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1. SHARE The single most critical factor for an outstanding medical practice, patient
loyalty, can be achieved by embracing principles embodies in which of
the following acronyms?
2. All of the above Patient loyalty via adoption of the SHARE principles needs to be part of
the oflce culture adopted by which of the following groups?
3. Focusing on in- Which of the following would NOT be an appropriate management
dividual philosophy to achieve the goals of an outstanding medical practice?
achieve- ment
and per- sonal
satisfaction in
the office set-
ting
The first step I the flow of work in a modern medical oflce is...?
4. patient
registra- tion
5. established If a patient has been seen by a physician in the same practice and the
same
specialty within the past 3 years, or if a physician from the practice has
seen the patient previously in the hospital, the patient is termed...?
6. Voice recognition Which of the following technologies is used by some physicians to dicta
directly
technology 8. Claims clearing- house
7. International
Classification
of Diseases
(ICD)
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a laptop or other device ad
then to print out the report
generated by the
software to file in the
paper record?
resource containing codes
that describe the
conditions that required
the services and support
the medical necessity of
the procedures rendered
by the practice is called
...
ny claims are sent to payers
electronically in batches,
so once the practice
management system is
updated, the claims in an
queue waiting for
transmission to a(n)...?
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9. The biller Which of the following does NOT occur after the submission of a claim?
checks to see
if the pa- tient
is still eli-
gible under
that payer's
plan
10. RHIA, RHIT, RN In a mid-sized practice, the oflce or practice administrator ideally has a
college
degree, medical oflce supervisory experience, and which of the following
cre- dentials?
11. Superbill With regard to use of coders and billers, a practice should consider
using an RHIT, a certified coder, specialist, Physician - based (CCS-P) or a
certified professional coder (CPC) unless thay practice uses an...
12. medical The coder-biller can sometimes function as an auditor to investigate a case
necessi- ty where the physician maybe questioned as to the of a billed
procedure.
13. work under
the Generally, when a physician assistant (PA) or an advanced
supervision of registered nurse practitioner (ARNP) is employed by a practice
a physician these professionals...
who must be
immedi- ately
available
14. patient centric a receptionist with excellent people skills is often the first person to impre
the
patient that the practice is...
15. proactive An oflce or practice administrator who stays tuned to the external
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