AT&T New Hire Test
Apex's purpose is to be the ______ choice for clients. - ANS-pleasant
Explain how to use iCloud, clever switch, and AT&T mobile transfer to move information from
one device to some other. Explain statistics Transfer. - ANS-connect each devices to the
same wifi community, again the old tool up to the sort of offerings, log in to provider or app
on new device, wait for info to switch earlier than leaving wifi connection
Explain the 4G LTE Network and how the "step down" a part of the community features. -
ANS-4G LTE, HSPA+, 3G, EDGE
Explain the questions formula used to discover what merchandise is probably precious to the
purchaser. - ANS-5FORE=1
How do we upload minutes to a Pay as you pass client's device? - ANS-go to RQ4, put in
PDD(air time amount)E, smooth income, go to datascape below fill up time, put in data and
retail bill # from RQ4
How do we procedure AT&T telephone bills? What systems do we use to technique? -
ANS-Opus, RQ4, My AT&T app
How will we reverse an Android upgrade to an iPhone improve? Do we reverse the improve
or simply trade the IMEI in OPUS and RQ4? - ANS-undergo OPUS and opposite change the
improve with the brand new equipment put up the data and clean IVR once more. Opposite
the improve if we had been to just change the system at the account and it interferes with
NEXT exchange in or att/apex getting paid
How many streams of DVR do you get with UVerse? How many email money owed include
AT&T HSI? - ANS-5 streams; 11 email money owed
How lots time is allowed for Facebook, personal electronic mail, and many others? -
ANS-none
How regularly are you anticipated to visit MyCSP? - ANS-Daily & every Tuesday to check
front line focus
Name five merchandise we promote aside from phones. - ANS-tablets, accessories,
stressed, MiFi, & WHP
Name 6 matters you'll search for when reading an account. - ANS-Available for
NEXT/upgrade?
How tons statistics used?
Protection?
, Wired to be had?
FAN?
Opportunity to add a line?
Name two of the software program Security suites you may get with AT&T HSI? -
ANS-MacAfee, Norton
What 2 gear will we need to assist us with NEXT and MPP/MDPP? - ANS-MST and safety
calculator
What app need to we install and/or login to with each consumer account? - ANS-My AT&T
What are 3 values of doing the NEXT application? - ANS-No improve/activation charges,
much less up front, new device faster
What are the five AT&T key behaviors? - ANS-greet/method, construct price, provide
solutions, benefit agreement, train, and thank/depart
What are the Apex Top 20 Duties? Show where to find them. - ANS-Bathroom door, worker
manual, RQ4 intranet, & clipboard
What are the present day Uverse (or HSI) promotions? - ANS-$17.05 off for the first 12
months of net handiest
$47.05 off for the first twelve months while bundled with uverse domestic phone services
What are the primary features of the APEX process description? - ANS-Honesty and
punctuality/dependability
What are the 4 foundational portions of the predicted advocated solution? - ANS-FORE
What are the offers on DirecTv? What is the charge of Choice Xtra, with Geni, 3 customers,
CCK, and premium channels? Explain how the Geni, clients, and CCK work collectively with
DirecTv. Explain the pricing for 12 months 1 and 12 months 2. - ANS-Free NFL Sunday
Ticket Maxd w/ Directv choice or higher
3 unfastened monhts of HBO, CINEMAX, SHOWTIME, & STARZ
$one hundred reward card offer w/ new AT&T net package
$100 praise card provide w/ new/current wired provider
$10/month Closing offer on Choice and above for 12 mo.
Choice charge- $sixty four.Forty nine/first 12 mo.
Xtra fee- $69.Forty nine/first 12 mo.
