NCCER Module 44104 Exam Issues
and Resolutions4
Which of the following is generally considered a universal truth of negotiation?
a) Negotiation only happens once
b) Some issues are non-negotiable
c) Some information should be withheld
d) The process is predictable - ANSWERS -d) The process is predictable
Which of the following methods of dispute resolution may include the possibility of appeal?
a) Mediation
b) Litigation
c) Mini-trial
d) Arbitration - ANSWERS -b) Litigation
A negotiating technique that is effective when talking with high-level management is _____.
a) crazy bucks
b) feel, felt, found
c) I am in control
d) dumb is smart - ANSWERS -d) dumb is smart
The element that is essential to negotiating success so that both parties feel they were treated
justly is _____.
a) domination
b) goal-orientation
and Resolutions4
Which of the following is generally considered a universal truth of negotiation?
a) Negotiation only happens once
b) Some issues are non-negotiable
c) Some information should be withheld
d) The process is predictable - ANSWERS -d) The process is predictable
Which of the following methods of dispute resolution may include the possibility of appeal?
a) Mediation
b) Litigation
c) Mini-trial
d) Arbitration - ANSWERS -b) Litigation
A negotiating technique that is effective when talking with high-level management is _____.
a) crazy bucks
b) feel, felt, found
c) I am in control
d) dumb is smart - ANSWERS -d) dumb is smart
The element that is essential to negotiating success so that both parties feel they were treated
justly is _____.
a) domination
b) goal-orientation
