D072 WGU Assessment Study Guide Exam Questions With
Correct Answers
What |is |true |about |emotional |intelligence |in |the |workplace? |- |CORRECT |ANSWER✔✔-
Importance |EI |Varies |by |situation |and |job |position
A |supervisor |conducts |a |90 |day |evaluation |with |a |new |employee. |Its |recommended |that |the |
new |employee |take |more |initiative |to |complete |tasks |and |to |persevere, |even |on |the |most |
challenging |days. |- |CORRECT |ANSWER✔✔-Motivation
A |manager |recently |decides |to |get |employees |involved |in |a |new |corporate |social |responsibility
|(CSR) |initiative |to |show |that |the |company |is |dedicated |to |making |a |difference |in |the |local |
community. |Which |activity |demonstrates |an |appropriate |way |to |meet |this |goal? |- |CORRECT |
ANSWER✔✔-Initiate |a |community |technology |recycling |program |for |old |computers
A |production |manager |is |told |that |a |supplier |of |one |of |their |key |products |has |declared |
bankruptcy |and |cannot |supply |the |necessary |material. |The |production |manager |calls |other |
suppliers |to |see |if |they |have |the |necessary |material |to |continue |manufacturing |these |
products. |Which |managerial |core |role |is |being |used? |- |CORRECT |ANSWER✔✔-Decisional
Which |organizational |culture |is |best |suited |for |an |individual |who |is |high |in |conscientiousness?
|- |CORRECT |ANSWER✔✔-Hierarchy
Which |result |occurs |when |there |is |a |person-culture |misalignment? |- |CORRECT |ANSWER✔✔-
Attrition
Which |communication |channel |contains |an |item |like |an |organization's |newsletter? |- |CORRECT |
ANSWER✔✔-Leanest
,How |can |a |speaker |overcome |issues |pertaining |to |semantics |to |ensure |effective |
communication? |- |CORRECT |ANSWER✔✔-Be |direct |and |clearly |state |what |is |intended
Which |characteristics |are |seen |in |employees |who |use |an |assertive |communication |style? |- |
CORRECT |ANSWER✔✔-Calm |and |relaxed |posture
How |can |a |manager |exhibit |supportive |communication? |- |CORRECT |ANSWER✔✔-Use |
descriptive |language
During |a |meeting |to |decide |the |venue |for |the |annual |office |picnic, |a |manager |says |that |the |
location |is |fine |for |the |event |but |adds |that |others |will |likely |be |opposed |to |the |choice. |Which |
style |of |communication |is |being |used |by |this |manager? |- |CORRECT |ANSWER✔✔-Passive-
aggressive
Team |Member |A |shares |their |perspective |of |a |recent |project, |and |Team |Member |B |suggests |
that |there |might |be |a |better |way |to |approach |the |same |objective. |Team |Member |A |responds |
by |saying, |"Well, |that's |fine |with |me, |but |don't |be |surprised |if |other |people |are |upset |by |your |
opinion." |Which |communication |style |is |Team |Member |A |using |for |this |response? |- |CORRECT |
ANSWER✔✔-Passive-aggressive
Which |competency |is |the |basis |for |developing |effective |business |relationships, |including |
teamwork, |empathy, |and |trust? |- |CORRECT |ANSWER✔✔-Emotional |intelligence
A |leader |with |high |emotional |intelligence |is |looking |to |capitalize |on |this |trait |while |working |
with |social |media. |How |would |the |leader |do |so? |- |CORRECT |ANSWER✔✔-Use |social |media |as |
a |tool |to |connect |multiple |stakeholders
What |is |a |characteristic |of |people |with |strong |moral |identity? |- |CORRECT |ANSWER✔✔-They |
are |more |considerate |of |others' |feelings |and |viewpoints.
, What |are |characteristics |of |someone |who |is |Machiavellian |in |nature? |- |CORRECT |ANSWER✔✔-
Lower |emotional |intelligence |and |higher |emotional |detachment
A |supervisor |conducts |a |90-day |evaluation |with |a |new |employee. |It |is |recommended |that |the |
new |employee |take |more |initiative |to |complete |tasks |and |to |persevere, |even |on |the |most |
challenging |days.
Which |technique |is |the |new |employee |being |encouraged |to |display? |- |CORRECT |ANSWER✔✔-
Motivation
A |team |member |wants |to |start |implementing |meditation |to |reprogram |unconscious |behavior. |
The |goal |is |to |learn |to |listen |first |and |speak |second. |Which |time |period |after |beginning |this |
approach |will |be |the |most |challenging |for |this |team |member? |- |CORRECT |ANSWER✔✔-1-21 |
days
A |staff |member |seems |to |delay |her |ability |to |accomplish |tasks |because |she |is |worrying |more |
about |the |impact |of |the |plan |than |she |is |about |actually |seeing |the |plan |through. |This |has |a |
significant |effect |on |fellow |coworkers |because |they |desire |to |stay |in |the |present |moment |and |
work |through |the |issues |that |are |being |uncovered. |Which |strategy |does |the |staff |member |
need |to |work |on? |- |CORRECT |ANSWER✔✔-Mindfulness
A |manager |decides |to |make |an |effort |to |preserve |positive |relationships |even |when |the |
interaction |addresses |problems |of |a |serious |nature. |Which |type |of |communication |is |the |
manager |interested |in |using |to |improve |emotional |intelligence? |- |CORRECT |ANSWER✔✔-
Supportive |communication
What |is |the |ultimate |goal |for |leaders |when |supporting |employees |in |their |development |of |
emotional |intelligence? |- |CORRECT |ANSWER✔✔-To |encourage |employees |to |regularly |think |
about |issues |relating |to |emotional |intelligence
Correct Answers
What |is |true |about |emotional |intelligence |in |the |workplace? |- |CORRECT |ANSWER✔✔-
Importance |EI |Varies |by |situation |and |job |position
A |supervisor |conducts |a |90 |day |evaluation |with |a |new |employee. |Its |recommended |that |the |
new |employee |take |more |initiative |to |complete |tasks |and |to |persevere, |even |on |the |most |
challenging |days. |- |CORRECT |ANSWER✔✔-Motivation
A |manager |recently |decides |to |get |employees |involved |in |a |new |corporate |social |responsibility
|(CSR) |initiative |to |show |that |the |company |is |dedicated |to |making |a |difference |in |the |local |
community. |Which |activity |demonstrates |an |appropriate |way |to |meet |this |goal? |- |CORRECT |
ANSWER✔✔-Initiate |a |community |technology |recycling |program |for |old |computers
A |production |manager |is |told |that |a |supplier |of |one |of |their |key |products |has |declared |
bankruptcy |and |cannot |supply |the |necessary |material. |The |production |manager |calls |other |
suppliers |to |see |if |they |have |the |necessary |material |to |continue |manufacturing |these |
products. |Which |managerial |core |role |is |being |used? |- |CORRECT |ANSWER✔✔-Decisional
Which |organizational |culture |is |best |suited |for |an |individual |who |is |high |in |conscientiousness?
