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cmaa practice exam Questions and Answers
a new patient arrives at the reception desk while the medical
administration assistant is assisting another patient on the phone
with a scheduling question. which of the following actions should
the assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new
patient.
make eye contact and nod his head to acknowledge the patients
arrival
indicate nonverbally to the patient to take a seat in the waiting
area
give the new patient a registration form and point to the sections
that need completing
Ans: make eye contact and nod his head acknowledge the patients
arrival
A patient is allergic to eggs and therefore cannot receive influenza
immunizations. The assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction
Ans: contraindication
which of the following actions is a medical administration
assistant priority when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially
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Ans: review the appointment schedule
a patient should sign which of the following forms in order to
authorize payment directly to the provider from a third party
payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices
Ans: assignment of benefits
which of the following is an eligibility requirement for Medicaid?
over 65 years of age
low income
self-employed
veteran
Ans: low income
a patient calls to request that her immunization record be emailed
to her. which of the following actions should the medical
administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization
Ans: check the patients file for written authorization
Using the Bcc option when sending an email message does which
of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
© 2025 All rights reserved
, 3 | Page
protects the privacy of each recipients email address
Ans: protects the privacy of each recipients email address
a patient submits $15 each time he receives treatment. the
medical administrative assistant should recognize this amount is
applied to which of the following parts of the patients insurance
payments?
coinsurance
copayment
deductible
premium
Ans: copayment
a medical administrative assistant receives a call from a father
requesting to speak to a clinical staff about the correct dosage of
medication for his infant. which of the following information is
necessary for the assistant to obtain when taking a phone message
from this caller?
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call
Ans: time of the call
an established patient requests a routine physical examination
during the providers already scheduled week of vacation. which of
the following statements made by the medical administrative
assistant is appropriate?
i will check with the provider to see if she can make adjustments
to her schedule and let you know
im sorry but your provider is going to be out of the country that
week on vacation
© 2025 All rights reserved
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your provider is unavailable during that time but i have a couple of
times the following week that might work
your provider isnt available during that time so i will go ahead and
schedule you with another provider in our office
Ans: your provider isnt available during that time but i have a couple of
times the following week that might work
a medical administrative assistant observes another office worker
altering notes in a patients record to justify medical necessity so
that payment is made. what is this type of action considered?
negligence
fraud
auditing
unbundling
Ans: fraud
which of the following information should the medical
administrative assistant include on a claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery
Ans: NPI - national provider identification
insurance policies contain which of the following provisions to
avoid overlapping payments?
assignment of benefits
remittance advice
explanation of benefits
coordination of benefits
Ans: coordination of benefits
© 2025 All rights reserved
cmaa practice exam Questions and Answers
a new patient arrives at the reception desk while the medical
administration assistant is assisting another patient on the phone
with a scheduling question. which of the following actions should
the assistant take when greeting the patient?
place the scheduling patient on hold while checking in the new
patient.
make eye contact and nod his head to acknowledge the patients
arrival
indicate nonverbally to the patient to take a seat in the waiting
area
give the new patient a registration form and point to the sections
that need completing
Ans: make eye contact and nod his head acknowledge the patients
arrival
A patient is allergic to eggs and therefore cannot receive influenza
immunizations. The assistant should recognize this as what?
adverse reaction
precaution
contraindication
interaction
Ans: contraindication
which of the following actions is a medical administration
assistant priority when pulling daily charts?
place the charts in the appropriate examination rooms
review the appointment schedule
review the charts for accuracy
arrange the charts sequentially
© 2025 All rights reserved
, 2 | Page
Ans: review the appointment schedule
a patient should sign which of the following forms in order to
authorize payment directly to the provider from a third party
payer?
assignment of benefits
notice of privacy practices (NPP)
accept assignment
advance beneficiary notices
Ans: assignment of benefits
which of the following is an eligibility requirement for Medicaid?
over 65 years of age
low income
self-employed
veteran
Ans: low income
a patient calls to request that her immunization record be emailed
to her. which of the following actions should the medical
administrative assistant take first?
document the information transfer in the patients record
fax, rather than email the record
bill for processing fee
check the patients file for written authorization
Ans: check the patients file for written authorization
Using the Bcc option when sending an email message does which
of the following?
requires the recipient to send a confirmation of receipt
records a copy of the message on the senders hard drive
indicates the message has a high priority
© 2025 All rights reserved
, 3 | Page
protects the privacy of each recipients email address
Ans: protects the privacy of each recipients email address
a patient submits $15 each time he receives treatment. the
medical administrative assistant should recognize this amount is
applied to which of the following parts of the patients insurance
payments?
coinsurance
copayment
deductible
premium
Ans: copayment
a medical administrative assistant receives a call from a father
requesting to speak to a clinical staff about the correct dosage of
medication for his infant. which of the following information is
necessary for the assistant to obtain when taking a phone message
from this caller?
date of birth of the caller
name of the callers primary care provider
insurance id number
time of the call
Ans: time of the call
an established patient requests a routine physical examination
during the providers already scheduled week of vacation. which of
the following statements made by the medical administrative
assistant is appropriate?
i will check with the provider to see if she can make adjustments
to her schedule and let you know
im sorry but your provider is going to be out of the country that
week on vacation
© 2025 All rights reserved
, 4 | Page
your provider is unavailable during that time but i have a couple of
times the following week that might work
your provider isnt available during that time so i will go ahead and
schedule you with another provider in our office
Ans: your provider isnt available during that time but i have a couple of
times the following week that might work
a medical administrative assistant observes another office worker
altering notes in a patients record to justify medical necessity so
that payment is made. what is this type of action considered?
negligence
fraud
auditing
unbundling
Ans: fraud
which of the following information should the medical
administrative assistant include on a claim form?
OPIM -other potental infectious materials
OIG - office of inspector general
NPI - national provider identification
COD - collect on delivery
Ans: NPI - national provider identification
insurance policies contain which of the following provisions to
avoid overlapping payments?
assignment of benefits
remittance advice
explanation of benefits
coordination of benefits
Ans: coordination of benefits
© 2025 All rights reserved
