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ualYareYincludedY(ChY1YtoY14)
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ChapterY1:YUnderstandingYandYManagingYToday’sYBusinessYEnterprise
ChapterYSummary
InYthisYchapter,YweYhaveYdescribedYtheYnatureYofYbusinessYandYdiscussedYtheYwaysY
inYwhichYbusinessesYstriveYtoYmaintainYtheirYviabilityYandYrelevancyYthroughYinteracti
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alYendeavour,YguidedYbyYemployeeYinteractionYandYsupportedYbyYorganizationalYefficie
ncyYandYstructure.YThisYprocessYresultsYinYtheYdevelopmentYofYaYbusinessYsystemYa
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dsYandYservicesYtoYtheYmarketplace.YUtilizingYproductiveYresourcesYatYtheirYdisposalY
(assets,Ylabour,Ycapital,YandYmanagerialYacumen),YbusinessesYseekYtoYcreateYdemand,Y
generateYrevenue,YandYdriveYaYprofitYfromYtheYsaleYofYsuchYgoodsYandYservices,Yth
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termYprofitabilityYandYgrowth.YWhileYstrivingYforYprofitability,YbusinessesYareYbeingYi
ncreasinglyYchallengedYbyYcustomers,YandYtheYmarketplaceYatYlarge,YtoYbeYgoodYcorp
orateYcitizens,YacknowledgingYtheirYresponsibilityYtoYactYinYaYsociallyYacceptableYman
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andYenvironmentalYinitiatives.
ToYhelpYyouYtoYunderstandYwhyYsomeYcompaniesYareYmoreYsuccessfulYthanYothers,Y
thisYchapter’sYfocusYemphasizesY(atYaYmacroYlevel)YtheYimportanceYofYpositioning,Ya
ndYdevelopingYandYcommunicatingYaYvalueYpropositionYtoYtheYcustomerYgroupYthatYa
YbusinessYisYtryingYtoYattract,YinYaYmannerYthatYdifferentiatesYtheYbusiness’sYproduct
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Ysuccessful,YbusinessesYnotYonlyYhaveYtoYproperlyYdevelopYaYplanYforYservingYtheY
marketplace,YbutYalsoYmustYbeYeffectiveYinYtheYimplementationYofYthisYplan.
LearningYObjectives
ThisYchapterYisYdesignedYtoYprovideYstudentsYwith:
1. AYmacro-levelYunderstandingYofYwhatYbusinessYis
1-1
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2. AnYoverviewYofYtheYmajorYcomponentsYofYaYbusinessYmodelYandYhowYtheirYsucces
sful
1-2
, INSTRUCTOR’SYMANUA
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developmentYandYexecutionYdeterminesYbusinessYperformance
3. AnYawarenessYofYtheYoverarchingYroleYofYtheYbusinessYownerYorY“C-
suite”YmanagementYteam
4. AnYunderstandingYofYhowYbusinessesYplan
5. ExposureYtoYtheYconceptYofYvisionaryYleadership
6. ViaYaYManagementYReflection,YanYoverviewYofYtheYrelationshipYbetweenYbusin
essYstrategyYandYbusinessYmodelYdevelopment,YandYtheYimportanceYofYsuccessf
ullyYexecutingYbothYforYaYbusinessYtoYachieveYitsYidentifiedYobjectives
AdvancedYTopicsYtoYEnhanceYLearningY–YApplicableYSupportingYAppendices
TheYfollowingYadditionalYappendicesYcanYbeYaddedYtoYtheYdeliveryYofYthisYchapter’
sYmaterialsYforYinstructorsYinterestedYinYofferingYanYadvanceYunderstandingYofYaYpar
ticularYsubjectYmatter.
AppendixYAY–YAnalyzingYBusinessYSituationsY(SCQAYMethod)
AppendixYBY–YTheYBusinessYModelYandYProfitability
ManagementYReflectionY–YTheYBusinessYDecision-MakingYLandscape
BeingYinYbusinessYgoesYbeyondYsimplyYdevelopingYyourYvalueYpropositionYandYunde
rstandingYitsYassetYbaseYandYcostYstructure.YItYisYaboutYbeingYableYtoYunderstandYt
heYmacroYenvironmentYaroundYyou;YtheYresources,Ycapability,YandYcapacityYthatYyou
Ypossess;YandYtheYabilityYtoYcommunicateYtoYtheYmarketplaceYtheYuniquenessYandYi
mportanceYofYtheYproducts/servicesYyouYoffer.YAtYitsYcoreYbase,YdevelopingYandYma
nagingYaYbusinessYrequiresYitsYowners/managersYto:
createYaYvisionYofYtheYopportunityYinYtheYmarketplace
confirmYthatYtheYmarketYsizeYofYcustomersYisYlargeYenoughYthat,YonceYcom
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dYsustainYthisYprofitabilityYforYtheYanticipatedYplanningYcycleYandYbeyond
confirmYthatYaYpositionYwithinYtheYmarketYisYfeasible,YwhichYwillYenableYt
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confirmYthatYtheYmarketYsituationYwillYstayYconstantYlongYenoughYforYtheYb
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heYresourceYbaseYandYtheYcapabilityYtoYexecuteYtheYstrategy
executeYtheYstrategyYinYanYefficientYandYeffectiveYmanner,YachievingYtheY
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AsYthisYprocessYdemonstratesY(seeYFigureY1.12),YbeingYinYbusinessYisYreallyYaYques
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egyYisYtheYdevelopmentYofYplansYandYdecisionsYthatYwillYguideYtheYdirectionYofYthe
YfirmYandYdetermineYitsYlong-
termYperformance.YStrategyYfocusesYonYtheYvisionYofYtheYfirmYandYtheYopportunityY
itYbelievesYexistsYinYtheYmarketplace.YItYalsoYchecksYthatYtheYlifeYexpectancyYofYthe
YproductYorYserviceYisYlongYenoughYtoYensureYthatYtheYinitialYinvestmentYcanYbeYr
1-3