|- |CORRECT |ANSWER✔✔-Hierarchy
Which |result |occurs |when |there |is |a |person-culture |misalignment? |- |CORRECT |ANSWER✔✔-
Attrition
Which |communication |channel |contains |an |item |like |an |organization's |newsletter? |- |CORRECT |
ANSWER✔✔-Leanest
,How |can |a |speaker |overcome |issues |pertaining |to |semantics |to |ensure |effective |
communication? |- |CORRECT |ANSWER✔✔-Be |direct |and |clearly |state |what |is |intended
Which |characteristics |are |seen |in |employees |who |use |an |assertive |communication |style? |- |
CORRECT |ANSWER✔✔-Calm |and |relaxed |posture
How |can |a |manager |exhibit |supportive |communication? |- |CORRECT |ANSWER✔✔-Use |
descriptive |language
During |a |meeting |to |decide |the |venue |for |the |annual |office |picnic, |a |manager |says |that |the |
location |is |fine |for |the |event |but |adds |that |others |will |likely |be |opposed |to |the |choice. |Which |
style |of |communication |is |being |used |by |this |manager? |- |CORRECT |ANSWER✔✔-Passive-
aggressive
Team |Member |A |shares |their |perspective |of |a |recent |project, |and |Team |Member |B |suggests |
that |there |might |be |a |better |way |to |approach |the |same |objective. |Team |Member |A |responds |
by |saying, |"Well, |that's |fine |with |me, |but |don't |be |surprised |if |other |people |are |upset |by |your |
opinion." |Which |communication |style |is |Team |Member |A |using |for |this |response? |- |CORRECT |
ANSWER✔✔-Passive-aggressive
Which |competency |is |the |basis |for |developing |effective |business |relationships, |including |
teamwork, |empathy, |and |trust? |- |CORRECT |ANSWER✔✔-Emotional |intelligence
A |leader |with |high |emotional |intelligence |is |looking |to |capitalize |on |this |trait |while |working |
with |social |media. |How |would |the |leader |do |so? |- |CORRECT |ANSWER✔✔-Use |social |media |as |
a |tool |to |connect |multiple |stakeholders
What |is |a |characteristic |of |people |with |strong |moral |identity? |- |CORRECT |ANSWER✔✔-They |
are |more |considerate |of |others' |feelings |and |viewpoints.
, What |are |characteristics |of |someone |who |is |Machiavellian |in |nature? |- |CORRECT |ANSWER✔✔-
Lower |emotional |intelligence |and |higher |emotional |detachment
A |supervisor |conducts |a |90-day |evaluation |with |a |new |employee. |It |is |recommended |that |the |
new |employee |take |more |initiative |to |complete |tasks |and |to |persevere, |even |on |the |most |
challenging |days.
Which |technique |is |the |new |employee |being |encouraged |to |display? |- |CORRECT |ANSWER✔✔-
Motivation
A |team |member |wants |to |start |implementing |meditation |to |reprogram |unconscious |behavior. |
The |goal |is |to |learn |to |listen |first |and |speak |second. |Which |time |period |after |beginning |this |
approach |will |be |the |most |challenging |for |this |team |member? |- |CORRECT |ANSWER✔✔-1-21 |
days
A |staff |member |seems |to |delay |her |ability |to |accomplish |tasks |because |she |is |worrying |more |
about |the |impact |of |the |plan |than |she |is |about |actually |seeing |the |plan |through. |This |has |a |
significant |effect |on |fellow |coworkers |because |they |desire |to |stay |in |the |present |moment |and |
work |through |the |issues |that |are |being |uncovered. |Which |strategy |does |the |staff |member |
need |to |work |on? |- |CORRECT |ANSWER✔✔-Mindfulness
A |manager |decides |to |make |an |effort |to |preserve |positive |relationships |even |when |the |
interaction |addresses |problems |of |a |serious |nature. |Which |type |of |communication |is |the |
manager |interested |in |using |to |improve |emotional |intelligence? |- |CORRECT |ANSWER✔✔-
Supportive |communication
What |is |the |ultimate |goal |for |leaders |when |supporting |employees |in |their |development |of |
emotional |intelligence? |- |CORRECT |ANSWER✔✔-To |encourage |employees |to |regularly |think |
about |issues |relating |to |emotional |intelligence
