ANSWERS
To view all the cases assigned by provider group, go to _____ - CORRECT ANSWER -Group
Worklists
These fields are included in the related actions section in a help case.
(Select all that apply) - CORRECT ANSWER -Benefits; Payroll; Person Profile; Training
Which of the following tab pages are currently being used to provide position information?
(Select all that apply) - CORRECT ANSWER -AOS Position Data; Description
In order to reopen a case, its current status must be:
(Select all that apply) - CORRECT ANSWER -Closed - Resolved; Closed - Canceled
This action allows workflow items to automatically reroute to a selected Member based on the
process ID and transaction type. - CORRECT ANSWER -Add New Path
The Member accepting delegation of approval authority is called a _____. - CORRECT ANSWER -
Proxy
Running Audit Reports help monitor suspicious activity in order to prevent fraud, waste, and
abuse. - CORRECT ANSWER -True
When selecting a UIC hierarchy, if the results are greater than 1,000 then an error message
displays indicating a lower level UIC must be selected - CORRECT ANSWER -True
1. The DD Form 93 generates as a _________. - CORRECT ANSWER -PDF