WITH VERIFIED ANSWERS GRADED A+ ASSURED
SUCCESS
Due to water migra on, most drapery and upholstery that are in contact with moisture will
develop _____________ stains/rings over me. - CORRECT ANSWERS Water
Remember that the water damage restora on is not complete un l all materials are returned
to a _____ - ______ condi on. - CORRECT ANSWERS Pre-damage or former state
What are the three categories/colors of water sanita on? - CORRECT ANSWERS Category 1, 2,
and 3
Carpet ___________ is always replaced in Category "2" & "3" losses if wet. - CORRECT
ANSWERS Pads
The absorp on process, in all hygroscopic materials, becomes more drama c above _______%
RH. - CORRECT ANSWERS 60%
As the humidity increases, hygroscopic materials take on more moisture i.e., water vapor, from
the air un l they reach _______________ with the environment. - CORRECT ANSWERS
Equilibrium
What are the four classes of water damage? - CORRECT ANSWERS 1, 2, 3, and 4
The Standard of Care for water damage restora on is _______________. - CORRECT ANSWERS
ANSI-S500
, What are the two types of secondary damage? - CORRECT ANSWERS Hygroscopic and Fungal/
Mold
Accurate wri9en _____________ must begin when the first contact is made with the company.
- CORRECT ANSWERS Records
The property owner, insured, or authorized agent, must sign a _________ _____________
before a restorer begins work. States who is financially responsible for payment of services. -
CORRECT ANSWERS Work Authoriza on
A requirement for an insurance ______________ (deposit) should be clearly explained over the
phone before you respond. - CORRECT ANSWERS Deduc ble
Restora on companies must provide a ____ hour phone response. - CORRECT ANSWERS 24
hour
Third party evalua ons of water losses may be considered when there are _________ health
issues; high _______ occupants in the structure; or when mold contamina on is present. -
CORRECT ANSWERS Public health issues and High Risk occupants
I.E.P. stands for: ____________ ________________ __________________. - CORRECT
ANSWERS Indoor Enviornmental Profesional
What is a tool, at our disposal, that illustrates what the damage was like upon arrival on the job
site? ____________________ - CORRECT ANSWERS Camera/photographs
As moisture evaporates from a surface, the temperature of that surface becomes
____________. - CORRECT ANSWERS Cooler