by Maggie Niland Glass
s3 s3 s3
Essentials of Organiz s3 s3
ational Behavior s3
Sixteenth Edition s3
Robbins/Judge
Thiss3works3iss3protecteds3bys3Uniteds3Statess3copyrights3lawss3ands3iss3provideds3solelys3
fors3thes3uses3ofs3instructorss3ins3teachings3theirs3coursess3ands3assessings3students3learni
ng.s 3 Disseminations3ors3sales3ofs3anys3parts3ofs3thiss3works3(includings3ons3thes3Worlds3Wi
des3Web)s3wills3destroys3thes3integritys3ofs3thes3works3ands3iss3nots3permitted.s3Thes3works
3ands3materialss3froms3its3shoulds3nevers3bes3mades3availables3tos3studentss3excepts3bys3i
nstructorss3usings3thes3accompanyings3texts3ins3theirs3classes.s3Alls3recipientss3ofs3thiss3w
orks3ares3expecteds3tos3abides3bys3theses3restrictionss3ands3tos3honors3thes3intendeds3ped
agogicals3purposess3ands3thes3needss3ofs3others3instructorss3whos3relys3ons3theses3materia
ls.
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3Inc.
,Copyrights3©s32026,s32022,s32018s3bys3Pearsons3Education,s3Inc.s3ors3itss3affiliates.s3Alls3Rightss3Re
served.s3Manufactureds3ins3thes3Uniteds3Statess3ofs3America.s3Thiss3publications3iss3protecteds3bys3co
pyright,s3ands3permissions3shoulds3bes3obtaineds3froms3thes3publishers3priors3tos3anys3prohibiteds3rep
roduction,s3storages3ins3as3retrievals3system,s3ors3transmissions3ins3anys3forms3ors3bys3anys3means,s3el
ectronic,s3mechanical,s3photocopying,s3recording,s3ors3otherwise.s3Fors3informations3regardings3perm
issions,s3requests3forms,s3ands3thes3appropriates3contactss3withins3thes3Pearsons3Educations3Globals3R
ightss3ands3Permissionss3department,s3pleases3visits3www.pearsoned.com/permissions/.
PEARSONs3ands3MYLABs3ares3exclusives3trademarks3owneds3bys3Pearsons3Education,s3Inc.s3ors3itss
3affiliatess3ins3thes3U.S.s3and/ors3others3countries.
Unlesss3otherwises3indicateds3herein,s3anys3third-
partys3trademarks,s3logos,s3ors3iconss3thats3mays3appears3ins3thiss3works3ares3thes3propertys3ofs3theirs
3respectives3owners,s3ands3anys3referencess3tos3third-
partys3trademarks,s3logos,s3icons,s3ors3others3trades3dresss3ares3fors3demonstratives3ors3descriptives3p
urposess3only.s3Suchs3referencess3ares3nots3intendeds3tos3implys3anys3sponsorship,s3endorsement,s3au
thorization,s3ors3promotions3ofs3Pearson’ss3productss3bys3thes3ownerss3ofs3suchs3marks,s3ors3anys3rel
ationships3betweens3thes3owners3ands3Pearsons3Education,s3Inc.,s3ors3itss3affiliates,s3authors,s3license
es,s3ors3distributors.
ii
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,Essentialss3ofs3Organizationals3Behavior,s316es3(Robb
ins)s3Chapters31
Whats3Iss3Organizationals3Behavior?
1) Thes3impacts3ofs3whats3threes3areass3ares3investigateds3ins3thes3studys3ofs3Organizationals3Behavi
or?
A) Profits3structure,s3organizationals3complexity,s3ands3jobs3satisfaction
B) Individuals,s3profits3structure,s3ands3jobs3satisfaction
C) Individuals,s3groups,s3ands3jobs3satisfaction
D) Groups,s3structure,s3ands3profits3structure
E) Individuals,s3groups,s3ands3structu
res3Answer:s 3 E
Explanation:s 3 OBs3investigatess3thes3impacts3thats3individuals,s3groups,s3ands3structuress3haves3
ons3behaviors3withins3organizations.
