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HRD3702 - Management of Training and Development (HRD3702) NOV 2025 EXAM MEMO

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This document provides exam questions and solutions for the HRD3702 Management of Training and Development course. The questions focus on key concepts such as the difference between human resource management and human resource development, strategic human resource development (SHRD) in the context of a company called AZ Stores, and HRD quality management principles. The case study discusses challenges faced by the company due to the COVID-19 pandemic, including the reengineering of the organization to become an online store and the challenges with independent drivers and customer complaints. The document also includes information on off-the-job training methods.

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Uploaded on
September 21, 2025
File latest updated on
October 1, 2025
Number of pages
8
Written in
2025/2026
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Exam (elaborations)
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HRD3702
OCT/NOV 2025
EXAM QUESTIONS & SOLUTIONS
SPECIFIC FOR JAN/FEB SUPP EXAMS




1

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, HUMAN RESOURCE DEVELOPMENT (HRD3702)

Question One

1.1 Human resource management entails obligations regarding to the recruitment,
selection and motivation of employees. It is about sourcing the required and
necessary skills and competences from the labour market into the organization and
ensure that the employees are motivated well enough to execute their respective
duties. HRM focuses on the welfare of employees and ensuring an ergonomic
environment suitable for the delivery of effectiveness and efficiency from an HRM
perspective. Human Resource Development on the other end focuses on the
development of the employee with regard to their competency, skills, abilities and
career path. In an ever-changing environment, where the competitiveness of an
organization is key and the human resource is central to organizational success,
HRD encompasses activities focused on increasing employee effectiveness through
training and development initiatives.

1.2

SHRD in AZ Stores April SHRD in AZ Online in
2019 April 2025
Weakness The decentralised system Redundant workforce as
used to incorporate the organization
employees, when new reengineers to realign to
employees shadow old the changes in its
employees the environment

2

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