EXCELCENTRE LEARNING INSTITUTE 0846244729
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
Table of Contents
QUESTION 1 .......................................................................................................................... 5
1.1 Yolandi is an HR officer at a large manufacturing company in South Africa. She works closely
with senior management to ensure that the company’s human resource needs are aligned with
its long-term business goals. As part of her role, she conducts regular assessments to identify
current workforce capabilities and anticipate future staffing requirements. Yolandi ensures that
the organisation is neither overstaffed nor understaffed by making sure the right people with the
right skills are in the right roles at the right time. This process helps link the company’s human
resource management efforts with its overall strategic plan. (2) ............................................... 5
1.2 Alenda, an HR intern at BigBucks Bank, has been assigned to assist the HR department with
reviewing and updating job roles within the customer service division. Her responsibilities
include analysing how work is structured, determining the specific tasks that employees are
expected to perform, how many different tasks each job should include, and how much
independence employees have in making decisions about their work. She also considers how to
make roles more engaging by balancing task variety, responsibility, and challenge. Her goal is to
ensure that employees are both productive and satisfied with their work. (2) ............................ 7
1.3 Soloman, the HR manager at “Say-Again” Communications, is preparing for a group of new
employees who will be joining the company on 1 October 2025. As part of this process, he is
compiling a comprehensive employee handbook. The handbook outlines the company’s
policies, procedures, workplace culture, and performance expectations. Solomon is also
planning a get together to help the new hires understand their roles, meet their colleagues, and
familiarise themselves with the company’s values and structure. His aim is to ensure that new
employees feel welcomed, confident, and prepared to contribute effectively from day one. (2) . 9
1.4 Sadika, a team leader in the customer care department of a national service provider,
regularly meets with her team members to review their progress, assess how well they are
meeting their work responsibilities, and identify any challenges they may be facing. She takes
note of how effectively each person is handling their tasks and provides feedback during
individual discussions. She also uses these sessions to guide employees on areas where they
can improve or develop further. (2) ........................................................................................ 11
1.5 Mpho, an HR officer at a large manufacturing company, has been tasked with enhancing
employee capabilities to support the company’s shift towards more automated production
processes. She works with department managers to identify areas where skills gaps exist, then
collaborates with external providers and internal specialists to create targeted interventions. 13
These include designing structured programmes, facilitating learning opportunities, and
assessing the impact of these interventions on operational efficiency and employee growth. (2)
........................................................................................................................................... 13
QUESTION 2 ........................................................................................................................ 15
2.1 Comment on Nomsa’s statement: ’’Kabelo’s in for a big surprise. If he wants to take on a
leadership role, he can’t expect HR to do everything. Line managers have to handle a lot of the
people-related matters themselves.” Do you agree with her or not? Substantiate your answer
with a motivation. (2) ............................................................................................................ 15
2.2 A few weeks into the acting role, Kabelo is asked by the COO to write a report on how the
company can better support line managers. The report will include HR-related responsibilities
that line managers typically take on, as well as challenges they face. Kabelo drafts the report
and consults Reggie for help. Together, they phone you for advice. ......................................... 17
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 0846244729
You suggest that they include the following key areas: ........................................................... 17
Policies and procedures ....................................................................................................... 17
Training on conducting performance appraisals .................................................................... 17
Communication ................................................................................................................... 17
Labour relations................................................................................................................... 17
Help Kabelo complete a report. Your answer should be in report format and from a line
manager’s perspective, explaining what is expected in each area and how the HR department
can support them.(18) .......................................................................................................... 17
QUESTION 3 South African organisations must be competitive yet also address a range of HR
issues or challenges. Summarise the most critical challenges facing HR professionals today. (5)
........................................................................................................................................... 20
QUESTION 4 ........................................................................................................................ 22
