MNO2609
Assignment 4 Semester 2 2025
Unique Number:
Due Date: 22 September 2025
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process mapping tool
often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the whole
organisation to achieve objectives efficiently and provide quality products or services)
CSF – Critical Success Factor (key areas an organisation must perform well in to achieve its
mission and strategic goals)
Terms of use
By making use of this document you agree to:
Use this document as a guide for learning, comparison and reference purpose,
Terms of use
Not to duplicate, reproduce and/or misrepresent the contents of this document as your own work,
By making use of this document you agree to:
Use this document
Fully accept the consequences
solely as a guide forshould you plagiarise
learning, reference,or and
misuse this document.
comparison purposes,
Ensure originality of your own work, and fully accept the consequences should you plagiarise or misuse this document.
Comply with all relevant standards, guidelines, regulations, and legislation governing academic and written work.
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is" without any express or
implied representations or warranties. The author accepts no responsibility or liability for any actions taken based on the
information contained within this document. This document is intended solely for comparison, research, and reference purposes.
Reproduction, resale, or transmission of any part of this document, in any form or by any means, is strictly prohibited.
, +27 67 171 1739
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process
mapping tool often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the
whole organisation to achieve objectives efficiently and provide quality products or
services)
CSF – Critical Success Factor (key areas an organisation must perform well in to
achieve its mission and strategic goals)
KPI – Key Performance Indicator (a measurable value showing how effectively an
organisation achieves its objectives)
EFQM – European Foundation for Quality Management (an excellence model for
organisational assessment and improvement)
CMMI – Capability Maturity Model Integration (a process improvement framework
used to develop and refine processes)
BPR – Business Process Reengineering (a strategy for redesigning business
processes for dramatic performance improvements).
DMAIC – Define, Measure, Analyse, Improve, Control (a data-driven Six Sigma
methodology for process improvement).
SPC – Statistical Process Control (a method of quality control using statistical
methods to monitor and control processes
1.2.
:
Attribute Deming Crosby Juran
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is"
without any express or implied representations or warranties. The author accepts no responsibility or
liability for any actions taken based on the information contained within this document. This document is
intended solely for comparison, research, and reference purposes. Reproduction, resale, or transmission
of any part of this document, in any form or by any means, is strictly prohibited.
Assignment 4 Semester 2 2025
Unique Number:
Due Date: 22 September 2025
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process mapping tool
often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the whole
organisation to achieve objectives efficiently and provide quality products or services)
CSF – Critical Success Factor (key areas an organisation must perform well in to achieve its
mission and strategic goals)
Terms of use
By making use of this document you agree to:
Use this document as a guide for learning, comparison and reference purpose,
Terms of use
Not to duplicate, reproduce and/or misrepresent the contents of this document as your own work,
By making use of this document you agree to:
Use this document
Fully accept the consequences
solely as a guide forshould you plagiarise
learning, reference,or and
misuse this document.
comparison purposes,
Ensure originality of your own work, and fully accept the consequences should you plagiarise or misuse this document.
Comply with all relevant standards, guidelines, regulations, and legislation governing academic and written work.
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is" without any express or
implied representations or warranties. The author accepts no responsibility or liability for any actions taken based on the
information contained within this document. This document is intended solely for comparison, research, and reference purposes.
Reproduction, resale, or transmission of any part of this document, in any form or by any means, is strictly prohibited.
, +27 67 171 1739
QUESTION 1
SIPOC – Suppliers, Inputs, Process, Outputs, Customers (a high-level process
mapping tool often used in Six Sigma and quality management).
TQM – Total Quality Management (a set of systematic activities carried out by the
whole organisation to achieve objectives efficiently and provide quality products or
services)
CSF – Critical Success Factor (key areas an organisation must perform well in to
achieve its mission and strategic goals)
KPI – Key Performance Indicator (a measurable value showing how effectively an
organisation achieves its objectives)
EFQM – European Foundation for Quality Management (an excellence model for
organisational assessment and improvement)
CMMI – Capability Maturity Model Integration (a process improvement framework
used to develop and refine processes)
BPR – Business Process Reengineering (a strategy for redesigning business
processes for dramatic performance improvements).
DMAIC – Define, Measure, Analyse, Improve, Control (a data-driven Six Sigma
methodology for process improvement).
SPC – Statistical Process Control (a method of quality control using statistical
methods to monitor and control processes
1.2.
:
Attribute Deming Crosby Juran
Disclaimer
Great care has been taken in the preparation of this document; however, the contents are provided "as is"
without any express or implied representations or warranties. The author accepts no responsibility or
liability for any actions taken based on the information contained within this document. This document is
intended solely for comparison, research, and reference purposes. Reproduction, resale, or transmission
of any part of this document, in any form or by any means, is strictly prohibited.
