QUESTIONS AND CORRECT
ANSWERS GRADED A+
Which environmental factors should the nurse control when interviewing a client?
Select All That Apply.
1. Noise
2. Odors
3. Presence of family
4. Comfortable temperature
5. Open environment
Ans: 1, 2 4
Nurse should: interview in quiet area, free of odors and be sure the client is not
too hot or cold.
,Quiz Which techniques are barriers to communication with clients? Select All That
Apply.
1. Allowing silence
2. Expressing approval
3. Providing false hope
4. Asking "why" questions
5. Interpreting body language
Ans: 2. Expressing approval - nurse should allow the client to make the decision
that works best for the client
3. Providing false hope
4. Asking "why" questions - may make client defensive
Quiz Which phase of the nurse-client relationship allows the client to express
thoughts and feelings to the nurse?
a. Preorientation phase
b. Orientation phase
c. Working phase
d. Termination phase
Ans: c. Working phase
,Quiz A nurse is learning about various communication concepts and techniques.
Which statement by the nurse is correct about intrapersonal communication?
a. An internal dialogue is known as self-talk
b. Communication involves two or more people to accomplish a goal
c. Communication involves more than two people who exchange ideas at the
same time
d. A unique form of group communication is when the speaker interacts with
others to varying degrees
Ans: a. An internal dialogue is known as self-talk
Quiz c is a standardized communication tool utilized between nurses and other
health-care providers when there is a change in a client's condition. Which
statement presents the background information?
a. "This is Kate and I am taking care of Mrs. Smith who is on Wesson 424A. Mrs.
Smith is experiencing shortness of breath."
b. "Mrs. Smith has a respiratory rate of 36 breaths per minute, her oxygen
saturation is 91% on room air, and she has crackles in the left lower lung."
c. "I think Mrs. Smith may be going into heart failure."
d. "I think Mrs. Smith needs oxygen via cannula, a chest x-ray, and Lasix STAT."
Ans: b. "Mrs. Smith has a respiratory rate of 36 breaths per minute, her oxygen
saturation is 91% on room air, and she has crackles in the left lower lung."
, Quiz The nurse educator is preparing a class for new graduate nurses about
barriers to therapeutic communication. What do the barriers include? Select all
that apply.
1. Asking too many questions
2. Asking "why"
3. Changing the subject inappropriately
4. Offering advice
5. Providing realistic reassurance
6. Providing false reassurance
Ans: 1. Asking too many questions
2. Asking "why"
3. Changing the subject inappropriately
4. Offering advice
6. Providing false reassurance
Quiz SBARQ
Ans: Situation, Background, Assessment, Recommendation, Question
Quiz When planning an interview with a patient who has DM, the nurse would
choose this tool to help find out the patient's perspective on this illness?