leading: A function that includes motivating employees, directing others, selecting the most
effective communication channels, and resolving conflicts.
4. Controlling: Monitoring activities to ensure they are being accomplished as planned and
correcting any significant deviations.
Three roles -
1. Interpersonal
2. Informational
3. Decisional
Three skills -
1. Technical skills: The ability to apply specialized knowledge or expertise
2. Human skills: The ability to work with, understand, and motivate other people, both
individually and in groups
3. Conceptual skills: The mental ability o analyze and diagnose complex situations
Four activities -
1. Traditional management: decision making, planning, and controlling
2. Communication: exchanging routine information and processing paperwork
,3. Human resource management: motivating, disciplining, managing conflict, staffing and
training.
4. Networking: socializing, politicking, and interacting with outsiders
Define organizational behavior - ANSWERS -A field of study that investigates the impact that
individuals, groups, and structure have on attitudes and behavior within organizations, for the
purpose of applying such knowledge toward improving an organization's effectiveness
*determinants of OB - individuals, groups, and structure
Have a basic understanding of research in OB
• Systematic study
• Evidence-based management (and Big Data)
• Contributing disciplines
• Key dependent variables (outcomes)
o Examples of withdrawal behaviors (outcomes)
• Three levels of independent variables (inputs and processes) - ANSWERS -Systematic study:
Looking at the relationship, attempting to attribute causes and effects, and drawing conclusions
based on scientific evidence.
Describe what organizations are and provide examples - ANSWERS -A continuously coordinated
social unit, composed of two or more people, that functions on a relatively continuous basis to
achieve a common goal or set of goals.
Example - manufacturing and service firms, schools, and hospitals
Understand what managers do.
• Four functions
, • Three roles
• Three skills
• Four activities - ANSWERS -Four function -
Evidence-based management (and Big Data): The basing of managerial decisions on the best
available scientific evidence
Contributing disciplines:
1. Psychology
2. Social Psychology
3. Sociology
4. Anthropology
Key dependent variables: Outcomes are key variables that you want to explain or predict, and
that are affected by some other variables.
Examples of withdrawal behaviors:
Withdrawal behavior: the set of actions employees take to separate themselves from the
organization. Examples - Deviant behaviors, absenteeism, and turnover
Three levels of independent variables (inputs and processes):
1. The individual
2. The group
3. The organization
Discuss the value of this field of study and to whom it is valuable. - ANSWERS -companies value
this because they are for a profit and it is going to have implications on them being reductive
and reflective