4.1 Which non-traditional recruitment strategies could SkyVista Airways consider using?
Substantiate your answer. (4)................................................................................................ 22
4.2 Advise SkyVista Airways on the sources available in the labour market it could consider. (2)
........................................................................................................................................... 24
4.3 Analyse the content of the advertisement on the basis of South African labour legislation. (4)
........................................................................................................................................... 25
4.4 Do you think there are any problems about the content of the advertisement? Provide
reasons for your answer. (2) .................................................................................................. 26
4.5 Should SkyVista Airways continue relying solely on newspaper advertisements for recruiting
flight attendants, or should they consider alternative external recruitment methods? Explain
your recommendation. (3) .................................................................................................... 27
References .......................................................................................................................... 29
Education is the most powerful weapon which you can use to change the world
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of
specialty.CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN
THIS DOCUMENT IN WRITING THEIR ASSIGNMENT
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE LEARNING INSTITUTE 0846244729
Table of Contents
QUESTION 1 .......................................................................................................................... 5
1.1 Yolandi is an HR officer at a large manufacturing company in South Africa. She works closely
with senior management to ensure that the company’s human resource needs are aligned with
its long-term business goals. As part of her role, she conducts regular assessments to identify
current workforce capabilities and anticipate future staffing requirements. Yolandi ensures that
the organisation is neither overstaffed nor understaffed by making sure the right people with the
right skills are in the right roles at the right time. This process helps link the company’s human
resource management efforts with its overall strategic plan. (2) ............................................... 5
1.2 Alenda, an HR intern at BigBucks Bank, has been assigned to assist the HR department with
reviewing and updating job roles within the customer service division. Her responsibilities
include analysing how work is structured, determining the specific tasks that employees are
expected to perform, how many different tasks each job should include, and how much
independence employees have in making decisions about their work. She also considers how to
make roles more engaging by balancing task variety, responsibility, and challenge. Her goal is to
ensure that employees are both productive and satisfied with their work. (2) ............................ 7
1.3 Soloman, the HR manager at “Say-Again” Communications, is preparing for a group of new
employees who will be joining the company on 1 October 2025. As part of this process, he is
compiling a comprehensive employee handbook. The handbook outlines the company’s
policies, procedures, workplace culture, and performance expectations. Solomon is also
planning a get together to help the new hires understand their roles, meet their colleagues, and
familiarise themselves with the company’s values and structure. His aim is to ensure that new
employees feel welcomed, confident, and prepared to contribute effectively from day one. (2) . 9
1.4 Sadika, a team leader in the customer care department of a national service provider,
regularly meets with her team members to review their progress, assess how well they are
meeting their work responsibilities, and identify any challenges they may be facing. She takes
note of how effectively each person is handling their tasks and provides feedback during
individual discussions. She also uses these sessions to guide employees on areas where they
can improve or develop further. (2) ........................................................................................ 11
1.5 Mpho, an HR officer at a large manufacturing company, has been tasked with enhancing
employee capabilities to support the company’s shift towards more automated production
processes. She works with department managers to identify areas where skills gaps exist, then
collaborates with external providers and internal specialists to create targeted interventions. 13
These include designing structured programmes, facilitating learning opportunities, and
assessing the impact of these interventions on operational efficiency and employee growth. (2)
........................................................................................................................................... 13
QUESTION 2 ........................................................................................................................ 15
2.1 Comment on Nomsa’s statement: ’’Kabelo’s in for a big surprise. If he wants to take on a
leadership role, he can’t expect HR to do everything. Line managers have to handle a lot of the
people-related matters themselves.” Do you agree with her or not? Substantiate your answer
with a motivation. (2) ............................................................................................................ 15
2.2 A few weeks into the acting role, Kabelo is asked by the COO to write a report on how the
company can better support line managers. The report will include HR-related responsibilities
that line managers typically take on, as well as challenges they face. Kabelo drafts the report
and consults Reggie for help. Together, they phone you for advice. ......................................... 17
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 0846244729
You suggest that they include the following key areas: ........................................................... 17
Policies and procedures ....................................................................................................... 17
Training on conducting performance appraisals .................................................................... 17
Communication ................................................................................................................... 17
Labour relations................................................................................................................... 17
Help Kabelo complete a report. Your answer should be in report format and from a line
manager’s perspective, explaining what is expected in each area and how the HR department
can support them.(18) .......................................................................................................... 17
QUESTION 3 South African organisations must be competitive yet also address a range of HR
issues or challenges. Summarise the most critical challenges facing HR professionals today. (5)
........................................................................................................................................... 20
QUESTION 4 ........................................................................................................................ 22
4.1 Which non-traditional recruitment strategies could SkyVista Airways consider using?
Substantiate your answer. (4)................................................................................................ 22
4.2 Advise SkyVista Airways on the sources available in the labour market it could consider. (2)
........................................................................................................................................... 24
4.3 Analyse the content of the advertisement on the basis of South African labour legislation. (4)
........................................................................................................................................... 25
4.4 Do you think there are any problems about the content of the advertisement? Provide
reasons for your answer. (2) .................................................................................................. 26
4.5 Should SkyVista Airways continue relying solely on newspaper advertisements for recruiting
flight attendants, or should they consider alternative external recruitment methods? Explain
your recommendation. (3) .................................................................................................... 27
References .......................................................................................................................... 29
Education is the most powerful weapon which you can use to change the world
