Supervisor level 2- GPSTC UPDATED ACTUAL Questions and
CORRECT Answers
1. Counsel- Process by which employees are provided with the knowledge and skills needed
ing/coaching to develop into professiomal employees
2. Developmental Employee centered course of action that helps employees establish goals
counseling
3. Directive coun- Best used to correct uncomplicated problems
seling style Used when time is of the essence
Seldom a collaborative effort
4. Non directive Climate created in which an employee can grow and perform effectively.
style of counsel-
ing Employees are encouraged to seek out and accept responsibility as they develop
their professional skills.
Good two way interchange
5. Combined coun- Stresses that planning and decision making are the responsibility of the subordi-
seling style nate
6. The employee The agency's number one resource
7. Immediate su- Are the best person to see evidence of early problems in an employee
pervisors
8. Supervisors role Extends to work related details to intervention in a personal crisis.
in the counseling Often the first person to recognize employee problems.
process Can give employees the skills needed to develop.
Can give referrals as needed.
9. Early warning in- Sudden drop in performance
dicators Attendance record changes
Chronic lateness
, Change in attitude
Indicators associated with drug or alcohol abuse
10. Substance abuse Noticeable change of personality
signs Excessive nervousness
Accident prone
Poor performance
Frequent sick leave
Last minute day off requests
Disheveled appearance
Confrontational
Chronic lateness
Received many complaints
11. Formal counsel- Purpose is to deal with an identified problem
ing Not the same as periodic meetings
12. How to prepare Know the facts of the issue
for a counseling Review personnel files
session Be familiar with the employee's background
Be prepared for denial from the employee
Prepare questions in advance
Communicate a desire to assist with problem solving with the employee
13. Goal of discipline to produce desirable behavior
14. Characteristics of Progressive steps and complete documentation
a discipline sys- Focus on correcting problems, not punishment
tem Provides means for reinforcing good performance
Understood and supported by all
Must produce a measurable outcome
Provide a method for dealing with those who fail to meet standards.
2/9
CORRECT Answers
1. Counsel- Process by which employees are provided with the knowledge and skills needed
ing/coaching to develop into professiomal employees
2. Developmental Employee centered course of action that helps employees establish goals
counseling
3. Directive coun- Best used to correct uncomplicated problems
seling style Used when time is of the essence
Seldom a collaborative effort
4. Non directive Climate created in which an employee can grow and perform effectively.
style of counsel-
ing Employees are encouraged to seek out and accept responsibility as they develop
their professional skills.
Good two way interchange
5. Combined coun- Stresses that planning and decision making are the responsibility of the subordi-
seling style nate
6. The employee The agency's number one resource
7. Immediate su- Are the best person to see evidence of early problems in an employee
pervisors
8. Supervisors role Extends to work related details to intervention in a personal crisis.
in the counseling Often the first person to recognize employee problems.
process Can give employees the skills needed to develop.
Can give referrals as needed.
9. Early warning in- Sudden drop in performance
dicators Attendance record changes
Chronic lateness
, Change in attitude
Indicators associated with drug or alcohol abuse
10. Substance abuse Noticeable change of personality
signs Excessive nervousness
Accident prone
Poor performance
Frequent sick leave
Last minute day off requests
Disheveled appearance
Confrontational
Chronic lateness
Received many complaints
11. Formal counsel- Purpose is to deal with an identified problem
ing Not the same as periodic meetings
12. How to prepare Know the facts of the issue
for a counseling Review personnel files
session Be familiar with the employee's background
Be prepared for denial from the employee
Prepare questions in advance
Communicate a desire to assist with problem solving with the employee
13. Goal of discipline to produce desirable behavior
14. Characteristics of Progressive steps and complete documentation
a discipline sys- Focus on correcting problems, not punishment
tem Provides means for reinforcing good performance
Understood and supported by all
Must produce a measurable outcome
Provide a method for dealing with those who fail to meet standards.
2/9
