Test Bank for Operations Management by William J. Stevenson 11th Edition – Chapter 1-19 Questions & Answers"

TEST BANK
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OPERATIONS MANAGEMENT
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WILLIAM J. STEVENSON 11TH EDITION
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1-14 Chapters and 1341 pages




1

, TEST BANK b



OPERATIONS MANAGEMENT b



WILLIAM J. STEVENSON 11TH EDITION b b b b




Table of Contents b b




Chapter 01 Introduction to Operations Management
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Chapter 02 Competitiveness, Strategy, and Productivity
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Chapter 03 Forecasting
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Chapter 04 Product and Service Design
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Chapter 04S Reliability
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Chapter 05 Strategic Capacity Planning for Products and Services
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Chapter 05S Decision Theory
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Chapter 06 Process Selection and Facility Layout
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Chapter 07 Work Design and Measurement
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Chapter 07S Learning Curves
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Chapter 08 Location Planning and Analysis
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Chapter 08 The Transportation Model
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Chapter 09 Management of Quality
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Chapter 10 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master Scheduling
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Chapter 12 MRP and ERP
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Chapter 13 Inventory Management
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Chapter 14 JIT and Lean Operations
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Chapter 14S Maintenance
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Chapter 15 Supply Chain Management
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Chapter 16 Scheduling
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Chapter 17 Project Management
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2

,Chapter 18 Management of Waiting Lines
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Chapter 19 Linear Programming
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Chapter 01 Introduction to Operations Management
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1.bOperationsbmanagersbarebresponsiblebforbassessingbconsumerbwantsbandbneedsbandbsellingbandb
promotingbtheborganization'sbgoodsborbservices.b
TruebFalseb



2.bOften,bthebcollectivebsuccessborbfailurebofbcompanies'boperationsbfunctionsbwillbimpactbtheb
abilitybofbabnationbtobcompetebwithbotherbnations.b
TruebFalseb



3.bCompaniesbarebeitherbproducingbgoodsborbdeliveringbservices.bThisbmeansbthatbonlybonebofbtheb
twobtypesbofboperationsbmanagementbstrategiesbarebused.b
TruebFalseb



4.bOperations,bmarketing,bandbfinancebfunctionbindependentlybofbeachbotherbinbmostb
organizations.b
TruebFalseb



5.bThebgreaterbthebdegreebofbcustomerbinvolvement,bthebmorebchallengingbthebdesignbandb
managementbofboperations.b
TruebFalseb

6.bGoodsbproducingborganizationsbarebnotbinvolvedbinbservicebactivities.b
TruebFalseb



7.bServiceboperationsbrequirebadditionalbinventorybbecausebofbthebunpredictabilitybofbconsumerb
demand.b
TruebFalseb



8.bThebvaluebofboutputsbisbmeasuredbbybthebpricesbcustomersbarebwillingbtobpaybforbgoodsborb
services.b
TruebFalseb
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, 9.bThebusebofbmodelsbwillbguaranteebthebbestbpossiblebdecisions.b
TruebFalseb



10.bPeoplebwhobworkbinbthebfieldbofboperationsbshouldbhavebskillsbthatbincludebbothbknowledgeb
andbpeoplebskills.b
TruebFalseb



11.bAssemblyblinesbachievedbproductivitybbutbatbthebexpensebofbstandardbofbliving.b
TruebFalseb



12.bTheboperationsbmanagerbhasbprimarybresponsibilitybforbmakingboperationsbsystembdesignb
decisions,bsuchbasbsystembcapacitybandblocationbofbfacilities.b
TruebFalseb



13.bThebwordb"technology"bisbusedbonlybtobreferbtob"informationbtechnology".b
TruebFalseb

14.b‘Valuebadded'bbybdefinitionbisbalwaysbabpositivebnumberbsinceb'added'bimpliesbincreases.b
TruebFalseb



15.bServiceboftenbrequiresbgreaterblaborbcontent,bwhereasbmanufacturingbisbmorebcapitalb
intensive.b
TruebFalseb



16.bMeasurementbofbproductivitybinbservicebisbmorebstraightforwardbthanbinbmanufacturingbsinceb
itbisbnotbnecessarybtobtakebintobaccountbthebcostbofbmaterials.b
TruebFalseb



17.bSpecial-purposebtechnologybisbabcommonbwaybofbofferingbincreasedbcustomizationbinb
manufacturingborbservicesbwithoutbtakingbonbadditionalblaborbcosts.b
TruebFalseb



18.bOnebconcernbinbthebdesignbofbproductionbsystemsbisbthebdegreebofbstandardization.b
TruebFalseb

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