USPS SSA Academy Exam 2026 | Actual Exam
Questions and Correct Answers | Graded A+ |
Verified Answers | Just Released
What is Balloon Pricing? ---------CORRECT ANSWER-----------------A package that is
large and lightweight. It must weigh less than 20 lbs and measure over 84 inches
in combined length and girth. They are charged for a 20 lbs parcel.
What is Dimensional Weight? ---------CORRECT ANSWER-----------------Dimensional
weight are packages that are large in size and take up a lot of space.
How do you calculate Dimensional Weight? ---------CORRECT ANSWER----------------
-Dimensional weight is determined by multiplying the length by the height and by
the width. If the result is 1728 or more, divide the result by 194.
What is Priority Mail Flat-Rate Shipping used for? ---------CORRECT ANSWER---------
--------Priority Mail Flat-Rate envelopes and boxes allow customers to ship
packages for one price regardless of the weight or domestic destination.
What methods can customers use to submit a Change of Address order? ---------
CORRECT ANSWER-----------------Online, in person, through the mail
,How does a customer who has purchased Premium Forwarding Service receive
their mail? ---------CORRECT ANSWER-----------------It is rerouted to their temporary
address
What is the duration that a customer may have their mail held? ---------CORRECT
ANSWER-----------------3 to 30 days
What happens if a customer picks up their held mail early? ---------CORRECT
ANSWER-----------------The hold is automatically cancelled and delivery will resume
on the next postal business day
What must a customer have to pick up their mail early? ---------CORRECT ANSWER-
----------------A valid photo ID
Describe a firm holdout ---------CORRECT ANSWER-----------------A firm holdout
service allows a customer to obtain street-addressed mail from the post office
when the customer regularly receives 50 letters or more on the first delivery trip
or when the customer is a news agent or publisher's representative and receives
publications that qualify for newspaper treatment
What factors influence customer perceptions? ---------CORRECT ANSWER-------------
----Being a personal professional, and having the right product offerings.
,What are the "six retail moments that matter?" ---------CORRECT ANSWER-----------
------1. Deliver your first impression, 2. Act with courtesy and urgency, 3. Keeping
it clean, 4. Delivering the pride inside, 5. Transitioning between the back and
front, 6. Solutions are your specialty
What is a part used for active listening? ---------CORRECT ANSWER-----------------
Paraphrasing statements in your own words and repeating key information to the
customer for clarification is part of active listening
What are five essential elements of active listening? ---------CORRECT ANSWER-----
------------Demonstrate an open and respectful demeanor, provide verbal and non-
verbal questions, seek clarification, do not make assumptions, provide feedback
What is S. O. L. E. R.? ---------CORRECT ANSWER-----------------Squarely face the
person, open your posture, lean towards the sender, eye contact maintained,
relax while attending
What is an active listening technique? ---------CORRECT ANSWER-----------------
Clarifying
, What is GIST? ---------CORRECT ANSWER-----------------Greet, Inquire, Suggest,
Thank
Why is a customer-centric environment important? ---------CORRECT ANSWER------
-----------It brings return customers, customer loyalty, and revenue
Postal Service employees operate under a mandate to protect and preserve the
mail placed in its: ---------CORRECT ANSWER-----------------Custody
A violation of the security and sanctity of the mail is ---------CORRECT ANSWER-----
------------Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to start the customer
experience on a positive note is to: ---------CORRECT ANSWER-----------------Deliver
the first impression
The type of communication that can enhance or contradict messages is: ---------
CORRECT ANSWER-----------------Non-verbal communication
Questions and Correct Answers | Graded A+ |
Verified Answers | Just Released
What is Balloon Pricing? ---------CORRECT ANSWER-----------------A package that is
large and lightweight. It must weigh less than 20 lbs and measure over 84 inches
in combined length and girth. They are charged for a 20 lbs parcel.
What is Dimensional Weight? ---------CORRECT ANSWER-----------------Dimensional
weight are packages that are large in size and take up a lot of space.
How do you calculate Dimensional Weight? ---------CORRECT ANSWER----------------
-Dimensional weight is determined by multiplying the length by the height and by
the width. If the result is 1728 or more, divide the result by 194.
What is Priority Mail Flat-Rate Shipping used for? ---------CORRECT ANSWER---------
--------Priority Mail Flat-Rate envelopes and boxes allow customers to ship
packages for one price regardless of the weight or domestic destination.
What methods can customers use to submit a Change of Address order? ---------
CORRECT ANSWER-----------------Online, in person, through the mail
,How does a customer who has purchased Premium Forwarding Service receive
their mail? ---------CORRECT ANSWER-----------------It is rerouted to their temporary
address
What is the duration that a customer may have their mail held? ---------CORRECT
ANSWER-----------------3 to 30 days
What happens if a customer picks up their held mail early? ---------CORRECT
ANSWER-----------------The hold is automatically cancelled and delivery will resume
on the next postal business day
What must a customer have to pick up their mail early? ---------CORRECT ANSWER-
----------------A valid photo ID
Describe a firm holdout ---------CORRECT ANSWER-----------------A firm holdout
service allows a customer to obtain street-addressed mail from the post office
when the customer regularly receives 50 letters or more on the first delivery trip
or when the customer is a news agent or publisher's representative and receives
publications that qualify for newspaper treatment
What factors influence customer perceptions? ---------CORRECT ANSWER-------------
----Being a personal professional, and having the right product offerings.
,What are the "six retail moments that matter?" ---------CORRECT ANSWER-----------
------1. Deliver your first impression, 2. Act with courtesy and urgency, 3. Keeping
it clean, 4. Delivering the pride inside, 5. Transitioning between the back and
front, 6. Solutions are your specialty
What is a part used for active listening? ---------CORRECT ANSWER-----------------
Paraphrasing statements in your own words and repeating key information to the
customer for clarification is part of active listening
What are five essential elements of active listening? ---------CORRECT ANSWER-----
------------Demonstrate an open and respectful demeanor, provide verbal and non-
verbal questions, seek clarification, do not make assumptions, provide feedback
What is S. O. L. E. R.? ---------CORRECT ANSWER-----------------Squarely face the
person, open your posture, lean towards the sender, eye contact maintained,
relax while attending
What is an active listening technique? ---------CORRECT ANSWER-----------------
Clarifying
, What is GIST? ---------CORRECT ANSWER-----------------Greet, Inquire, Suggest,
Thank
Why is a customer-centric environment important? ---------CORRECT ANSWER------
-----------It brings return customers, customer loyalty, and revenue
Postal Service employees operate under a mandate to protect and preserve the
mail placed in its: ---------CORRECT ANSWER-----------------Custody
A violation of the security and sanctity of the mail is ---------CORRECT ANSWER-----
------------Failing to deliver the mail
The first opportunity for a Sales and Services Associate (SSA) to start the customer
experience on a positive note is to: ---------CORRECT ANSWER-----------------Deliver
the first impression
The type of communication that can enhance or contradict messages is: ---------
CORRECT ANSWER-----------------Non-verbal communication