Diff:s32
AACSB:s 3 Analyticals3Thinkings3
Quest.s3Category:s 3 Concept
LO:s 3 s 3 1.1s3Defines3organizationals3behaviors3(OB).
2) Whichs3ofs3thes3followings3iss3NOTs3as3cores3topics3ofs3organizationals3behavior?
A) Motivation
B) Attitudes3development
C) Conflict
D) Resources3allocation
E) Works3desig
ns3Answer:s 3
D
Explanation:s 3 OBs3includess3thes3cores3topicss3ofs3motivation,s3leaders3behaviors3ands3power,s3
interpersonals3communication,s3groups3structures3ands3processes,s3personality,s3emotions,s3ands3v
alues,s3attitudes3developments3ands3perception,s3changes3processes,s3conflicts3ands3negotiation,s3
ands3works3design.s3Its3doess3nots3includes3resources3allocation.
Diff:s32
AACSB:s 3 Analyticals3Thinkings3
Quest.s3Category:s 3 Concept
LO:s 3 s 3 1.1s3Defines3organizationals3behaviors3(OB).
1
Copyrights3©s32025s3Pearsons3Education,s
3Inc.
, 3) Accordings3tos3as3studys3bys3Monsters3(as3globals3employments3company),s3thes3numbers
3ones3mosts3frequentlys3desireds3skills3ins3applicantss3wass3 .
A) ethical
B) technical
C) communication
D) computer
E) accounting
s3Answer:s 3
C
Explanation:s 3 Monsters3mineds3datas3froms3nearlys3ones3millions3market-
wides3jobs3postingss3tos3identifys3skillss3thats3weres3mosts3oftens3soughts3bys3employers.s3Ats3the
s3tops3ofs3thes3lists3wass3communications3skills.s3Thiss3wass3alsos3reiterateds3bys3Jeffs3Weiner,s3t
hes3CEOs3ofs3LinkedIn.
Diff:s31
AACSB:s 3 Analyticals3Thinkings3
Quest.s3Category:s 3 Concept
LO:s 3 s 3 1.1s3Defines3organizationals3behaviors3(OB).
4) Accordings3tos3as3recents3large-scales3survey,s358%s3ofs3managerss3dids3NOTs3receives3 .
A) pays3incentives
B) training
C) administratives3support
D) insurance
E) offices3spac
es3Answer:s 3
B
Explanation:s 3 Fifty-
eights3percents3ofs3managerss3reporteds3theys3hads3nots3receiveds3anys3trainings3ands325%s3admitt
eds3theys3weres3nots3readys3tos3leads3otherss3whens3theys3weres3givens3thes3role.
Diff:s32
AACSB:s 3 Analyticals3Thinkings3
Quest.s3Category:s 3 Concept
LO:s 3 s 3 1.1s3Defines3organizationals3behaviors3(OB).
5) Theres3iss3as3connections3betweens3companiess3whichs3haves3
s3ands3theirs3attentions3tos3organizationals3behaviors3principles.
A) highs3turnovers3rates
B) specializeds3technicals3processes
C) superiors3financials3performance
D) long-lastings3CEOs
E) boths3highs3turnovers3ratess3ands3long-
lastings3CEOss3Answer:s 3 C
Explanation:s 3 Companiess3suchs3ass3Lululemon,s3thes3Bostons3Consultings3Group,s3LinkedIn,s3
Zooms3Video,s3Google,s3Facebook,s3ands3Southwests3Airliness3alls3haves3incorporateds3thes3conc
eptss3ofs3organizationals3behaviors3ands3attributes3its3tos3theirs3abilitys3tos3generates3highs3financi
als3outcomes.
Diff:s32
2
Copyrights3©s32025s3Pearsons3Education,s
3Inc.