*1st yr pricing is discounted for brand spanking new clients
What are the three principal working structures that we promote? - ANS-Apple, windows, &
android
What are the 3 matters we use to track keep/private overall performance? -
ANS-scoreboards, team monitoring, & CKC file, each day dashboard & whiteboard
Apex's purpose is to be the ______ choice for clients. - ANS-pleasant
Explain how to use iCloud, clever switch, and AT&T mobile transfer to move information from
one device to some other. Explain statistics Transfer. - ANS-connect each devices to the
same wifi community, again the old tool up to the sort of offerings, log in to provider or app
on new device, wait for info to switch earlier than leaving wifi connection
Explain the 4G LTE Network and how the "step down" a part of the community features. -
ANS-4G LTE, HSPA+, 3G, EDGE
Explain the questions formula used to discover what merchandise is probably precious to the
purchaser. - ANS-5FORE=1
How do we upload minutes to a Pay as you pass client's device? - ANS-go to RQ4, put in
PDD(air time amount)E, smooth income, go to datascape below fill up time, put in data and
retail bill # from RQ4
How do we procedure AT&T telephone bills? What systems do we use to technique? -
ANS-Opus, RQ4, My AT&T app
How will we reverse an Android upgrade to an iPhone improve? Do we reverse the improve
or simply trade the IMEI in OPUS and RQ4? - ANS-undergo OPUS and opposite change the
improve with the brand new equipment put up the data and clean IVR once more. Opposite
the improve if we had been to just change the system at the account and it interferes with
NEXT exchange in or att/apex getting paid
How many streams of DVR do you get with UVerse? How many email money owed include
AT&T HSI? - ANS-5 streams; 11 email money owed
How lots time is allowed for Facebook, personal electronic mail, and many others? -
ANS-none
How regularly are you anticipated to visit MyCSP? - ANS-Daily & every Tuesday to check
front line focus
Name five merchandise we promote aside from phones. - ANS-tablets, accessories,
stressed, MiFi, & WHP
Name 6 matters you'll search for when reading an account. - ANS-Available for
NEXT/upgrade?
How tons statistics used?
Protection?
, Wired to be had?
FAN?
Opportunity to add a line?
Name two of the software program Security suites you may get with AT&T HSI? -
ANS-MacAfee, Norton
What 2 gear will we need to assist us with NEXT and MPP/MDPP? - ANS-MST and safety
calculator
What app need to we install and/or login to with each consumer account? - ANS-My AT&T
What are 3 values of doing the NEXT application? - ANS-No improve/activation charges,
much less up front, new device faster
What are the five AT&T key behaviors? - ANS-greet/method, construct price, provide
solutions, benefit agreement, train, and thank/depart
What are the Apex Top 20 Duties? Show where to find them. - ANS-Bathroom door, worker
manual, RQ4 intranet, & clipboard
What are the present day Uverse (or HSI) promotions? - ANS-$17.05 off for the first 12
months of net handiest
$47.05 off for the first twelve months while bundled with uverse domestic phone services
What are the primary features of the APEX process description? - ANS-Honesty and
punctuality/dependability
What are the 4 foundational portions of the predicted advocated solution? - ANS-FORE
What are the offers on DirecTv? What is the charge of Choice Xtra, with Geni, 3 customers,
CCK, and premium channels? Explain how the Geni, clients, and CCK work collectively with
DirecTv. Explain the pricing for 12 months 1 and 12 months 2. - ANS-Free NFL Sunday
Ticket Maxd w/ Directv choice or higher
3 unfastened monhts of HBO, CINEMAX, SHOWTIME, & STARZ
$one hundred reward card offer w/ new AT&T net package
$100 praise card provide w/ new/current wired provider
$10/month Closing offer on Choice and above for 12 mo.
Choice charge- $sixty four.Forty nine/first 12 mo.
Xtra fee- $69.Forty nine/first 12 mo.
*1st yr pricing is discounted for brand spanking new clients
What are the three principal working structures that we promote? - ANS-Apple, windows, &
android
What are the 3 matters we use to track keep/private overall performance? -
ANS-scoreboards, team monitoring, & CKC file, each day dashboard & whiteboard
