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Competitive Priorities - Cost - Material costs, production costs (machine
and labor), Packaging, transportation, storage costs, Quality costs- (returns,
warranties, repairs, rework, errors, time), Customer service costs, other
organization costs (marketing, finance, technology, waste disposal, rent,
insurance, legal, human resources).
Quality- Design quality (Toyota), Material & Production quality, Quality level
delivered, Consistent quality (McDonalds), Service quality (IPad).
Speed/Time- Delivery time, On-time delivery
Flexibility- Product or Customization Flexibility, Volume flexibility, Mass
Customization (Both Customization and Volume) For example Oreganos vs. Little
Caesars.
Others: Design Flexibility, Materials/parts flexibility, facility flexibility,
Tools/Machinery Flexibility, employee flexibility, Service flexibility.
Red Robins vs. Mcdonalds
Productivity and Value - Productivity- Organizational Perspective, What did
I make (Outputs)/What was the cost (Inputs)
,Value- Customer perspective, What do I get? (Quantity, quality, size..)/what is the
price? (Money, waiting time, warranty...)
Ex: Two cans of corns, price might not be the deciding factor.
Supply Chain - Supply Chain Management is the Efficient Integration of
suppliers, transporters, manufacturers, warehouses, retailers, and all other
parties associated with the delivery of the final product.
Operations Management - Design, operation, and improvement of the
productions systems the efficiently transform INPUTS into Finished Goods &
Services, maximizing productivity.
Examples of duties:
Process management, plant management, capacity planning, scheduling
jobs/people, waiting line management, process improvement projects.
Logistics - Is the COORDINATED Planning and Execution of the following:
Preparation of Packaged Product
Movement Itinerary (Transport)
Storage Itinerary (Warehousing)
Product distribution throughout the Supply Chain
Examples of duties:
Distribution/Warehousing Infrastructure Mgmt.
Packaging, containerization, transportation, Management and communication
,Procurement - The process of obtaining services, supplies, and equipment
in conformance with corporate regulations.
Examples of duties:
Supplier selection
Purchasing regulations
Managing supplier relationships - Motivation, Development
Materials/Inventory Management
Upstream - In supply chain, the direction that points toward the suppliers.
Is to the left.
Explained: In a company an executive that works in upstream supply chain
management might be responsible for: ensuring that empty boxes at the retail
level are returned to the distributor for reuse, developing relationships with a
company's first tear suppliers in order to better communicate the needs of the
present and the future.
Downstream - In a supply chain, the direction that points toward the end
customer. The downstream direction is to the right.
In a company an executive that works in downstream supply chain management
finds ways to get goods and services closer to the customer in an effective and
efficient manner.
, Reverse Logistics - The management of products that flow backward in the
supply chain, away from the consumer and back in the direction of
manufacturers. (The management of materials moving upstream in the supply
chain)
1st and 2nd tier suppliers - 1st tier- A company's direct suppliers. A firm
that directly provides goods and/or services to a company.
2nd tier- A firm that provides goods and/or services to a company's first tear
supplier.
Safety Stock - (buffer stock)
Inventory kept to account for variation/uncertainty of demand. (Example: 100
shovels are sold per week Sunday to Saturday. Shipments arrive Sunday morning.
Stores always wants to start Sunday with 125 units of inventory. The additional 25
units are safety stock.
Pipeline Inventory - Inventory in transit between two points. Those two
points establish the pipeline. So the inventory does not necessarily need to be on
a truck or train.
The pipeline should have enough inventory to account for the demand for the
period of time it takes a product to move from point A to point B-lead time. The
required pipeline inventory is typically calculated as:
=periodic demand * Lead time
Vertical Integration - The act of a company taking additional supply chain
responsibilities that were formerly done by outside parties. There are two classes
of vertical integration: