1
Copyright © 2025 Pearson Education, Inc.
,Essentials of Organizational Behavior, 16e (Robbins)
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Chapter 1 What Is Organizational Behavior?
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1) The impact of what three areas are investigated in the study of Organizational Behavior?
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A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction mf mf mf mf mf
C) Individuals, groups, and job satisfaction mf mf mf mf
D) Groups, structure, and profit structure mf mf mf mf
E) Individuals, groups, and structure mf mf mf m
Answer: E
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Explanation: OB investigates the impact that individuals, groups, and structures have on behav
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ior within organizations.
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Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
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LO: 1.1 Define organizational behavior (OB).
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2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development mf
C) Conflict
D) Resource allocation mf
E) Work design mf
Answer: D
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Explanation: OB includes the core topics of motivation, leader behavior and power, interpers
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onal communication, group structure and processes, personality, emotions, and values, attitude d
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evelopment and perception, change processes, conflict and negotiation, and work design. It doe
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s not include resource allocation.
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Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
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2
Copyright © 2025 Pearson Education, Inc.
,3) According to a study by Monster (a global employment company), the number one most
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frequently desired skill in applicants was
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A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
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Explanation: Monster mined data from nearly one million market-
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wide job postings to identify skills that were most often sought by employers. At the top of the
mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf
list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
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Diff: 1 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
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4) According to a recent large-scale survey, 58% of managers did NOT receive
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A) pay incentives mf
B) training
C) administrative support mf
D) insurance
E) office space mf
Answer: B
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Explanation: Fifty- m f
eight percent of managers reported they had not received any training and 25% admitted they w
mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf
ere not ready to lead others when they were given the role.
mf mf mf mf mf mf mf mf mf mf mf
Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
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5) There is a connection between companies which have
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and their attention to organizational behavior principles.
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A) high turnover rates mf mf
B) specialized technical processes mf mf
C) superior financial performance mf mf
D) long-lasting CEOs mf
E) both high turnover rates and long-
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lasting CEOs Answer: C
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Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom V
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ideo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizat
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ional behavior and attribute it to their ability to generate high financial outcomes.
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Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
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3
Copyright © 2025 Pearson Education, Inc.
, 6) is the study of the impact that individuals, groups, and structure have on behavio
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r within organizations.
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A) Leadership
B) Organizational strategy mf
C) Performance management mf
D) Employee relations mf
E) Organizational behavior mf
Answer: E
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Explanation: Organizational behavior is the field of study that investigates the impact tha
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t individuals, groups, and structure have on behavior within organizations, for the purpose
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of applying such knowledge toward improving an organization's effectiveness.
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Diff: 1 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
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7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring mf mf mf
B) Planning, organizing, leading, controlling mf mf mf
C) Controlling, innovating, hiring, quality control mf mf mf mf
D) Monitoring, scheduling, fund raising, leading mf mf mf mf
E) Interpersonal, informational, decisional, planning mf mf mf m
Answer: B
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Explanation: Managers' work can be categorized into four different activities: planning, organi
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zing, leading, and controlling.
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Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
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8) The ultimate goal of organizational behavior is to
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A) better understand management mf mf
B) improve an organization's effectiveness mf mf mf
C) balance diversity mf
D) create boilerplates mf
E) replace human resources mf mf m
Answer: B
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Explanation: OB studies the impact individuals, groups, and structure have on an organization
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with the ultimate goal of improving effectiveness.
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Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
4
Copyright © 2025 Pearson Education, Inc.
Copyright © 2025 Pearson Education, Inc.
,Essentials of Organizational Behavior, 16e (Robbins)
mf mf mf mf mf m
Chapter 1 What Is Organizational Behavior?
f mf mf mf mf
1) The impact of what three areas are investigated in the study of Organizational Behavior?
mf mf mf mf mf mf mf mf mf mf mf mf mf
A) Profit structure, organizational complexity, and job satisfaction
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B) Individuals, profit structure, and job satisfaction mf mf mf mf mf
C) Individuals, groups, and job satisfaction mf mf mf mf
D) Groups, structure, and profit structure mf mf mf mf
E) Individuals, groups, and structure mf mf mf m
Answer: E
f m f
Explanation: OB investigates the impact that individuals, groups, and structures have on behav
m f mf mf mf mf mf mf mf mf mf mf mf
ior within organizations.
mf mf
Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
2) Which of the following is NOT a core topic of organizational behavior?
