ACE Test Questions with Correct
Answers 100% Pass
How many days does a customer have to return items with the receipt? - CORRECT ANSWER -
10 days.
True OR False.
In order for an item to be eligible for a refund or exchange, the item must have been bought in t
he same store it is returned to? - CORRECT ANSWER -False.
True OR False.
Customers whose items were purchased with cash or pre-
paid credit card will be given a cash refund? - CORRECT ANSWER -True.
True or False.
Customers who bought items with a credit/debit card have the option of getting their refund ba
ck in cash OR credited back onto their card. - CORRECT ANSWER -False.
Do we give refunds on voucher purchases? - CORRECT ANSWER -
No, we do not. Only exchanges can be done for voucher purchases.
Are there any exceptions to the customer refund/exchange policy? - CORRECT ANSWER -
Yes, there can be exceptions made by the MOD to fulfill a customer service transaction.
,True Lor LFalse.
We Laccept Lrefunds Lfrom Lthe Lsurrounding Lstate's LGoodwill Llocations. L- LCORRECT LANSWER L-
LFalse. LWe Lcan Lonly Laccept Lrefunds Lfrom Lthe LKentucky Llocations.
True Lor LFalse.
You Lshould Lkeep Lyour Lsafe Lon Lday Llock. L- LCORRECT LANSWER L-False.
What Lis Lthe Lminimum Lnumber Lof Lemployees Lthat Lshould Lalways Lbe Lin Lthe Lstore Lduring
Loperation Lal Lhours? L- LCORRECT LANSWER L-2.
True Lor LFalse.
The Lopening Lmanager Lis Lthe Lonly Lone Lwho Lmust Lverify Lall Lsafe Lfunds Ldaily. L- LCORRECT
LANSWER L- LFalse.
Does Lthe Loffice Ldoor Lhave Lto Lremain Llocked Lwhen Lfunds Lare Lbeing Lcounted Lor Lverified? L-
LCORRECT LANSWER L-Yes.
Who Lshould Lyou Lreport Lto Lif Lyour Llose Lyour Lstore Lkeys? L- LCORRECT LANSWER L-Regional
LManager.
Who Lis Lallowed Lto Lhave Lkeys Lat Lyour Lstore? L(3 Lanswers) L- LCORRECT
LANSWER L- LTeam LLeaders, LAssistant LManagers, Land LStore LManagers.
Can Lmore Lthan L1 Lcashier Lring Lon Lthe Lsame Ldrawer? L- LCORRECT
LANSWER L- LNo, Lonly L1 Lcashier Lis Lallowed Lper Ldrawer.
, True Lor LFalse.
A Lmanager Lis Lallowed Lto Lring Lon La Lcashier's Ldrawer. L- LCORRECT LANSWER L-False.
Where Lshould Lemployees Lplace Ltheir Lpersonal Lbelongings Lwhile Lworking? LMore Lthan Lone
Lpossibl Le Lanswer Lcould Lapply. L- LCORRECT LANSWER L-Their Lpersonal Llocker Lor LManager's
Loffice.
If Lan Lemployee Lis Lnot Lclocked Lin, Lare Lthey Lallowed Lto Lbe Lin Lthe Lproduction Larea? L-
LCORRECT LANSWER L-
No, Lthey Lare Lnot Lallowed Lin Lthe Lproduction Larea Lunless Lthey Lare Lclocked Lin Lfor Lwork.
If Lwe Lhave La Ldonated Litem Lthat Lwe Ldeem Las Lunsellable, Lwhat Lhappens Lto Lit? LMultiple
Lanswers Lpo Lssible. L- LCORRECT LANSWER L-The Litem Lis Leither Ltrashed, Lsalvaged, Lor Lrecycled.
True Lor Lfalse.
If Lthe Ldonor Ltells Lyou Lthat Lit Lis Lacceptable, Lthen Lyou Lare Lallowed Lto Laccept La Lgift Lfrom
Lthem. L- LCORRECT LANSWER L-False, Lyou Lare Lnever Lallowed Lto Laccept Lgifts Lfrom
Lcustomers Lor Ldonors.
True Lor Lfalse.
Cashiers Lare Lallowed Lto Laccept Lgifts Lfrom Lcustomers. L- LCORRECT LANSWER L-
LFalse, Lthey Lare Lnever Lallowed Lto Laccept Lgifts Lfrom Lcustomers.
If La Lfamily Lmember Lcomes Lthru Lyour Lline, Lare Lyou Lallowed Lto Lprocess Ltheir Lsale? L-
LCORRECT LANSWER L-No, Lyou Lshould Lhave Lsomeone Lelse Lprocess Ltheir Lsale.
