NURS410 Leadership Exam 1
questions & answers graded A+
passed
What is the anchoring domain of the competencies and what aspects support it? - correct
answer ✔✔a. leader within is anchoring domain
b. reflective practice, foundational thinking, career development, personal/professional
accountability
What are the other 5 domains and what aspects can be found under each one? - correct answer
✔✔1. Communication and Relationship Building
2. Knowledge of Health-care Environment
3. Leadership
4. Professionalism
5. Business Skills
What is management? - correct answer ✔✔a. Process of leading and directing all or part of an
organization through deployment and manipulation of resources
b. Making sure unit runs smoothly and everyone has what they need
c. Involves decision making, maintenance of status quo, emphasizing control, going day by day,
looking backward to see if goals were met
What is leadership? - correct answer ✔✔a. Involves people who are in the front, taking risks,
moving forward, and challenging status quo
b. influence/guide direction, opinion, and course of action
c.Leader look forward into the future and emphasize effectiveness
,What is planned change? - correct answer ✔✔well-thought out, deliberate effort to make
something happen
Change may fail due to lack of ______________ or because the person leading the effort(also
known as the _______) fails to deal appropriately with human emotion and thevarying aspects
of the organization. - correct answer ✔✔structure/planning, change agent
what is most likely to threaten a planned change's success? - correct answer ✔✔Suggested
change is introduced to staff after plan has been formalized
How can a leader inspire others to change? - correct answer ✔✔developmental, political, and
relational expertise
What are the leadership roles and management functions in planned change? - correct answer
✔✔Leadership:
a. being the visionary, identifying areas of needed change, risk taking, demonstrating
flexibility/creativity/sensitivity, recognizing/creatively problem solving resistance to change,
serves as role model, takes steps to prevent aging, supports/reinforces individual adaptive
efforts of those affected by change
Management:
a. Forecasts unit needs with understanding of organization's climate, recognizes need for
planned change and identifies options/resources available, assesses and responds to
driving/restraining forces, identities/implements strategies to minimize resistance to change,
seeks subordinates input, supports individuals efforts during planned change, assesses unit for
signs of aging, plans renewal strategies, is actively involved in refreezing process until change
becomes accepted
Lewis Change Theory
What activities happen during Unfreezing? - correct answer ✔✔Unfreezing
a. Change agent convinces members of group to change OR members realize change is needed
,b. Involves: Gather data, accurately diagnose problem, decide if change is needed, make others
aware of need for change
What activities happen during Movement? - correct answer ✔✔Movement
a. Identifying, planning and implementing appropriate strategies
b. Involves: develop plan, set goals/objectives, identify areas of support/resistance, include
everyone who will be affected by change, set target dates, implement change, develop
strategies, be available to support others and offer encouragement through change, use
strategies for overcoming resistance to change, evaluate change, modify change if necessary
What activities happen during Refreezing? - correct answer ✔✔Refreezing
a. stabilizing system change to integrate it into status quo
b. involves: support others so that change continues
What are driving forces? - correct answer ✔✔Facilitators; forces that advance a system toward
change
ex: pay raise, desire to please, receiving recognition
What are restraining forces? - correct answer ✔✔barriers to change
ex: unwilling to take risks, fear of unknown, conformity to norms
Understanding that resistance to change is expected, what does the author identify as the
greatest factor contributing to resistance? - correct answer ✔✔Lack of trust between employee
and manager or organization
What happens during the controlling phase of the management process? - correct answer
✔✔Performance is measures against pre-determined standards and action is taken to correct
any discrepancies
, What is quality control? - correct answer ✔✔a specific type of control referring to activities that
are used to evaluate, monitor, or regulate services rendered to customers
What are the hallmarks of effective quality control programs? - correct answer ✔✔a. support
from top-level administration
b. commitment by the organization in terms of fiscal and human resources
c. quality goals reflect search for excellence rather than minimums
d. process is ongoing/continuous
What are the leadership roles and management functions associated with quality control? -
correct answer ✔✔Leadership:
a.encourages followers to be actively involved in process
b. role models for followers in accepting responsibility/accountability
c. supports/actively participates in research efforts
d. creates just culture
e. encourages use of six sigma
Management:
a. .Establishes clear-cut, measurable standards of care
b. selects and uses process, outcome, and structure audits
c. collects/accesses appropriate sources of information
d. use root cause analysis when determining discrepancies
e. participates in state/national benchmarking
f. establishes lean six sigma as a goal
(look R.G for more in-depth)
Define high reliability organizations? Why are they striving for? - correct answer ✔✔HRO:
organizations that perform well despite high levels of complexity and existence of multiple risk
factors that encourage errors
