,Table of Contents xx xx
Part 1: Introduction
xx xx
Chapter 1: What Is Organizational Behavior?
xx xx xx xx xx xx
Part 2: The Individual
xx xx xx
Chapter 2: Diversity in Organizations
xx xx xx xx xx
Chapter 3: Attitudes and Job Satisfactio
xx xx xx xx xx
n Chapter 4: Emotions and Moods Ch
xx xx xx xx xx x x
apter 5: Personality and Values
xx xx xx xx
Chapter 6: Perception and Individual Decision Making
xx xx xx xx xx xx xx
Chapter 7: Motivation Concepts
xx xx xx
Chapter 8: Motivation: From Concepts to Applications
xx xx xx xx xx xx xx
Part 3: The Group
xx xx xx
Chapter 9: Foundations of Group Behavior C
xx xx xx xx xx xx
hapter 10: Understanding Work Teams Chap
xx xx xx xx xx
ter 11: Communication
xx xx
Chapter 12: Leadership Chapt xx xx xx
er 13: Power and Politics
xx xx xx xx
Chapter 14: Conflict and Negotiation P
xx xx xx xx xx
art 4: The Organization System
xx xx xx xx
Chapter 15: Foundations of Organization Structure Chap
xx xx xx xx xx xx
ter 16: Organizational Culture
xx xx xx
Chapter 17: Human Resource Policies and Practices Chap
xx xx xx xx xx xx xx
ter 18: Organizational Change and Stress Management
xx xx xx xx xx xx
,Organizational Behavior, 15e (Robbins/Judge) Cha xx xx xx xx
pter 1 What Is Organizational Behavior?
xx x x xx xx xx
1) are defined as people who oversee the activities of others and who are responsible for attaini
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
ng goals in organizations.
xx xx xx
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
xx xx
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
l warming project and decides what tasks related to creating awareness about the issue need to be done. In
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
addition, she is also deciding which members of her team will work on engaging with the public and which
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
will work on lobbying with the government. She is also assigning people as team members to ensure that ta
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
xx xx xx xx xx xx xx xx xx xx xx xx xx xx
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
xx xx
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
cy project. During the project, she needs to motivate team members to attain their project milestones and
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
direct them through different phases of the project. Which of the following kinds of functions will these
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
tasks be covered under?
xx xx xx
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading x
xAnswer: xx
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
cating more members for the implementation phase. By doing this, which of the following functions is she
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A x x
5) Which of the following functions do managers undertake as part of planning functions?
xx xx xx xx xx xx xx xx xx xx xx xx
A) defining an organization's goals xx xx xx
B) implementing strategies for achieving goals xx xx xx xx
C) executing plans to integrate activities xx xx xx xx
D) accomplishing goals of a project xx xx xx xx
E) employing strategies to coordinate tasks xx xx xx xx
Answer: A
xx x x
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
ant may be termed as a
xx . xx xx xx xx
A) leader
B) figurehead
C) resource allocator xx
D) negotiator
E) disturbance handler xx
Answer: B
xx xx
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx x
new product. Which of the following roles is Ortiz playing?
x xx xx xx xx xx xx xx xx xx
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
xx x x
8) Regina George works as a campaign manager in a not-for-
xx xx xx xx xx xx xx xx xx
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
xx xx xx xx xx xx xx xx xx xx xx xx xx xx
with managers who are working on the issue of food safety. Through her network of contacts, she strives to
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx x
roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
x xx xx xx xx xx xx xx xx xx xx xx xx xx xx
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator xx
Answer: C
xx xx
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
anagerial roles? xx
A) figurehead
B) leader
C) symbol head xx
D) monitor
E) spokesperson
Part 1: Introduction
xx xx
Chapter 1: What Is Organizational Behavior?
