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CORRECTION OFFICER CHAPTER 2
COMMUNICATION QUESTIONS AND
ANSWERS 2025
The primary function of communication is - correct answer- - To
facilitate the interaction between persons to initiate some form
of action
Interpersonal Communication involves - correct answer- - The
exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these
basic elements of communication - correct answer- -
Constructing the massage
- Conveying the massage via verbal nonverbal
telecommunication or written format to the person or group to
whom it is intended.
- Allowing time for the person or group to receive and
understand the massage
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- Gauging whether one has receive an appropriate response or
change in behavior from the person or group to whom the
massage was addressed
Nonverbal Communication is very important when officers
interact with inmates visitor and staff they give and receive
countless nonverbal signals - correct answer- - The behavior
may include gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong
massage
- Officer may may observe that an inmates verbal expression
are inconsistent with his or her facial expression
- Postures or other nonverbal cues
Nonverbal communication - correct answer- - Should reinforce
or complement verbal communication
A Nonverbal Cue is - correct answer- - The used of posture
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates
responses
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- Clenched fists pacing briskly clenched teeth or clear
reluctance to communicate may indicate anger rage or irritation
Each situation must be addressed - correct answer- -
Individually
- Various cultural
- social considerations must be taken into account before
interpreting nonverbal cues
Barriers may result in miscommunication between - correct
answer- - Sender and Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - correct
answer- - Strength confidence
- Interest through body languages and demeanor
- When interacting with others a technique sometimes called
Posture
Effective listening requires giving full attention to what is being
said and taking time to understand the massage without
CORRECTION OFFICER CHAPTER 2
COMMUNICATION QUESTIONS AND
ANSWERS 2025
The primary function of communication is - correct answer- - To
facilitate the interaction between persons to initiate some form
of action
Interpersonal Communication involves - correct answer- - The
exchange of ideas
- Massages
- Information between two or more people through
- speaking
- writing or
- Behavior to affect some kind of action.
Correction Officer must plan interactions by following these
basic elements of communication - correct answer- -
Constructing the massage
- Conveying the massage via verbal nonverbal
telecommunication or written format to the person or group to
whom it is intended.
- Allowing time for the person or group to receive and
understand the massage
,2 | Page
- Gauging whether one has receive an appropriate response or
change in behavior from the person or group to whom the
massage was addressed
Nonverbal Communication is very important when officers
interact with inmates visitor and staff they give and receive
countless nonverbal signals - correct answer- - The behavior
may include gestures
- Facials Expressions
- Methods of eye contact
- Postures whether Seated or Standing that send a strong
massage
- Officer may may observe that an inmates verbal expression
are inconsistent with his or her facial expression
- Postures or other nonverbal cues
Nonverbal communication - correct answer- - Should reinforce
or complement verbal communication
A Nonverbal Cue is - correct answer- - The used of posture
- Facial expression and body movement to communicate
- as opposed to speaking or writing
- nonverbal cues will help an officer analyze an inmates
responses
, 3 | Page
- Clenched fists pacing briskly clenched teeth or clear
reluctance to communicate may indicate anger rage or irritation
Each situation must be addressed - correct answer- -
Individually
- Various cultural
- social considerations must be taken into account before
interpreting nonverbal cues
Barriers may result in miscommunication between - correct
answer- - Sender and Receiver of massage
- Use of profane derogatory or disrespectful language
- Stereotyping
- Lack of cultural understanding
Proper positioning officer should communicate - correct
answer- - Strength confidence
- Interest through body languages and demeanor
- When interacting with others a technique sometimes called
Posture
Effective listening requires giving full attention to what is being
said and taking time to understand the massage without
