6512 Midterm Exam 2025 UPDATE|MOST
TESTED QUESTIONS AND VERIFIED
SOLUTIONS|ASSURED SUCCESS !!!
·Communication techniques used to obtain a patient's health history -
ANSWER Courtesy, Comfort, Connection, Confirmation
Courtesy Communication Technique - ANSWER • Knock before
entering a room.
• Address, first, the patient formally (e.g., Miss, Ms., Mrs., Mr.) It is all
right to shake hands.
• Meet and acknowledge others in the room and establish their roles and
degree of participation.
• Learn their names.
• Ensure confidentiality.
• Be in the room, sitting, with no effort to reach too soon for the
doorknob.
• If taking notes, take notes sparingly; note key words as reminders but
do not let note-taking distract from your observing and listening.
• If typing in the electronic medical record, type briefly and maintain eye
contact with patient, if possible.
• Respect the need for modesty.
• Allow the patient time to be dressed and comfortably settled after the
examination. Follow-up discussion with the patient still "on the table" is
often discomfiting.
Comfort Communication Technique - ANSWER • Ensure physical
comfort for all, including yourself.
• Try to have a minimum of furniture separating you and the patient.
• Maintain privacy, using available curtains and shades.
• Ensure a comfortable room temperature or provide a blanket—a cold
room will make a patient want to cover up.
• Ensure good lighting.
, • Ensure necessary quiet. Turn off the television set.
• Try not to overtire the patient. It is not always necessary to do it all at
one visit.
Confirmation Communication Technique - ANSWER • Ask the
patient to summarize the discussion. There should be clear understanding
and uncertainty should be eased.
• Allow the possibility of more discussion with another open-ended
question: "Anything else you want to bring up?"
• If there is a question that you cannot immediately answer, say so. Be
sure to follow up later if at all possible.
• If you seem to have made a mistake, make every effort to repair it.
Candor is important for development of a trusting partnership. Most
patients respect it.
Connection Communication Technique - ANSWER • Look at the
patient; maintain good eye contact if cultural practices allow.
• Watch your language. Avoid professional jargon. Do not patronize with
what you say.
• Do not dominate the discussion. Listen alertly. Let the patient order
priorities if several issues are raised.
• Do not accept a previous diagnosis as a chief concern. Do not too readily
follow a predetermined path.
• Find out whether the patient has turned from other healthcare providers
to come to you.
• Take the history and conduct the physical examination before you look at
previous studies or tests. Consider first what the patient has to say.
• Avoid leading or direct questions at first. Open-ended questions are
better for starters. Let specifics evolve from these.
• Avoid being judgmental.
• Respect silence. Pauses can be productive.
• Be flexible. Rigidity limits the potential of an interview.
• Assess the patient's potential as a partner.
• Seek clues to problems from the patient's verbal behaviors and body
language (e.g., talking too fast or too little).
• Look for the hidden concerns underlying chief concerns.
TESTED QUESTIONS AND VERIFIED
SOLUTIONS|ASSURED SUCCESS !!!
·Communication techniques used to obtain a patient's health history -
ANSWER Courtesy, Comfort, Connection, Confirmation
Courtesy Communication Technique - ANSWER • Knock before
entering a room.
• Address, first, the patient formally (e.g., Miss, Ms., Mrs., Mr.) It is all
right to shake hands.
• Meet and acknowledge others in the room and establish their roles and
degree of participation.
• Learn their names.
• Ensure confidentiality.
• Be in the room, sitting, with no effort to reach too soon for the
doorknob.
• If taking notes, take notes sparingly; note key words as reminders but
do not let note-taking distract from your observing and listening.
• If typing in the electronic medical record, type briefly and maintain eye
contact with patient, if possible.
• Respect the need for modesty.
• Allow the patient time to be dressed and comfortably settled after the
examination. Follow-up discussion with the patient still "on the table" is
often discomfiting.
Comfort Communication Technique - ANSWER • Ensure physical
comfort for all, including yourself.
• Try to have a minimum of furniture separating you and the patient.
• Maintain privacy, using available curtains and shades.
• Ensure a comfortable room temperature or provide a blanket—a cold
room will make a patient want to cover up.
• Ensure good lighting.
, • Ensure necessary quiet. Turn off the television set.
• Try not to overtire the patient. It is not always necessary to do it all at
one visit.
Confirmation Communication Technique - ANSWER • Ask the
patient to summarize the discussion. There should be clear understanding
and uncertainty should be eased.
• Allow the possibility of more discussion with another open-ended
question: "Anything else you want to bring up?"
• If there is a question that you cannot immediately answer, say so. Be
sure to follow up later if at all possible.
• If you seem to have made a mistake, make every effort to repair it.
Candor is important for development of a trusting partnership. Most
patients respect it.
Connection Communication Technique - ANSWER • Look at the
patient; maintain good eye contact if cultural practices allow.
• Watch your language. Avoid professional jargon. Do not patronize with
what you say.
• Do not dominate the discussion. Listen alertly. Let the patient order
priorities if several issues are raised.
• Do not accept a previous diagnosis as a chief concern. Do not too readily
follow a predetermined path.
• Find out whether the patient has turned from other healthcare providers
to come to you.
• Take the history and conduct the physical examination before you look at
previous studies or tests. Consider first what the patient has to say.
• Avoid leading or direct questions at first. Open-ended questions are
better for starters. Let specifics evolve from these.
• Avoid being judgmental.
• Respect silence. Pauses can be productive.
• Be flexible. Rigidity limits the potential of an interview.
• Assess the patient's potential as a partner.
• Seek clues to problems from the patient's verbal behaviors and body
language (e.g., talking too fast or too little).
• Look for the hidden concerns underlying chief concerns.
