UNITED AIRLINES EXAM QUESTIONS
AND ANSWERS
, Tell us about a difficult customer service experience? and how you handled it. -
ANSWERSI used to work in food service a few years ago and we had a customer that
came in that was under the influence of alcohol and was causing a scene inside our
restaurant. I quickly contacted my manager for the safety of the customers and staff and
authorities were called to handle the rest of the situation.
How do you plan to balance work and life? - ANSWERSI plan to work as much as I can
and when I am off duty is when I will work on my personal life duties.
Do you feel your recent jobs helped in preparing you for this position? - ANSWERSI do
believe my recent jobs have helped me prepare for this position. I used to work in food
service as a waitress, hostess, and busser providing the best customer service assisting
people with whatever they needed. I currently work as a receptionist and staff member
for an accounting business where I am the first person clients see when they walk in our
doors. I am the first person to answer questions for customers regarding their taxes or
other personal needs.
What is one thing you would change about yourself and why? - ANSWERSI would say I
wish I could change my self doubt. Sometimes that gets the best of me and allowing
myself to get to places I need to be.
Explain a time when you had to motivate a co-worker or colleague? - ANSWERSI work
for an accounting business and my coworker was very stressed out during tax season
and was visibly upset. She was the one who had originally trained me for my position
and I sat with her and gave her words of encouragement and offered to help her with
anything she needed just to take some pressure off.
Tell us about a time when you experienced a rude customer? - ANSWERSOne time
during tax season we had a client call wanting to make an appointment the next day to
get their taxes done but we had already booked out the following day and the earliest
appointment we had was the following week. They were very upset with the time frame
of when we could get their taxes done. I was very understanding with the customer and
apologized to them about the time frame but explained to them that this was our busiest
time of year and that was the best that we could offer.
Name a time you received great customer service? - ANSWERSThere was a time I
went to the grocery store and left my keys at the checkout stand and one of the workers
flagged me down in the parking lot to give me my keys back.
Tell me about yourself. - ANSWERSI am 24 years old and I recently graduated from the
University of Nevada, Reno. I have always loved helping people out and have attained
jobs in customer service and have participated in several volunteer opportunities
AND ANSWERS
, Tell us about a difficult customer service experience? and how you handled it. -
ANSWERSI used to work in food service a few years ago and we had a customer that
came in that was under the influence of alcohol and was causing a scene inside our
restaurant. I quickly contacted my manager for the safety of the customers and staff and
authorities were called to handle the rest of the situation.
How do you plan to balance work and life? - ANSWERSI plan to work as much as I can
and when I am off duty is when I will work on my personal life duties.
Do you feel your recent jobs helped in preparing you for this position? - ANSWERSI do
believe my recent jobs have helped me prepare for this position. I used to work in food
service as a waitress, hostess, and busser providing the best customer service assisting
people with whatever they needed. I currently work as a receptionist and staff member
for an accounting business where I am the first person clients see when they walk in our
doors. I am the first person to answer questions for customers regarding their taxes or
other personal needs.
What is one thing you would change about yourself and why? - ANSWERSI would say I
wish I could change my self doubt. Sometimes that gets the best of me and allowing
myself to get to places I need to be.
Explain a time when you had to motivate a co-worker or colleague? - ANSWERSI work
for an accounting business and my coworker was very stressed out during tax season
and was visibly upset. She was the one who had originally trained me for my position
and I sat with her and gave her words of encouragement and offered to help her with
anything she needed just to take some pressure off.
Tell us about a time when you experienced a rude customer? - ANSWERSOne time
during tax season we had a client call wanting to make an appointment the next day to
get their taxes done but we had already booked out the following day and the earliest
appointment we had was the following week. They were very upset with the time frame
of when we could get their taxes done. I was very understanding with the customer and
apologized to them about the time frame but explained to them that this was our busiest
time of year and that was the best that we could offer.
Name a time you received great customer service? - ANSWERSThere was a time I
went to the grocery store and left my keys at the checkout stand and one of the workers
flagged me down in the parking lot to give me my keys back.
Tell me about yourself. - ANSWERSI am 24 years old and I recently graduated from the
University of Nevada, Reno. I have always loved helping people out and have attained
jobs in customer service and have participated in several volunteer opportunities
