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TCOLE Basic Telecommunicator Test – 2025/2026 – 100+ Solved Questions on Ethics, Crisis Response, CAD, Radio Codes

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This document contains over 100 fully solved, exam-style questions and answers specifically designed for the TCOLE Basic Telecommunicator Test 2025/2026, as outlined by the Texas Commission on Law Enforcement (TCOLE). It comprehensively covers essential topics telecommunicators must master to pass the licensing exam and perform effectively in high-stakes emergency response environments. The material includes key concepts such as: Active listening and crisis call strategies Emergency response protocols and call prioritization Computer-Aided Dispatch (CAD) systems and radio communications Ethics and decision-making (ACT method) Domestic and technological threats Legal liabilities, torts, and negligence Stress management and Critical Incident Stress Debriefing Suicide prevention, stalking behaviors, and family violence 911 systems, PSAP responsibilities, TTY, ANI/ALI features Definitions of weapons of mass destruction, and radiological/explosive incident protocols This resource is ideal for: Telecommunicator and 911 Dispatcher trainees Public Safety Communications students Criminal Justice and Emergency Management majors Cadets at Law Enforcement Academies Individuals preparing for the TCOLE Basic Telecommunicator Licensing Exam Designed for both classroom training and independent exam prep, the document provides a clear, easy-to-follow format that supports quick memorization and deep understanding of operational protocols in emergency telecommunications. Keywords: TCOLE Telecommunicator, 911 dispatcher test, public safety communications, CAD system, radio protocols, active listening, emergency response, crisis call handling, ethics in dispatch, stress management, NCIC codes, PSAP, TERT, family violence cases, stalking behavior, tort liability, Texas law enforcement exam, telecommunicator training, call prioritization, WMD incident response

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Uploaded on
September 22, 2025
Number of pages
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Written in
2025/2026
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TCOLE Basic Telecommunicator Test
2025/2026 Exam Questions and Answers
| 100% Solved



reflective/mirroring - 🧠ANSWER ✔✔Repeating back the last word or phrase

the caller has just said is an example of the active listening technique

________


Images/videos forwarding - 🧠ANSWER ✔✔Enhanced 911 services involve

all of the following EXCEPT:

not always obvious and usually vary from person to person - 🧠ANSWER

✔✔Warning signs for a suicide are _________


alternatives (identify all choices), consequences (project outcomes), tell

your story (prepare your defense) - 🧠ANSWER ✔✔Ethical decision-making

tools include _________

, improve - 🧠ANSWER ✔✔Eustress is seen as a positive stress and can

even ________ performance

no one is watching; I cannot make a difference; if I did not know it was

wrong, it must be okay - 🧠ANSWER ✔✔Misconceptions about ethics

include:


positive - 🧠ANSWER ✔✔Exercising, eating a balanced diet, and getting

enough sleep are all _______ ways of reducing or eliminating stress.

Are you near an area that stores or uses radioactive material? Are there

any radioactive markings or warnings? - 🧠ANSWER ✔✔Which questions

should a telecommunicator ask of the caller if there is a suspicion of a

radiological leak or incident?


cognitive - 🧠ANSWER ✔✔Constant worry, racing thoughts, forgetfulness,

disorganization, inability to focus, poor judgment, and negative outlook are

signs of ________ stress.


Cause of action - 🧠ANSWER ✔✔In order to bring a lawsuit based on

breach of contract, there must first be an offer of acceptance. This serves

as which element of a prima facie negligence case?

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