xx xx xx xx xx xx
Part 2: The Individual
xx xx xx
Chapter 2: Diversity in Organizations
xx xx xx xx xx
Chapter 3: Attitudes and Job Satisfactio
xx xx xx xx xx
n Chapter 4: Emotions and Moods Ch
xx xx xx xx xx x x
apter 5: Personality and Values
xx xx xx xx
Chapter 6: Perception and Individual Decision Making
xx xx xx xx xx xx xx
Chapter 7: Motivation Concepts
xx xx xx
Chapter 8: Motivation: From Concepts to Applications
xx xx xx xx xx xx xx
Part 3: The Group
xx xx xx
Chapter 9: Foundations of Group Behavior C
xx xx xx xx xx xx
hapter 10: Understanding Work Teams Chap
xx xx xx xx xx
ter 11: Communication
xx xx
Chapter 12: Leadership Chapt xx xx xx
er 13: Power and Politics
xx xx xx xx
Chapter 14: Conflict and Negotiation P
xx xx xx xx xx
art 4: The Organization System
xx xx xx xx
Chapter 15: Foundations of Organization Structure Chap
xx xx xx xx xx xx
ter 16: Organizational Culture
xx xx xx
Chapter 17: Human Resource Policies and Practices Chap
xx xx xx xx xx xx xx
ter 18: Organizational Change and Stress Management
xx xx xx xx xx xx
,Organizational Behavior, 15e (Robbins/Judge) Cha xx xx xx xx
pter 1 What Is Organizational Behavior?
xx x x xx xx xx
1) are defined as people who oversee the activities of others and who are responsible for attaini
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
ng goals in organizations.
xx xx xx
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Answer: B
xx xx
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a globa
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
l warming project and decides what tasks related to creating awareness about the issue need to be done. In
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
addition, she is also deciding which members of her team will work on engaging with the public and which
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
will work on lobbying with the government. She is also assigning people as team members to ensure that ta
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
sks are undertaken on time. Which of the following categories of functions is Mitchell undertaking?
xx xx xx xx xx xx xx xx xx xx xx xx xx xx
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Answer: B
xx xx
3) Johanna Reid, a campaign manager at a child rights organization, recently started working on an illitera
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
cy project. During the project, she needs to motivate team members to attain their project milestones and
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
direct them through different phases of the project. Which of the following kinds of functions will these
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
tasks be covered under?
xx xx xx
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading x
xAnswer: xx
E
4) Lesley Torres is a project manager for the campaign "Action against Deforestation in Indonesia". She re
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
cently faced a glitch when the campaign could not be launched publicly according to schedule. Torres mo
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
nitored the schedule to find the cause of the delay, before speeding up the implementation process by allo
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
cating more members for the implementation phase. By doing this, which of the following functions is she
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
, Answer: A x x
5) Which of the following functions do managers undertake as part of planning functions?
xx xx xx xx xx xx xx xx xx xx xx xx
A) defining an organization's goals xx xx xx
B) implementing strategies for achieving goals xx xx xx xx
C) executing plans to integrate activities xx xx xx xx
D) accomplishing goals of a project xx xx xx xx
E) employing strategies to coordinate tasks xx xx xx xx
Answer: A
xx x x
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of the pl
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
ant may be termed as a
xx . xx xx xx xx
A) leader
B) figurehead
C) resource allocator xx
D) negotiator
E) disturbance handler xx
Answer: B
xx xx
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new product
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
in the market. Her work in the next few weeks involves sharing knowledge about the product with her tea
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
m members. She will also need to inspire them to reach their sales targets, and clarify any doubts about the
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx x
new product. Which of the following roles is Ortiz playing?
x xx xx xx xx xx xx xx xx xx
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Answer: A
xx x x
8) Regina George works as a campaign manager in a not-for-
xx xx xx xx xx xx xx xx xx
profit organization in Hampshire. For the upcoming campaign against genetic engineering, she is networking
xx xx xx xx xx xx xx xx xx xx xx xx xx xx
with managers who are working on the issue of food safety. Through her network of contacts, she strives to
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
gain information about the stakeholders in the food industry and other lobby groups. Which of the following
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx x
roles is George most likely to be playing according to Mintzberg's classification of managerial roles?
x xx xx xx xx xx xx xx xx xx xx xx xx xx xx
A) figurehead
B) leader
C) liaison
D) entrepreneur
E) resource allocator xx
Answer: C
xx xx
9) Annette Simpson works for a fashion house in Paris and is preparing for the company's upcoming line of
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
winter clothing. She is currently researching online to know what is in vogue this season. In addition, she is a
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
lso networking with contacts from the press and fashion magazine editors to understand the changing tastes
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
of consumers. Which of the following roles is Simpson playing according to Mintzberg's classification of m
xx xx xx xx xx xx xx xx xx xx xx xx xx xx xx
anagerial roles? xx
A) figurehead
B) leader
C) symbol head xx
D) monitor
E) spokesperson