questions & answers graded A+
passed
What is the anchoring domain of the competencies and what aspects support it? - correct
answer ✔✔a. leader within is anchoring domain
b. reflective practice, foundational thinking, career development, personal/professional
accountability
What are the other 5 domains and what aspects can be found under each one? - correct answer
✔✔1. Communication and Relationship Building
2. Knowledge of Health-care Environment
3. Leadership
4. Professionalism
5. Business Skills
What is management? - correct answer ✔✔a. Process of leading and directing all or part of an
organization through deployment and manipulation of resources
b. Making sure unit runs smoothly and everyone has what they need
c. Involves decision making, maintenance of status quo, emphasizing control, going day by day,
looking backward to see if goals were met
What is leadership? - correct answer ✔✔a. Involves people who are in the front, taking risks,
moving forward, and challenging status quo
b. influence/guide direction, opinion, and course of action
c.Leader look forward into the future and emphasize effectiveness
,What is planned change? - correct answer ✔✔well-thought out, deliberate effort to make
something happen
Change may fail due to lack of ______________ or because the person leading the effort(also
known as the _______) fails to deal appropriately with human emotion and thevarying aspects
of the organization. - correct answer ✔✔structure/planning, change agent
what is most likely to threaten a planned change's success? - correct answer ✔✔Suggested
change is introduced to staff after plan has been formalized
How can a leader inspire others to change? - correct answer ✔✔developmental, political, and
relational expertise
What are the leadership roles and management functions in planned change? - correct answer
✔✔Leadership:
a. being the visionary, identifying areas of needed change, risk taking, demonstrating
flexibility/creativity/sensitivity, recognizing/creatively problem solving resistance to change,
serves as role model, takes steps to prevent aging, supports/reinforces individual adaptive
efforts of those affected by change
Management:
a. Forecasts unit needs with understanding of organization's climate, recognizes need for
planned change and identifies options/resources available, assesses and responds to
driving/restraining forces, identities/implements strategies to minimize resistance to change,
seeks subordinates input, supports individuals efforts during planned change, assesses unit for
signs of aging, plans renewal strategies, is actively involved in refreezing process until change
becomes accepted
Lewis Change Theory
What activities happen during Unfreezing? - correct answer ✔✔Unfreezing
a. Change agent convinces members of group to change OR members realize change is needed
,b. Involves: Gather data, accurately diagnose problem, decide if change is needed, make others
aware of need for change
What activities happen during Movement? - correct answer ✔✔Movement
a. Identifying, planning and implementing appropriate strategies
b. Involves: develop plan, set goals/objectives, identify areas of support/resistance, include
everyone who will be affected by change, set target dates, implement change, develop
strategies, be available to support others and offer encouragement through change, use
strategies for overcoming resistance to change, evaluate change, modify change if necessary
What activities happen during Refreezing? - correct answer ✔✔Refreezing
a. stabilizing system change to integrate it into status quo
b. involves: support others so that change continues
What are driving forces? - correct answer ✔✔Facilitators; forces that advance a system toward
change
ex: pay raise, desire to please, receiving recognition
What are restraining forces? - correct answer ✔✔barriers to change
ex: unwilling to take risks, fear of unknown, conformity to norms
Understanding that resistance to change is expected, what does the author identify as the
greatest factor contributing to resistance? - correct answer ✔✔Lack of trust between employee
and manager or organization
What happens during the controlling phase of the management process? - correct answer
✔✔Performance is measures against pre-determined standards and action is taken to correct
any discrepancies
, What is quality control? - correct answer ✔✔a specific type of control referring to activities that
are used to evaluate, monitor, or regulate services rendered to customers
What are the hallmarks of effective quality control programs? - correct answer ✔✔a. support
from top-level administration
b. commitment by the organization in terms of fiscal and human resources
c. quality goals reflect search for excellence rather than minimums
d. process is ongoing/continuous
What are the leadership roles and management functions associated with quality control? -
correct answer ✔✔Leadership:
a.encourages followers to be actively involved in process
b. role models for followers in accepting responsibility/accountability
c. supports/actively participates in research efforts
d. creates just culture
e. encourages use of six sigma
Management:
a. .Establishes clear-cut, measurable standards of care
b. selects and uses process, outcome, and structure audits
c. collects/accesses appropriate sources of information
d. use root cause analysis when determining discrepancies
e. participates in state/national benchmarking
f. establishes lean six sigma as a goal
(look R.G for more in-depth)
Define high reliability organizations? Why are they striving for? - correct answer ✔✔HRO:
organizations that perform well despite high levels of complexity and existence of multiple risk
factors that encourage errors
