2025/2026 Exam Questions and Answers
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reflective/mirroring - 🧠ANSWER ✔✔Repeating back the last word or phrase
the caller has just said is an example of the active listening technique
________
Images/videos forwarding - 🧠ANSWER ✔✔Enhanced 911 services involve
all of the following EXCEPT:
not always obvious and usually vary from person to person - 🧠ANSWER
✔✔Warning signs for a suicide are _________
alternatives (identify all choices), consequences (project outcomes), tell
your story (prepare your defense) - 🧠ANSWER ✔✔Ethical decision-making
tools include _________
, improve - 🧠ANSWER ✔✔Eustress is seen as a positive stress and can
even ________ performance
no one is watching; I cannot make a difference; if I did not know it was
wrong, it must be okay - 🧠ANSWER ✔✔Misconceptions about ethics
include:
positive - 🧠ANSWER ✔✔Exercising, eating a balanced diet, and getting
enough sleep are all _______ ways of reducing or eliminating stress.
Are you near an area that stores or uses radioactive material? Are there
any radioactive markings or warnings? - 🧠ANSWER ✔✔Which questions
should a telecommunicator ask of the caller if there is a suspicion of a
radiological leak or incident?
cognitive - 🧠ANSWER ✔✔Constant worry, racing thoughts, forgetfulness,
disorganization, inability to focus, poor judgment, and negative outlook are
signs of ________ stress.
Cause of action - 🧠ANSWER ✔✔In order to bring a lawsuit based on
breach of contract, there must first be an offer of acceptance. This serves
as which element of a prima facie negligence case?