www.stuvia.com
CCMC CCM Exam with complete
solutions latest version
Interpersonal communication - CORRECT ANSWER-Process of exchanging ideas,
thoughts, and feelings
Sender
Message
Receiver
Context - CORRECT ANSWER-What are the four components to communication?
Group Dynamics - CORRECT ANSWER-The way members of a group related to
each other and the way the group members relate to others outside of the group;
(has components of roles, norms, and conformity)
1) Express empathy - see things as they see them
2) Support self-efficacy - focus on successes
3) Roll with resistance - avoid confrontation
4) Recognize discrepancy - help them see difference between where they are and
want to be - CORRECT ANSWER-What are the principles for motivational
interviewing?
1) Open ended questions - explore reasons/strategies for change
2) Affirmations - build rapport; help client see self in positive way
3) Reflection - resolve conflicting feelings (focus on positive/negative aspects of
change/no change)
4) Summaries - review important discussion points - CORRECT ANSWER-What is
the basic approach to motivational interviewing?
Secondary prevention (meaning client already suffers from chronic disease) with
goal of lessening impact of the disease. - CORRECT ANSWER-What is the goal of
health coaching/counseling?
Evidence Based Practice - CORRECT ANSWER-The role of a health coach is to
support, encourage, and empower clients to achieve their goals using
____________________?
, www.stuvia.com
Client Engagement - CORRECT ANSWER-The exchange of information between
client and provider, as well as the client taking an active role in care decisions.
(Client is taking action)
Client activation - CORRECT ANSWER-The knowledge, skills, ability, willingness,
and confidence a person has that allows them to become actively engaged in
managing own health.
Patient Activation Measure (PAM) - CORRECT ANSWER-The _______________
was developed by Judith Hubbard of the University of Oregon to measure a
client's activation level.
Meeting clients where they are
Personalizing care
Educating
Empowering
Increasing confidence
Breaking down actions into small, manageable steps - CORRECT ANSWER-
Higher PAM scores lead to clients that are better able to engage in their health.
What are ways to increase client activation?
1. Pre-contemplation - no intention to take action
2. Contemplation - considering change within 6 months
3. Preparation - actively plans change within next month
4. Action - made change and sustained it for less than 6 months
5. Maintenance - change has been sustained for more than 6 months - CORRECT
ANSWER-What are the 5 stages of change?
Empowers - CORRECT ANSWER-The CM __________ the client, by supporting
and educating them so they can understand and access quality, efficient
healthcare.
Empowered Client - CORRECT ANSWER-The ____________________ is able to
manage care and practice self-advocacy, increasing adherence to the plan of
care.
Self management support - CORRECT ANSWER-The care and encouragement
provided to clients with chronic conditions to help them manage their health on a
daily basis, make informed decisions about care, direct their care, and engage in
healthy behaviors.
Health Literacy - CORRECT ANSWER-The ability to obtain, communicate,
process, and understand basic health information
Rapid Estimate of Adult Literacy in Medicine (REALM) - CORRECT ANSWER-
Assesses the ability of adults to read common medical words and lay terms for
illnesses and body parts. (focuses on pronunciation rather than if they
understand the meaning)
CCMC CCM Exam with complete
solutions latest version
Interpersonal communication - CORRECT ANSWER-Process of exchanging ideas,
thoughts, and feelings
Sender
Message
Receiver
Context - CORRECT ANSWER-What are the four components to communication?
Group Dynamics - CORRECT ANSWER-The way members of a group related to
each other and the way the group members relate to others outside of the group;
(has components of roles, norms, and conformity)
1) Express empathy - see things as they see them
2) Support self-efficacy - focus on successes
3) Roll with resistance - avoid confrontation
4) Recognize discrepancy - help them see difference between where they are and
want to be - CORRECT ANSWER-What are the principles for motivational
interviewing?
1) Open ended questions - explore reasons/strategies for change
2) Affirmations - build rapport; help client see self in positive way
3) Reflection - resolve conflicting feelings (focus on positive/negative aspects of
change/no change)
4) Summaries - review important discussion points - CORRECT ANSWER-What is
the basic approach to motivational interviewing?
Secondary prevention (meaning client already suffers from chronic disease) with
goal of lessening impact of the disease. - CORRECT ANSWER-What is the goal of
health coaching/counseling?
Evidence Based Practice - CORRECT ANSWER-The role of a health coach is to
support, encourage, and empower clients to achieve their goals using
____________________?
, www.stuvia.com
Client Engagement - CORRECT ANSWER-The exchange of information between
client and provider, as well as the client taking an active role in care decisions.
(Client is taking action)
Client activation - CORRECT ANSWER-The knowledge, skills, ability, willingness,
and confidence a person has that allows them to become actively engaged in
managing own health.
Patient Activation Measure (PAM) - CORRECT ANSWER-The _______________
was developed by Judith Hubbard of the University of Oregon to measure a
client's activation level.
Meeting clients where they are
Personalizing care
Educating
Empowering
Increasing confidence
Breaking down actions into small, manageable steps - CORRECT ANSWER-
Higher PAM scores lead to clients that are better able to engage in their health.
What are ways to increase client activation?
1. Pre-contemplation - no intention to take action
2. Contemplation - considering change within 6 months
3. Preparation - actively plans change within next month
4. Action - made change and sustained it for less than 6 months
5. Maintenance - change has been sustained for more than 6 months - CORRECT
ANSWER-What are the 5 stages of change?
Empowers - CORRECT ANSWER-The CM __________ the client, by supporting
and educating them so they can understand and access quality, efficient
healthcare.
Empowered Client - CORRECT ANSWER-The ____________________ is able to
manage care and practice self-advocacy, increasing adherence to the plan of
care.
Self management support - CORRECT ANSWER-The care and encouragement
provided to clients with chronic conditions to help them manage their health on a
daily basis, make informed decisions about care, direct their care, and engage in
healthy behaviors.
Health Literacy - CORRECT ANSWER-The ability to obtain, communicate,
process, and understand basic health information
Rapid Estimate of Adult Literacy in Medicine (REALM) - CORRECT ANSWER-
Assesses the ability of adults to read common medical words and lay terms for
illnesses and body parts. (focuses on pronunciation rather than if they
understand the meaning)