Answers 100% Pass
How many days does a customer have to return items with the receipt? - CORRECT ANSWER -
10 days.
True OR False.
In order for an item to be eligible for a refund or exchange, the item must have been bought in t
he same store it is returned to? - CORRECT ANSWER -False.
True OR False.
Customers whose items were purchased with cash or pre-
paid credit card will be given a cash refund? - CORRECT ANSWER -True.
True or False.
Customers who bought items with a credit/debit card have the option of getting their refund ba
ck in cash OR credited back onto their card. - CORRECT ANSWER -False.
Do we give refunds on voucher purchases? - CORRECT ANSWER -
No, we do not. Only exchanges can be done for voucher purchases.
Are there any exceptions to the customer refund/exchange policy? - CORRECT ANSWER -
Yes, there can be exceptions made by the MOD to fulfill a customer service transaction.
,True Lor LFalse.
We Laccept Lrefunds Lfrom Lthe Lsurrounding Lstate's LGoodwill Llocations. L- LCORRECT LANSWER L-
LFalse. LWe Lcan Lonly Laccept Lrefunds Lfrom Lthe LKentucky Llocations.
True Lor LFalse.
You Lshould Lkeep Lyour Lsafe Lon Lday Llock. L- LCORRECT LANSWER L-False.
What Lis Lthe Lminimum Lnumber Lof Lemployees Lthat Lshould Lalways Lbe Lin Lthe Lstore Lduring
Loperation Lal Lhours? L- LCORRECT LANSWER L-2.
True Lor LFalse.
The Lopening Lmanager Lis Lthe Lonly Lone Lwho Lmust Lverify Lall Lsafe Lfunds Ldaily. L- LCORRECT
LANSWER L- LFalse.
Does Lthe Loffice Ldoor Lhave Lto Lremain Llocked Lwhen Lfunds Lare Lbeing Lcounted Lor Lverified? L-
LCORRECT LANSWER L-Yes.
Who Lshould Lyou Lreport Lto Lif Lyour Llose Lyour Lstore Lkeys? L- LCORRECT LANSWER L-Regional
LManager.
Who Lis Lallowed Lto Lhave Lkeys Lat Lyour Lstore? L(3 Lanswers) L- LCORRECT
LANSWER L- LTeam LLeaders, LAssistant LManagers, Land LStore LManagers.
Can Lmore Lthan L1 Lcashier Lring Lon Lthe Lsame Ldrawer? L- LCORRECT
LANSWER L- LNo, Lonly L1 Lcashier Lis Lallowed Lper Ldrawer.
, True Lor LFalse.
A Lmanager Lis Lallowed Lto Lring Lon La Lcashier's Ldrawer. L- LCORRECT LANSWER L-False.
Where Lshould Lemployees Lplace Ltheir Lpersonal Lbelongings Lwhile Lworking? LMore Lthan Lone
Lpossibl Le Lanswer Lcould Lapply. L- LCORRECT LANSWER L-Their Lpersonal Llocker Lor LManager's
Loffice.
If Lan Lemployee Lis Lnot Lclocked Lin, Lare Lthey Lallowed Lto Lbe Lin Lthe Lproduction Larea? L-
LCORRECT LANSWER L-
No, Lthey Lare Lnot Lallowed Lin Lthe Lproduction Larea Lunless Lthey Lare Lclocked Lin Lfor Lwork.
If Lwe Lhave La Ldonated Litem Lthat Lwe Ldeem Las Lunsellable, Lwhat Lhappens Lto Lit? LMultiple
Lanswers Lpo Lssible. L- LCORRECT LANSWER L-The Litem Lis Leither Ltrashed, Lsalvaged, Lor Lrecycled.
True Lor Lfalse.
If Lthe Ldonor Ltells Lyou Lthat Lit Lis Lacceptable, Lthen Lyou Lare Lallowed Lto Laccept La Lgift Lfrom
Lthem. L- LCORRECT LANSWER L-False, Lyou Lare Lnever Lallowed Lto Laccept Lgifts Lfrom
Lcustomers Lor Ldonors.
True Lor Lfalse.
Cashiers Lare Lallowed Lto Laccept Lgifts Lfrom Lcustomers. L- LCORRECT LANSWER L-
LFalse, Lthey Lare Lnever Lallowed Lto Laccept Lgifts Lfrom Lcustomers.
If La Lfamily Lmember Lcomes Lthru Lyour Lline, Lare Lyou Lallowed Lto Lprocess Ltheir Lsale? L-
LCORRECT LANSWER L-No, Lyou Lshould Lhave Lsomeone Lelse Lprocess Ltheir Lsale.