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A) Motivation
B) Attitude development mf
C) Conflict
D) Resource allocation mf
E) Work design mf
Answer: D
mf m f
Explanation: OB includes the core topics of motivation, leader behavior and power, interpers
m f mf mf mf mf mf mf mf mf mf mf mf
onal communication, group structure and processes, personality, emotions, and values, attitude d
mf mf mf mf mf mf mf mf mf mf mf
evelopment and perception, change processes, conflict and negotiation, and work design. It doe
mf mf mf mf mf mf mf mf mf mf mf mf
s not include resource allocation.
mf mf mf mf
Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
2
Copyright © 2025 Pearson Education, Inc.
,3) According to a study by Monster (a global employment company), the number one most
mf mf mf mf mf mf mf mf mf mf mf mf mf
frequently desired skill in applicants was
mf mf . mf mf mf mf mf
A) ethical
B) technical
C) communication
D) computer
E) accounting
Answer: C
mf m f
Explanation: Monster mined data from nearly one million market-
m f mf mf mf mf mf mf mf
wide job postings to identify skills that were most often sought by employers. At the top of the
mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf
list was communication skills. This was also reiterated by Jeff Weiner, the CEO of LinkedIn.
mf mf mf mf mf mf mf mf mf mf mf mf mf mf
Diff: 1 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
4) According to a recent large-scale survey, 58% of managers did NOT receive
mf mf mf . mf mf mf mf mf mf mf mf mf
A) pay incentives mf
B) training
C) administrative support mf
D) insurance
E) office space mf
Answer: B
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Explanation: Fifty- m f
eight percent of managers reported they had not received any training and 25% admitted they w
mf mf mf mf mf mf mf mf mf mf mf mf mf mf mf
ere not ready to lead others when they were given the role.
mf mf mf mf mf mf mf mf mf mf mf
Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
5) There is a connection between companies which have
mf mf mf mf mf mf mf mf
and their attention to organizational behavior principles.
mf mf mf mf mf mf mf
A) high turnover rates mf mf
B) specialized technical processes mf mf
C) superior financial performance mf mf
D) long-lasting CEOs mf
E) both high turnover rates and long-
mf mf mf mf mf
lasting CEOs Answer: C
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Explanation: Companies such as Lululemon, the Boston Consulting Group, LinkedIn, Zoom V
m f mf mf mf mf mf mf mf mf mf mf
ideo, Google, Facebook, and Southwest Airlines all have incorporated the concepts of organizat
mf mf mf mf mf mf mf mf mf mf mf mf
ional behavior and attribute it to their ability to generate high financial outcomes.
mf mf mf mf mf mf mf mf mf mf mf mf
Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
3
Copyright © 2025 Pearson Education, Inc.
, 6) is the study of the impact that individuals, groups, and structure have on behavio
mf mf mf mf mf mf mf mf mf mf mf mf mf mf
r within organizations.
mf mf
A) Leadership
B) Organizational strategy mf
C) Performance management mf
D) Employee relations mf
E) Organizational behavior mf
Answer: E
mf m f
Explanation: Organizational behavior is the field of study that investigates the impact tha
m f mf mf mf mf mf mf mf mf mf mf mf
t individuals, groups, and structure have on behavior within organizations, for the purpose
mf mf mf mf mf mf mf mf mf mf mf mf mf
of applying such knowledge toward improving an organization's effectiveness.
mf mf mf mf mf mf mf mf
Diff: 1 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
7) What are the four main activities managers engage in?
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A) Planning, budgeting, networking, hiring mf mf mf
B) Planning, organizing, leading, controlling mf mf mf
C) Controlling, innovating, hiring, quality control mf mf mf mf
D) Monitoring, scheduling, fund raising, leading mf mf mf mf
E) Interpersonal, informational, decisional, planning mf mf mf m
Answer: B
f m f
Explanation: Managers' work can be categorized into four different activities: planning, organi
m f mf mf mf mf mf mf mf mf mf mf
zing, leading, and controlling.
mf mf mf
Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
8) The ultimate goal of organizational behavior is to
mf . mf mf mf mf mf mf mf
A) better understand management mf mf
B) improve an organization's effectiveness mf mf mf
C) balance diversity mf
D) create boilerplates mf
E) replace human resources mf mf m
Answer: B
f m f
Explanation: OB studies the impact individuals, groups, and structure have on an organization
m f mf mf mf mf mf mf mf mf mf mf mf mf
with the ultimate goal of improving effectiveness.
mf mf mf mf mf mf
Diff: 2 mf
AACSB: Analytical Thinking Qu m f mf mf
est. Category: Concept
mf m f
LO: 1.1 Define organizational behavior (OB).
m f m f mf mf mf mf
4
Copyright © 2025 Pearson Education, Inc.
