Solution Manual For Operations and Supply Chain Management, 16th Edition by F. Robert Jacobs and Richard Chase, Verified Chapters 1 - 22 Latest Version Update

OperationsQandQSupplyQChainQManagement

SOLUTION MANUAL
Operations and Supply Chain Management, 16th Edition
By F. Robert Jacobs and Richard Chase
Chapters 1 - 22 | CompleteQ




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, OperationsQandQSupplyQChainQManagement

• TABLE OF CONTENTS
Q Q


ChapterQ1:QIntroduction

ChapterQ2:QStrategy

ChapterQ3:QDesignQofQProductsQandQServices

ChapterQ4:QProjects

ChapterQ5:QStrategicQCapacityQManagement

ChapterQ6:QLearningQCurves

ChapterQ7:QManufacturingQProcesses

ChapterQ8:QFacilityQLayout

ChapterQ9:QServiceQProcesses

ChapterQ10:QWaitingQLineQAnalysisQandQSimulation

ChapterQ11:QProcessQDesignQandQAnalysis

ChapterQ12:QQualityQManagement

ChapterQ13:QStatisticalQQualityQControl

ChapterQ14:QLeanQSupplyQChains

ChapterQ15:QLogisticsQandQDistributionQManagement

ChapterQ16:QGlobalQSourcingQandQProcurement

ChapterQ17:QTheQInternetQofQThingsQandQERP

ChapterQ18:QForecasting

ChapterQ19:QSalesQandQOperationsQPlanning

ChapterQ20:QInventoryQManagement

ChapterQ21:QMaterialQRequirementsQPlanning
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, OperationsQandQSupplyQChainQManagement

ChapterQ22:QWorkcenterQScheduling




CHAPTERQ1

OPERATIONSQANDQSUPPLYQCHAINQMANAGEMENT

DiscussionQQuestions
1. UsingQExhibitQ1.3QasQaQmodel,QdescribeQtheQsource-make-deliver-
returnQrelationshipsQinQtheQfollowingQsystems:

a. AnQairline
Source:Q AircraftQmanufacturer,Qin-flightQfood,QrepairQparts,QcomputerQsystems
Make:QAircraftQandQflightQcrewQscheduling,QgroundQservicesQprovidedQatQ
airports,QaircraftQmaintenanceQandQrepair
Deliver:QOutboundQandQarrivingQpassengerQservice,QbaggageQ
handlingQReturn:QResolveQanyQpost-
serviceQissuesQsuchQasQlostQorQdamagedQluggage

b. AnQautomobileQmanufacturer
Source:Q SuppliersQofQcomponentsQandQrawQmaterials
Make:QManufacturingQofQvehiclesQandQcomponentsQorQsubassembliesQtoQ
beQsoldQasQspareQparts
Deliver:QDeliveryQtoQandQsalesQfromQdealerships,QdeliveryQofQspareQparts
QtoQtheQwholesaleQsystem
Return:Q WarrantyQandQrecallQrepairs,Qtrade-ins

c. AQhospital
Source:QMedicalQsupplies,QcleaningQservices,QdisposalQservices,QfoodQservic
es,QqualifiedQpersonnel
Make:Q InpatientQrooms,QoutpatientQclinics,QemergencyQroom,QoperatingQrooms
Deliver:QSchedulingQpatients,QprovidingQtreatment,QambulanceQservice,Qfam
ilyQcounselingQReturn:QBillingQerrors,QfollowQupQvisits

d. AnQinsuranceQcompany
Source:Q SuppliesQneededQforQtheQoffice,Qunderwriters,QlegalQauthorityQtoQoperate




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, OperationsQandQSupplyQChainQManagement



Make:QEstablishQpolicyQguidelinesQandQpricing,QfieldQagent/representativeQ
andQfacilityQnetwork,QdevelopQInternetQserviceQcapabilities,QestablishQprefe
rredQvehicleQrepairQserviceQnetwork
Deliver:QMeetQwithQandQadviseQclients,QwriteQpolicies,QprocessQ
andQpayQclaimsQReturn:Q refundQofQoverpayments


2. DefineQtheQserviceQpackageQofQyourQcollegeQorQuniversity.QWhatQisQitsQstrongest
Qelement?QWhatQisQitsQweakestQone?

TheQcategoriesQwithQexamplesQare:
SupportingQfacilityQ-
Qlocation,Qbuildings,Qlabs,QparkingQFacilitatingQgoods
Q–QclassQschedules,Qcomputers,Qbooks,Qchalk
ExplicitQservicesQ–
QclassesQwithQqualifiedQinstructors,QplacementQofficesQImpli
citQservicesQ–
QstatusQandQreputationQ(e.g.,QIvyQLeagueQschools)

AtQIndianaQUniversityQandQtheQUniversityQofQSouthernQCalifornia,QamongQtheir
QstrongestQelementsQareQtheirQbusinessQschoolsQandQtheirQOperationsQManag
ementQprogramsQ(ofQcourse).QBothQalsoQhaveQveryQdedicatedQalumniQnetworks
.QAQweakQelementQofQIndianaQUniversityQisQitsQweakQfootballQprogram;QforQU
SC,QweakQelementsQareQon-campusQparkingQandQhousing.

3. WhatQserviceQindustryQhasQimpressedQyouQtheQmostQwithQitsQinnovativeness?

OurQvoteQgoesQtoQcruiseQlinesQwhichQhaveQintroducedQsuchQonboardQinnovati
onsQasQwaveQmachinesQforQbellyQboardingQandQrockQclimbingQwalls,QasQwell
QasQallQsortsQofQotherQamenitiesQtoQkeepQcruisersQinvolved.Q TheQindustryQisQ
doingQrecordQbusinessQasQwell.

SomeQofQtheQstandoutQcompaniesQinQlessQinnovativeQindustriesQareQBankQofQA
mericaQ(hasQaQformalizedQresearchQprogramQtoQtryQoutQnewQcustomerQservices/
amenitiesQsuchQasQvideoQscreensQinQnextQtoQtellerQlines),QIntuitQ(e.g.,QputtingQQ
uickenQmoneyQmanagementQsoftwareQonline),QIkea,QJetBlueQAirlines,QandQProgres
siveQInsuranceQ(discussedQlaterQinQtheQbook).

4. WhatQisQproduct-serviceQbundlingQandQwhatQareQtheQbenefitsQtoQcustomers?

Product-serviceQbundlingQisQaddingQValue-
addedQservicesQtoQaQfirm’sQproductQofferingsQtoQcreateQmoreQvalueQforQtheQcu
stomer.QThisQprovidesQbenefitsQinQtwoQareas.QFirst,QthisQdifferentiatesQtheQorgan
izationQfromQtheQcompetition.QSecondly,QtheseQservicesQtieQcustomersQtoQtheQ
organizationQinQaQpositiveQway.QAlternatively,QbundlingQcanQalsoQinvolveQadding
QproductsQtoQaQservice,QforQexample,QaddingQtheQsaleQofQconvenienceQitemsQa
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