IAHSS Advanced Training for Healthcare Security Personnel 4th Edition
Exam With Correct Answers 2025/2026
What is the primary role of a security officer in crime prevention? - correct answer Reduce the
opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
correct answer Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour? - correct answer
Correct them immediately.
What is the purpose of crime analysis? - correct answer Identify problems and develop strategies to
reduce the problems.
Which of the following is easier and more cost efficient for an institution? - correct answer Building in
security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to tell others
about these organizations. - correct answer Excellent
Process improvement in customer service can be measured how? - correct answer Surveys, Monitoring
Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance. - correct
answer Feedback
What are elements in improving customer service? - correct answer Identify Customers, Attitude,
Communication and Training.
Communication is ______________. - correct answer 93% body language and 7% words.
, Which legal test takes into account neighborhood crime rates, industry standards, and the owner's
experience at other locations? - correct answer Totality of circumstances.
The major source of premise liability in healthcare is from _________ . - correct answer Slips and falls.
Property owners have a _________________ duty to maintain the property in a __________________
condition. - correct answer legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? - correct answer Duty to
the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify? - correct answer Burned out lights, breached fence
lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - correct answer An increase in security
spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? - correct answer
Emergency department violence.
Bicycle patrol is? - correct answer Faster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive socialization. -
correct answer Foot
Security officers should have a valid driver's license if they are going to do what? - correct answer
Operate a motorized vehicle, conduct vehicle patrols on client property or transport authorized
personnel.
A security officer responding to a crime scene should do what? - correct answer Respond as quickly as
possible, observing all safety practices.
Exam With Correct Answers 2025/2026
What is the primary role of a security officer in crime prevention? - correct answer Reduce the
opportunity for a person to commit a crime.
Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? -
correct answer Initiating some action to remove or reduce the risk.
What must be done about life safety deficiencies found in the hazard surveillance tour? - correct answer
Correct them immediately.
What is the purpose of crime analysis? - correct answer Identify problems and develop strategies to
reduce the problems.
Which of the following is easier and more cost efficient for an institution? - correct answer Building in
security systems during the building design.
Healthcare facilities that provide _______________ customer service motivates customers to tell others
about these organizations. - correct answer Excellent
Process improvement in customer service can be measured how? - correct answer Surveys, Monitoring
Performance, Benchmarking, and Service Standards.
___________ can be an excellent way to measure customer service and improve performance. - correct
answer Feedback
What are elements in improving customer service? - correct answer Identify Customers, Attitude,
Communication and Training.
Communication is ______________. - correct answer 93% body language and 7% words.
, Which legal test takes into account neighborhood crime rates, industry standards, and the owner's
experience at other locations? - correct answer Totality of circumstances.
The major source of premise liability in healthcare is from _________ . - correct answer Slips and falls.
Property owners have a _________________ duty to maintain the property in a __________________
condition. - correct answer legal... reasonably safe
What elements are necessary to establish negligence in a premise liability case? - correct answer Duty to
the plaintiff, failure to meet the duty and breech of a duty caused an injury.
Which risk factors should security officers identify? - correct answer Burned out lights, breached fence
lines and slip and fall hazards.
Failure to conduct routine patrol can ultimately result in what? - correct answer An increase in security
spending and a liability exposure.
K-9 patrol teams can be particularly effective in dealing with which situation? - correct answer
Emergency department violence.
Bicycle patrol is? - correct answer Faster than foot patrol and a vehicle in heavy traffic.
__________ patrol contributes, more than any other method of patrol, to excessive socialization. -
correct answer Foot
Security officers should have a valid driver's license if they are going to do what? - correct answer
Operate a motorized vehicle, conduct vehicle patrols on client property or transport authorized
personnel.
A security officer responding to a crime scene should do what? - correct answer Respond as quickly as
possible, observing all safety practices.
